SlingshotReviews 49

A DODGY COMPANY
CONTROLLING YOUR INTERNET SPEED
Very bad customer service and they have a 7 day pay by date.
You can still pay as long they recieve the payment before the next billing date or late payment fee applies.
But the biggest thing is that if the payment is not made by the first 7 days, you can find the internet speed drop by 25%.
By the end of 14 days it drops even further 50%.
By the end of 21 days speed is dropped by 75%.
Getting in touch with them they will always deny it.
Very Interesting that as soon the payment is made the speed magically is back to normal.

It took us 7 years to upgrade to fiber. Not for a lack of trying. Now that we have it I'm writing this with a connection speed under 1kb/s.

Charge 99 a month for super-fast internet. Got sometimes 0.2Mbps to 30 Mbps. Pay same rate with Hyper at another company. Wasted time and effort on calls. Don't bother, unless you have plenty of time to be on calls with them continually

I dont do negative reviews but I am doing this as a service to those who might get sucked in by Slingshot Power. I think Slingshot Power isgoing out of business or they don't care about their customers. It is the most unresponsive contractor I have ever worked with. They are listed as Enphase dealer but the contact person listed there is no longer works. Paul Scherer, the owner never takes the phone calls or rarely returns calls. After multiple attempts, I got hold of him and he promised that he will send someone to take care of it. But no one shows up and they go silent. Everyone in the company is a trained liar! AVOIDE THEM. Enphase should remove them from the dealership.

I signed up with Slingshot at the start of the year, attracted by its cheap rates, but have had no Wi-Fi for 3 weeks straight (heading into a month without Wi-Fi as I write this review). We've been going back and forth trying to get technical support, making a total of 8 calls and sending multiple emails. All they suggest is, "Try resetting the ONT and router." It took them 2 weeks to finally send out a technician, and still, the Wi-Fi is not fixed. Every time, they say, "We will pass the fault ticket to the tier 2 team," but I rarely receive an update call from them, so I end up calling them myself.

Today, I finally had enough. After waiting in the long queue to get to technical support, I was told to factory reset the modem again, and nothing changed. Then, I was told again that the "tier 2 team" would get back to us. I informed them that I wanted to move to another company. The response I received was, "We will charge you a $250 early termination fee." It's outrageous that we are being charged so much for services they failed to provide.

Not to mention all the extra fees:
1. $60 over 3 weeks for extra data on our phones. When asked if we could receive some assistance in the meantime, we received no response.
2. Paying for their modem delivery fees, even though we had our own working modem, but were told that the Slingshot modem would fix our Wi-Fi.

I think the worst part is that this issue seems to be passed around to different people within the company (always talking to a different operator), and the core problem is never properly addressed.

Please, Slingshot, step up your game.

Slingshot Boradband continuously charged me for internet booster, while not providing the means to return the item. I continually requested they send me the package and only after several months of waiting they finally did. In which I returned the internet booster. They confirmed they received it but still threatening me with charges from emails on outstanding amount from the booster. Also, they charge way abovbe market and changed their prices without explicitily telling me - email that got sent to spam. Check their 1.2 star overall rating from 58 unsatisfied customers like me. The best thing that can happen to NZ Broadband business community is for Slingshot Communications to go out of business and save us all from more dreaded customer experiences. See: https :// www.google.com/maps/place/Slingshot+Communications+Ltd/@-36.*******,*******983,17z/data=!4m16!1m9!3m8!1s0x6d0d479e4aa713bb:0x2e69e*******d*******!2sSlingshot+Communications+Ltd!8m2!3d-36.*******!4d*******732!9m1!1b1!16s%2Fg%2F11pzscqjc7!3m5!1s0x6d0d479e4aa713bb:0x2e69e*******d*******!8m2!3d-36.*******!4d*******732!16s%2Fg%2F11pzscqjc7?entry=ttu

Nearly 2 years of service with them. Randomly my internet stopped working, call them up, oh its because you're not using our routers, (lies, it worked fine for the past year). Then randomly after calling them daily for 3 days and changing the settings constantly it just starts working with the original settings. The support person was not very helpful and blamed me and my router. Imagine elderly dealing with this?

Next I noticed my bill had increased by $10 a month for 5 months. Called them up, oh we sent you an email, not our problem, I advised them no we had a contract, that's why I was on a 12 month contract. But nope they refused to refund the money for return the money they stole.

Luckly the waived the cancelation fee. Not like I was going to pay them either way for it.

Service is crap and customer service is a joke. Any problem is met with passing the buck "well, Chorus maintains the lines". No accountability and no care given for its customers. After over an hour on the phone trying to chase down THEIR mistake, I asked "how is Slingshot ready to compensate me for my time chasing up their mistake?" They gave me a $10 credit (again, ONLY because I insisted that my time had value, especially when I have to take it off of work time). Which is only more insulting. Go with ANYONE else.

My internet is out for reasons unknown to me. I'm a new customer. They said they would notify enable to come fix it and they didn't. I waited ALL DAY 🤬

Terrible customer service. Do not recommend. Extremely unhelpful. Take ages to respond. No one ever calls from their customer service to let you know things.

Worst customer service. I used to pay around $70 with Electric Kiwi and as soon as I've changed to them it has been over $1000 in the past two months.
They say one thing and do another.
Don't bother. They are the worse of the worse crap you can get in NZ.

I must say they got very poor service and poor connection. Only 2 members are using internet at home and still it was buffering. Even at night connection gets lost. Complaint about this for many times with no proper solution.
Then forced to change the connection to other service provider, slingshot then forwarded a full bill even though I used only for 15 days.

My flatmate stupidly signed a year contract for internet and power through these cowboys lured in by $250 credit and I found out later the're charging us 36c per kilowatt and the competition is 30-40% cheaper across the board. When I rang them to say look you're charging us too much for power I'm looking at breaking my contract can you work out a better rate for us they rudely said no you're already getting a discount on your broadband as a bundle which by the way is still more expensive than some providers with the discount. A 4x person household would save about $150 a month by shifting power providers. What rogues

There service is so poor I got no internet I am going to a different company
They shouldn't even be a internet company

I signed up for slingshot internet product for $58/month bringing my own router. Now i see i am being billed $89. I have tried to contact slingshot and its almost impossible. You hold on the phone forever and if you have billing enquiry, you are directed to their website, at the website you chat to a bot which can't answer your questions and just tells you to "get in touch" In the meantime they go on to suspend my service because i can't pay for what didn't subscribe to. They say if you dispute your bill reply to this email, i have replied to the email and no response other than the non helpful automated response which comes just after you you send email.
I am not happy.

We made the mistake of switching to Slingshot a month ago. They promised we could use our own modem, the internet would be faster, the switch would be hassle free, and there were no hidden charges. But we have had nothing but hassles. We spent more than a week without internet while they blamed Spark before they decided we needed a new modem, insisted that they told us we would need a new modem in the first place and now they are charging us for a modem rental (hello hidden charges). We spent so many hours talking to their customer service, resetting our tv, printer and other devices to connect with the new modem and now the service is significantly slower than when we were with Spark. We have lodged a complaint with customer services but they never bothered to get back to us. I'm super annoyed that we switched and they have threatened us with a $250 penalty fee if we cancel the contract within one year

Paid for the ultra broadband which is $108 a month.
Internet is very slow, every time I watch a show it lags from time to time. I've complained many times but with no hope. The customer service team takes a week to respond and they like to blame the wiring in the house or an interference so we changed to another line and still the same problem. They also charged me a family of 3, $300 power bill for 3 months even though I had an electrician come in to check the wiring and power points in every room including the hot water cylinder and nothing was wrong. Had our fridge, microwave, tvs and ps4 checked to see what was using high power and all equipment was fine. I sent them the evidence and they said, it's the actual reading, we can't do anything about it. The latest bill is shown in the photo below, this is how ridiculous they're charging me. This includes the $108 for ultra fast broadband. We have 2 tvs, 4 devices (iPads, phones), 2 ps4,2 toothbrush chargers, microwave, fridge, slow cooker and rice cooker, toaster, jug and a coffee machine and a hot water cylinder. Do you think this equipment takes that power? No I don't. I've had the same equipment before and with other power companies, (meridian), we were charged $130 being the most we ever paid for power. What ever you do, don't pick Slingshot, find a decent power company with better internet and customer service.

My partner signed up to slingshot last year when I was staying with my daughter who was heavily pregnant and he had door knockers from slingshot arriving 1 day he was totally sucked in with promises of cheaper monthly bills and great fast fibre he signed up for 2 years. Upon coming home fibre was being installed and we couldn't get the internet in any of the rooms the speed was so slow and we've had to pay for a extender box which sits in the middle of our hallway taking up all the room. We've had trouble with our phone lines and get bills from slingshot every bloody week we are paying between $100-$130 per week for power we hardly use the dryer and there's only 2 of us slingshot customer care is apalling they don't give a $#*! I'm forever emailing them about the horrendous bills to receive a computer generated reply I can't wait for the 2 year contract to end I hate slingshot its the worst company I've ever had to deal with and as soon as this stupid contract ends we will be switching companies slingshot you are the worst and don't even deserve 1 star I will be saying good riddance to you.

Slingshot worked really well until l shifted house!
And then they completely lost the plot - swamped me with senseless 'customer satisfaction' emails, never put any effort into fixing anything, sort to maximise the money they could make from me, never developed a coherent understanding of my issues and to this responds to any query by sending me stupid emails "would l recommend SLINGSHOT to friends and family" - but even these emails are self serving and self answering / flattering!
I know what a mess they will create if l try and leave - and most of their opposition is as bad!
What to do?