Slingshot

A DODGY COMPANY
CONTROLLING YOUR INTERNET SPEED
Very bad customer service and they have a 7 day pay by date.
You can still pay as long they recieve the payment before the next billing date or late payment fee applies.
But the biggest thing is that if the payment is not made by the first 7 days, you can find the internet speed drop by 25%.
By the end of 14 days it drops even further 50%.
By the end of 21 days speed is dropped by 75%.
Getting in touch with them they will always deny it.
Very Interesting that as soon the payment is made the speed magically is back to normal.

It took us 7 years to upgrade to fiber. Not for a lack of trying. Now that we have it I'm writing this with a connection speed under 1kb/s.

I must say they got very poor service and poor connection. Only 2 members are using internet at home and still it was buffering. Even at night connection gets lost. Complaint about this for many times with no proper solution.
Then forced to change the connection to other service provider, slingshot then forwarded a full bill even though I used only for 15 days.

Worst customer service. I used to pay around $70 with Electric Kiwi and as soon as I've changed to them it has been over $1000 in the past two months.
They say one thing and do another.
Don't bother. They are the worse of the worse crap you can get in NZ.

Slingshot worked really well until l shifted house!
And then they completely lost the plot - swamped me with senseless 'customer satisfaction' emails, never put any effort into fixing anything, sort to maximise the money they could make from me, never developed a coherent understanding of my issues and to this responds to any query by sending me stupid emails "would l recommend SLINGSHOT to friends and family" - but even these emails are self serving and self answering / flattering!
I know what a mess they will create if l try and leave - and most of their opposition is as bad!
What to do?

We made the mistake of switching to Slingshot a month ago. They promised we could use our own modem, the internet would be faster, the switch would be hassle free, and there were no hidden charges. But we have had nothing but hassles. We spent more than a week without internet while they blamed Spark before they decided we needed a new modem, insisted that they told us we would need a new modem in the first place and now they are charging us for a modem rental (hello hidden charges). We spent so many hours talking to their customer service, resetting our tv, printer and other devices to connect with the new modem and now the service is significantly slower than when we were with Spark. We have lodged a complaint with customer services but they never bothered to get back to us. I'm super annoyed that we switched and they have threatened us with a $250 penalty fee if we cancel the contract within one year

I signed up for slingshot internet product for $58/month bringing my own router. Now i see i am being billed $89. I have tried to contact slingshot and its almost impossible. You hold on the phone forever and if you have billing enquiry, you are directed to their website, at the website you chat to a bot which can't answer your questions and just tells you to "get in touch" In the meantime they go on to suspend my service because i can't pay for what didn't subscribe to. They say if you dispute your bill reply to this email, i have replied to the email and no response other than the non helpful automated response which comes just after you you send email.
I am not happy.

Service is crap and customer service is a joke. Any problem is met with passing the buck "well, Chorus maintains the lines". No accountability and no care given for its customers. After over an hour on the phone trying to chase down THEIR mistake, I asked "how is Slingshot ready to compensate me for my time chasing up their mistake?" They gave me a $10 credit (again, ONLY because I insisted that my time had value, especially when I have to take it off of work time). Which is only more insulting. Go with ANYONE else.

My flatmate stupidly signed a year contract for internet and power through these cowboys lured in by $250 credit and I found out later the're charging us 36c per kilowatt and the competition is 30-40% cheaper across the board. When I rang them to say look you're charging us too much for power I'm looking at breaking my contract can you work out a better rate for us they rudely said no you're already getting a discount on your broadband as a bundle which by the way is still more expensive than some providers with the discount. A 4x person household would save about $150 a month by shifting power providers. What rogues

Nearly 2 years of service with them. Randomly my internet stopped working, call them up, oh its because you're not using our routers, (lies, it worked fine for the past year). Then randomly after calling them daily for 3 days and changing the settings constantly it just starts working with the original settings. The support person was not very helpful and blamed me and my router. Imagine elderly dealing with this?

Next I noticed my bill had increased by $10 a month for 5 months. Called them up, oh we sent you an email, not our problem, I advised them no we had a contract, that's why I was on a 12 month contract. But nope they refused to refund the money for return the money they stole.

Luckly the waived the cancelation fee. Not like I was going to pay them either way for it.

I dont do negative reviews but I am doing this as a service to those who might get sucked in by Slingshot Power. I think Slingshot Power isgoing out of business or they don't care about their customers. It is the most unresponsive contractor I have ever worked with. They are listed as Enphase dealer but the contact person listed there is no longer works. Paul Scherer, the owner never takes the phone calls or rarely returns calls. After multiple attempts, I got hold of him and he promised that he will send someone to take care of it. But no one shows up and they go silent. Everyone in the company is a trained liar! AVOIDE THEM. Enphase should remove them from the dealership.

I moved apartments, literally across the hallway. The wifi transfer still hasn't occurred, I initiated the process on April 8 2022, now it's April 30 2022. Slingshot quote a 72 hour turn around for connection transfers. Complete fiction. The staff on the technical support team regurgitate nothing phrases, actually 3 of them on different occasions reading out the same fluffy business speak that means nothing, they evade direct questions by palming off issues to the copper line owner Company Chorus. Phone team are absolute muppets, you will wait at least 15 on hold before you get to those robots. I recommend completely avoiding this company, the image attached is a text from slingshot which is a complete lie. It was never connected.

Slingshot has the worst customer service, stay away from them! I was with Spark and zero issues for years, then had the brilliant idea of switching to Slingshot and the experience has been really negative.

When you call them they promise to call you back with a solution and that doesn't happen, they keep charging you for their best service and the speed is no where near and when you call their customer service you often find rude staff, no helpful at all.

And then you have the no-dramas clause which is pure rubbish, they won't let you go without paying an Early termination fee, I see no point on the clause then.

Terrible experience, do something from your own sanity and stay away from them.

The worse experience of my life. Customer services are untrained and uneducated. They have delayed our internet transfer by 5 days. Every time I ring to sort a problem - no solutions, only transferred to another person who didn't know what they were talking about.
Save your time and go to another provider. I've never been so frustrated in my life.

Useless company never had so much time wasting calling a company for broadband and power.
They charge you even internet not working. Try to hide increasing price thinking you won't noticed. Charging you $250 breaking contract fee when you didn't break the contract.
Worst company don't do the same mistake as me.

I have repeatedly had these twits send incorrect info to credit companies resulting in plunges in my credit rating. It took 7 months to get one account sorted that was cancelled in the end as every invoice was gibberish and wrong. Now on the other account, 2 payments, on time, have been reported as late, 9 and 10 days later. I feel I have no choice now but to escalate this to a formal complaint. How on earth are they allowed to continue in the business world. Simply appalling.

I consider myself respectful and patient but after months of getting nowhere with their terrible customer service team I've almost lost the plot, wasted time, money and more importantly my marbles with nothing to show for it. Goodbye Slingshot, be great to have nothing more to do with ya.

My internet is out for reasons unknown to me. I'm a new customer. They said they would notify enable to come fix it and they didn't. I waited ALL DAY 🤬