SlingshotReviews 49

Worse than public library wifi, can't play any online video games and it struggles loading discord consistently STAY AWAY, SCAM!

One bill months ago was 2 days overdue. Paid by internet banking on that occasion as my cc had expired and my bad - hadn't updated my payment details. They reported it - credit score dropped by 130 points. Asked them to reconsider and have been told no. Now stonewalled - no communication. Do not use this company.

Worst Customer Service I ever received. Will never use or recommend Slingshot again! Would give zero stars if I was able too. They don't deserve 1 star.

I wanted to vote 0 for slingshot but you can't, we had months were we had to get up at 2am to send or receive emails. Service useless, Support worse than useless, internet speed pathetic, Billing pathetic, when we left they couldn't even do the credit, and after we left they sent emails saying our bill was overdue and we might be terminated.
This company is a joke

We only moved to slingshot because they acquired our previous ISP. They mistakenly deleted my internet set up request, so we had no internet in our first home for several days, despite giving weeks of advanced notice. When I was isolating at home and needing to work, I had no internet to do so. Very inconvenient and frustrating, and just not good enough. Slingshot's response to my initial complaint was defensive and short sighted. We decided to go with Slingshot mobile too. Their systems and communications around bringing over our old numbers are poor. Why not ask us for the information you need for the switch when you sell us your service? Overall a very frustrating experience. Would not choose slingshot again

The company just bought Stuff Fibre (which we used before) and we have to use our internet service by Slingshot. The internet speed is very slow, compared to what it promised and compared to our previous Stuff Fibre system. We now want to cancel the broadband service and it takes more than 2 weeks without any response. Online chat is a bot with useless help. The customer phone line is always busy. It is funny that we cannot delete the credit card info stored in the payment method. It looks like we are scammed by Slingshot.

Asked to change plan and I had to ask multiple times just for them to tell me the total bill. In the end I couldn't get a straight answer from them. Had one of their customer service reps tell me a package listed on their website was not available. Turns out it was... terrible company

Run by a bunch of total morons. How the hell they managed to change my name on file I don't know. But they won't fix it without a heap of identity documents that they want me to send over facebook messenger. Hell $#*!ing no, I'm not providing documents that someone can steal my identity with over facebook messenger to a total stranger.

I have repeatedly had these twits send incorrect info to credit companies resulting in plunges in my credit rating. It took 7 months to get one account sorted that was cancelled in the end as every invoice was gibberish and wrong. Now on the other account, 2 payments, on time, have been reported as late, 9 and 10 days later. I feel I have no choice now but to escalate this to a formal complaint. How on earth are they allowed to continue in the business world. Simply appalling.

I moved apartments, literally across the hallway. The wifi transfer still hasn't occurred, I initiated the process on April 8 2022, now it's April 30 2022. Slingshot quote a 72 hour turn around for connection transfers. Complete fiction. The staff on the technical support team regurgitate nothing phrases, actually 3 of them on different occasions reading out the same fluffy business speak that means nothing, they evade direct questions by palming off issues to the copper line owner Company Chorus. Phone team are absolute muppets, you will wait at least 15 on hold before you get to those robots. I recommend completely avoiding this company, the image attached is a text from slingshot which is a complete lie. It was never connected.

Useless company never had so much time wasting calling a company for broadband and power.
They charge you even internet not working. Try to hide increasing price thinking you won't noticed. Charging you $250 breaking contract fee when you didn't break the contract.
Worst company don't do the same mistake as me.

I consider myself respectful and patient but after months of getting nowhere with their terrible customer service team I've almost lost the plot, wasted time, money and more importantly my marbles with nothing to show for it. Goodbye Slingshot, be great to have nothing more to do with ya.

I despise Slingshot for their shady tactics. WINZ paid for my power and wifi bill because I couldn't but they took money out of my account anyway so now my money is in the negatives. They have been deceitful and dishonest. Not to mention, the wifi connection is the worst I've ever experienced. You can get better wifi at a McDonald's.

Maybe I'm just stupid, but even after I found out about the 30 day notice to cancel (too late). I took another look at their T&C's the 30 day notice didn't stand out as obvious.
Didn't really pay it much attention when I switched from stuff fibre to slingshot as there was no 30 day notice with stuff which is owned by vocus the same as slingshot.
I guess dummy beware.

The worse experience of my life. Customer services are untrained and uneducated. They have delayed our internet transfer by 5 days. Every time I ring to sort a problem - no solutions, only transferred to another person who didn't know what they were talking about.
Save your time and go to another provider. I've never been so frustrated in my life.

Absolutely useless! For 1 month I am trying to change my ADSL to fiber. Days of emails with general answers like bla bla bla now you will talk to another guy... as a result already1 week without any respond to my issue! After so many years with Flipp and now with slingshot... I never thought they are so bad!

Two weeks before I shifted to new home and the same day itself I requested to transfer my connection to new home till now they could not do it. Even I requested for a temporary connection via landline that too rejected. What a horrible service. I am not able to work from home. I am depending on my friends and relatives home for internet. Almost spent 100 to 200 dollars on my mobile for one week. Two days before also I called slingshot customer service but they rejected my temporary connection request and telling will come after one weekk... Really bad service
Also they have sent the full monthly bill of September even if I am not using my internet from sep 23 rd.Its really bad...