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Sllac, Inc Reviews Summary
Sllac, Inc has a rating of 3 stars from 60 reviews, indicating that most customers are generally dissatisfied with their purchases. Sllac, Inc ranks 28th among Eyeglasses sites.
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For less than $100, compared to hundreds of dollars for going to an optician
I was surprised how quickly my glasses came coming from China. And I greatly appreciate the way I was able to track my order.
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
I was surprised, and very disappointed to have the LOGO engraved on the actual lenses. I tried everything to remove it, but was unsuccessful. What was the reason of the logo "SLLAC" written in bold letters deeply engraved on the lense? I'll NEVER order from them again!
We regret to hear about your dissatisfaction with your purchase. We'll only engrave our Logo on the frame temples, not lenses. Our customer service team has already reached out to you via email to work towards a resolution. Kindly check your inbox and respond at your earliest convenience.
Originally I looked for a number to call but could only find chat and email. The chat feature did not work at all. But the email was available and work so easily. I had a response within a day and got the issue resolved easily.
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Vision is blurry thru them. Will not buy again. They are the worst glasses I have ever purchased.
We apologize for the issues you are experiencing. There can be many reasons for blurry glasses. Our customer service will contact you to try to resolve the problem for you. We can arrange a remake or a full refund.
Ordering the glasses is an easy process as long as you've got your prescription. Only thing I wish is that they alerted you to let you know if your package was shipped. You kind of have to search the website with your order number to find out.
Other than that, I'm happy with the glasses I've received. A lot of people said they were flimsy but the ones I've gotten don't have that problem.
We are so grateful for your kind words. Thanks for sharing your review with us and the community. To know the order's shipping status, our system will automatically send a shipment notification email with track number and track link, or customers may input the order number in our track order page: https://www.sllac.com/trackingInfo
The glasses I got are just as advertised and they fit well. Customer service was pretty decent to deal with. The reason for my score was that it took over 2 months to receive them. Overall my experience was alright.
We apologize for the extended wait. Standard shipping typically spans 6-20 business days, whereas express shipping shortens the delivery time to just 3-11 business days. However, please be aware that certain exceptional circumstances, such as remote areas, festivals, or adverse weather conditions, may occasionally cause slight delays in the shipment's arrival.
I'm so happy with my glasses, especially the lenses. The frames I selected were not the ones I received, but they still look great. SLLAC acknowledged their error and made it right.
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Glasses came in a timely manner. They are cute, but feel cheap and the ear piece makes my ears itch like crazy! Never had this happen in the 50 years I've worn glasses. Thus, I hardly wear them.
Thank you for sharing your feedback. We're pleased your glasses arrived on time and that you find them cute. We're sorry to hear about the discomfort with the earpiece. We suggest trying adjustments with an optical professional or alternative earpieces, and if the issue persists, please contact our customer support for an exchange or refund. Your comfort is important, and we value your input in improving our products.
Very happy with my purchase and the quality of my glasses.
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
I dislike that there is not a try on feature. The glasses are fine they just don't look good on.
Hi. We do have try-on feature. You can find it under the frame picture.
Very pleased. Had a issue and they were so accommodating in taking care of it immediately. Would definitely order from them and prices are great. I am on pair number 3 and plan on getting more
Thank you for shipping with SllacEyewear!
I love these glasses! They are light weight, comfortable and sometimes I forget I have them on. Very good quality for the price!
Thank you for shipping with SllacEyewear!
We are very sorry. Our customer service will contact you to resend it for you as soon as possible.
I love my new glasses! I accidentally ordered 2 pair (still don't know how that happened) and contacted SLLAC immediately. The correction was made before the billing went through. Excellent service.
Thank you for shipping with SllacEyewear!
GreatI am very pleased with the current buying with your company. This product meets all my expectations.
Thank you for shipping with SllacEyewear!
Great glasses, great service. Very happy with my order, will definitely order again.
Thank you for shipping with SllacEyewear!
Great looking glasses. Fantastic, prompt Customer Service.
Thank you for shipping with SllacEyewear!
I ordered glasses and did not receive the correct order. Customer service is accusatory and basically tells you its your fault. Then they told me to wear them as they take time getting used to. I've worn glasses my entire life and could not see out of them AT ALL. After sending a copy of my prescription to them all I got was a link to the 14 day return policy. The policy is minus shipping and handling. If you're getting your first discounted pair like I am, shipping is gonna cost about what the glasses did. So you're gonna be out twice the money essentially. Buyers beware.
We are very sorry for your bad experience. Can you email us with your request? If it is our responsibility we will redo it for you as soon as possible for free.servise@sllac.com
Unethical business.
Different Color and Wrong Prescription.
I've ordered Black and they've sent me Gold rims. The left lens prescription made me feel off centered and dizzy.
When I asked them for a refund they said they will not refund me my shipping costs.
I will not do business with them again. They have the nerve to ship me the wrong product on my costs and expect me to be okay with it. What kind of business is that? Horrible customer service.
I couldn't post pictures of my receipt and photos of what they've sent.
Beware to all customers.
We are very sorry for your bad experience. We can replace it for free or give you a full refund.
From the business
Sllac offers a variety of both high-quality designer and daily use with a wide-range of styles starting from $6 with full lens options. After we cut off a lot middle chanins, you can get favorite glasses with 30% of costco's price. If shopping by mistake, you can get free exchange or free return in 14 days without any reason, including full refund option. If there is quality issue in Sllac lenses, we not only offer free exchange, also offer one more price compensation for you.
From the comfort of home, buying glasses online has never been so easier. With our virtual try on technology, simple navigation and risk-free policy, your new glasses are a click away. And the best part — that moment the glasses arrive at your doorstep!
We are expert in eyeglasses, optician field, we will try our best satisfy your needs, as a new brand online, we will appreciate if you can share your buying experience. You are also welcome to contact us if you have any suggestions or special requirements. S...
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so grateful for your kind words. Thanks for sharing your review with us and the community.