Slingshot

My internet is out for reasons unknown to me. I'm a new customer. They said they would notify enable to come fix it and they didn't. I waited ALL DAY 🤬

I signed up with Slingshot at the start of the year, attracted by its cheap rates, but have had no Wi-Fi for 3 weeks straight (heading into a month without Wi-Fi as I write this review). We've been going back and forth trying to get technical support, making a total of 8 calls and sending multiple emails. All they suggest is, "Try resetting the ONT and router." It took them 2 weeks to finally send out a technician, and still, the Wi-Fi is not fixed. Every time, they say, "We will pass the fault ticket to the tier 2 team," but I rarely receive an update call from them, so I end up calling them myself.

Today, I finally had enough. After waiting in the long queue to get to technical support, I was told to factory reset the modem again, and nothing changed. Then, I was told again that the "tier 2 team" would get back to us. I informed them that I wanted to move to another company. The response I received was, "We will charge you a $250 early termination fee." It's outrageous that we are being charged so much for services they failed to provide.

Not to mention all the extra fees:
1. $60 over 3 weeks for extra data on our phones. When asked if we could receive some assistance in the meantime, we received no response.
2. Paying for their modem delivery fees, even though we had our own working modem, but were told that the Slingshot modem would fix our Wi-Fi.

I think the worst part is that this issue seems to be passed around to different people within the company (always talking to a different operator), and the core problem is never properly addressed.

Please, Slingshot, step up your game.

I made a huge mistake in joining Slingshot. At first when I asked a question I got super fast response, then once I joined, the customer service just stopped. I have made a huge mistake and signed for a year so now I have 50 weeks to go, and I am already ticking off the days. If you are thinking of changing your broadband, don't go to Slingshot. There are so many to choose from, take Slingshot off the list immediately!

Went with Ultra fast Slingshot and had crap speed for two years, was even slower than pre-ultra fast fibre, basically had to install extender as location of router didn't reach office. Since called about speed problems every six months I could hardly write and email after 3pm each day as I work from home. Slingshot made me switch channels every time to a channel with less users apparently... Speed increases very tempary. Have now changed provider. Not recommended!

One of the things that I was always looking for online has something to do with providers of communication services. I want those that provide cheap but reliable services. When thinking of a better telecommunication company in New Zealand one name always comes to mind as I have seen and this is the industry entity named as SlingShot.
Serving the country for almost eighteen years, this budget-friendly Telco offer the most reliable and cost-effective services in terms of internet, mobile and fixed lines. You can simply call the company's toll free number or send an inquiry online to customize a service package for your home.
My friends tried its bundled set of services in NZ and so far they loved all the benefits they are getting from it. Are you interested to avail of their services now? Just follow my lead and visit their web pages too!

We only moved to slingshot because they acquired our previous ISP. They mistakenly deleted my internet set up request, so we had no internet in our first home for several days, despite giving weeks of advanced notice. When I was isolating at home and needing to work, I had no internet to do so. Very inconvenient and frustrating, and just not good enough. Slingshot's response to my initial complaint was defensive and short sighted. We decided to go with Slingshot mobile too. Their systems and communications around bringing over our old numbers are poor. Why not ask us for the information you need for the switch when you sell us your service? Overall a very frustrating experience. Would not choose slingshot again

Paid for the ultra broadband which is $108 a month.
Internet is very slow, every time I watch a show it lags from time to time. I've complained many times but with no hope. The customer service team takes a week to respond and they like to blame the wiring in the house or an interference so we changed to another line and still the same problem. They also charged me a family of 3, $300 power bill for 3 months even though I had an electrician come in to check the wiring and power points in every room including the hot water cylinder and nothing was wrong. Had our fridge, microwave, tvs and ps4 checked to see what was using high power and all equipment was fine. I sent them the evidence and they said, it's the actual reading, we can't do anything about it. The latest bill is shown in the photo below, this is how ridiculous they're charging me. This includes the $108 for ultra fast broadband. We have 2 tvs, 4 devices (iPads, phones), 2 ps4,2 toothbrush chargers, microwave, fridge, slow cooker and rice cooker, toaster, jug and a coffee machine and a hot water cylinder. Do you think this equipment takes that power? No I don't. I've had the same equipment before and with other power companies, (meridian), we were charged $130 being the most we ever paid for power. What ever you do, don't pick Slingshot, find a decent power company with better internet and customer service.

We have had an outage in our st for over a week. After a survey was taking from neighbour Slingshot are the only company who will not supply mobile data to their customers while we wait for it to still be fixed and would like to charge for 1 GB $12. Absolutely shocking and expected better service from a kiwi company. Vodafone has honoured their customers and supplied 100 GB to my neighbour and all I was asking for from Slingstinge was a few GB to get us through the outage.
Currently looking at changing providers after this terrible service. No help or care whatsoever

Maybe I'm just stupid, but even after I found out about the 30 day notice to cancel (too late). I took another look at their T&C's the 30 day notice didn't stand out as obvious.
Didn't really pay it much attention when I switched from stuff fibre to slingshot as there was no 30 day notice with stuff which is owned by vocus the same as slingshot.
I guess dummy beware.

Run by a bunch of total morons. How the hell they managed to change my name on file I don't know. But they won't fix it without a heap of identity documents that they want me to send over facebook messenger. Hell $#*!ing no, I'm not providing documents that someone can steal my identity with over facebook messenger to a total stranger.

The company just bought Stuff Fibre (which we used before) and we have to use our internet service by Slingshot. The internet speed is very slow, compared to what it promised and compared to our previous Stuff Fibre system. We now want to cancel the broadband service and it takes more than 2 weeks without any response. Online chat is a bot with useless help. The customer phone line is always busy. It is funny that we cannot delete the credit card info stored in the payment method. It looks like we are scammed by Slingshot.

One bill months ago was 2 days overdue. Paid by internet banking on that occasion as my cc had expired and my bad - hadn't updated my payment details. They reported it - credit score dropped by 130 points. Asked them to reconsider and have been told no. Now stonewalled - no communication. Do not use this company.

Asked to change plan and I had to ask multiple times just for them to tell me the total bill. In the end I couldn't get a straight answer from them. Had one of their customer service reps tell me a package listed on their website was not available. Turns out it was... terrible company

My partner signed up to slingshot last year when I was staying with my daughter who was heavily pregnant and he had door knockers from slingshot arriving 1 day he was totally sucked in with promises of cheaper monthly bills and great fast fibre he signed up for 2 years. Upon coming home fibre was being installed and we couldn't get the internet in any of the rooms the speed was so slow and we've had to pay for a extender box which sits in the middle of our hallway taking up all the room. We've had trouble with our phone lines and get bills from slingshot every bloody week we are paying between $100-$130 per week for power we hardly use the dryer and there's only 2 of us slingshot customer care is apalling they don't give a $#*! I'm forever emailing them about the horrendous bills to receive a computer generated reply I can't wait for the 2 year contract to end I hate slingshot its the worst company I've ever had to deal with and as soon as this stupid contract ends we will be switching companies slingshot you are the worst and don't even deserve 1 star I will be saying good riddance to you.

Terrible customer service. Do not recommend. Extremely unhelpful. Take ages to respond. No one ever calls from their customer service to let you know things.

Two weeks before I shifted to new home and the same day itself I requested to transfer my connection to new home till now they could not do it. Even I requested for a temporary connection via landline that too rejected. What a horrible service. I am not able to work from home. I am depending on my friends and relatives home for internet. Almost spent 100 to 200 dollars on my mobile for one week. Two days before also I called slingshot customer service but they rejected my temporary connection request and telling will come after one weekk... Really bad service
Also they have sent the full monthly bill of September even if I am not using my internet from sep 23 rd.Its really bad...

I wanted to vote 0 for slingshot but you can't, we had months were we had to get up at 2am to send or receive emails. Service useless, Support worse than useless, internet speed pathetic, Billing pathetic, when we left they couldn't even do the credit, and after we left they sent emails saying our bill was overdue and we might be terminated.
This company is a joke