website thubmnail of Slingshot
How would you rate Slingshot?
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New Zealand
1 review
2 helpful votes
Follow Elise A.
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Worst. Provider. Ever
March 17, 2022

I despise Slingshot for their shady tactics. WINZ paid for my power and wifi bill because I couldn't but they took money out of my account anyway so now my money is in the negatives. They have been deceitful and dishonest. Not to mention, the wifi connection is the worst I've ever experienced. You can get better wifi at a McDonald's.

Date of experience: March 17, 2022
New Zealand
4 reviews
14 helpful votes
Follow terry r.
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Joined slingshot about 8 mounths ago. First problem was it took 5 weeks to get conection, second problem they started to charge me within a week for no service. After a couple of months the speed dropped to dial up speed. Their suggestion that i go a buy a new lead to bypass the filter, did this with no result.
Next suggestion is i borrow a modem and try that, i reminded them that i was using a modem that they supplied and they should replace it. No chance!
So i've put up with their crap service ever since, i have 4 months left on my contract and will never recomend them to anyone. You have being warned!

Date of experience: June 10, 2013
New Zealand
1 review
5 helpful votes
Follow Victor D.
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Absolutely useless! For 1 month I am trying to change my ADSL to fiber. Days of emails with general answers like bla bla bla now you will talk to another guy... as a result already1 week without any respond to my issue! After so many years with Flipp and now with slingshot... I never thought they are so bad!

Date of experience: October 21, 2021
New Zealand
1 review
2 helpful votes
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Worst Customer Service
August 16, 2022

Worst Customer Service I ever received. Will never use or recommend Slingshot again! Would give zero stars if I was able too. They don't deserve 1 star.

Date of experience: August 16, 2022
New Zealand
1 review
3 helpful votes
Follow Lina M.
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WORST Provider
May 31, 2021

ABSOLUTELY the worst decision ever to move from Spark to Slingshot, to say that dial up is quicker than what I have currently is an understatement. We have fibra however, the speed check I did came back with the following speeds - 0.77Mpbs download and 0.15Mpbs upload... its 2021 ffs! Have emailed and called the slingshot team, they continue to send me troubleshooting tips that do not help! I want out of this contract but it will cost me $250. I've NEVER had this issue with any other provider and i've been with both Vodafone and Spark over the years.DO NOT CHANGE PROVIDERS! Save yourself the hassle and headache.

Date of experience: May 31, 2021
New Zealand
1 review
0 helpful votes
Follow Johnny M.
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Slingshot Boradband continuously charged me for internet booster, while not providing the means to return the item. I continually requested they send me the package and only after several months of waiting they finally did. In which I returned the internet booster. They confirmed they received it but still threatening me with charges from emails on outstanding amount from the booster. Also, they charge way abovbe market and changed their prices without explicitily telling me - email that got sent to spam. Check their 1.2 star overall rating from 58 unsatisfied customers like me. The best thing that can happen to NZ Broadband business community is for Slingshot Communications to go out of business and save us all from more dreaded customer experiences. See: https :// www.google.com/maps/place/Slingshot+Communications+Ltd/@-36.*******,*******983,17z/data=!4m16!1m9!3m8!1s0x6d0d479e4aa713bb:0x2e69e*******d*******!2sSlingshot+Communications+Ltd!8m2!3d-36.*******!4d*******732!9m1!1b1!16s%2Fg%2F11pzscqjc7!3m5!1s0x6d0d479e4aa713bb:0x2e69e*******d*******!8m2!3d-36.*******!4d*******732!16s%2Fg%2F11pzscqjc7?entry=ttu

Date of experience: January 28, 2024
New Zealand
1 review
0 helpful votes
Follow moses a.
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Do not get
April 30, 2023

There service is so poor I got no internet I am going to a different company
They shouldn't even be a internet company

Date of experience: April 30, 2023
New Zealand
1 review
2 helpful votes
Follow James B.
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Scammers, will slowly put your bill up without you knowing.
Signed up for the $84.95 plan 2017
Now getting charged $90 and the plan still $85

Date of experience: July 18, 2021
New Zealand
1 review
0 helpful votes
Follow Jemma G.
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Can't even load discord
September 28, 2022

Worse than public library wifi, can't play any online video games and it struggles loading discord consistently STAY AWAY, SCAM!

Date of experience: September 28, 2022

Overview

Slingshot has a rating of 1.4 stars from 49 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Slingshot most frequently mention and customer service. Slingshot ranks 220th among Internet Service Provider sites.

service
33
value
31
shipping
25
returns
24
quality
30