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Wyoming
1 review
0 helpful votes
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Another bad experience
September 6, 2017

I recently downloaded the app and worked through connection issues with their rep. Upon connecting the streaming was very choppy. The rep said he thought that might be an issue given our bandwidth. We agreed there was no solution until our town gets higher speed broadband service. I asked to cancel, and he said no problem, except I would still be billed for a month of unusable service. He helpfully referred me to their feedback section which cheerfully told me how pleased they were to respond to my issue. Pleased, but useless. The bottom line is they would rather screw you for one month and lose you as a long-term customer. I'll never go back, and my advice is avoid them like the plague.

Date of experience: September 6, 2017
Oklahoma
1 review
0 helpful votes
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Credit for wrongful charges
September 26, 2023

I noticed $15 extra charge on my last cc statement I contacted them it was over free trial that I cancelled but it didn't go thru so 2 months later after 2 calls and chats they say it's cancelled but will not credit. I'm thinking about changing companies. Have been with them for 5 years. I guess that doesn't mean anything. No loyalty there!

Date of experience: September 26, 2023
Utah
1 review
1 helpful vote
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This service is terrible. It often goes into a spooling mode that sometimes won't clear for severs hours Loading the service is at times like pulling teeth. Often it takes 2 or 3 attempts to get past the sling logo. When commercial comes on often you have coax it back to show by switching to a different channel for about 60 seconds then try to re-establish your desired channel
I have experience the same channel replaying a show I just finished watching. There is also a problem with consistent audio. The audio will time out and the come back on which is totally distracting and watchers lose cohesion of the show. I will cancel this service in the next day or so.

Date of experience: September 22, 2022
New Jersey
2 reviews
3 helpful votes
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My 12 year old son set up an account using CC info stored in my wife's computer. We were billed for 8 months before we realized what was happening. Sling acknowledged that the account was only ever accessed ONE TIME and yet they refuse to give any refund. I only asked for the last three months, but they didn't even offer a one month refund. Now I am in a dispute process through my bank. Terribly rude customer service agents and supervisors. I had to call back a second time and it took them almost 30 minutes to locate the account.

Date of experience: February 9, 2018
Nevada
1 review
5 helpful votes
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Slimy Sling TV
August 12, 2019

Signed up for a trial, cancelled it an hour later and they billed me for the next 5 months until I caught it.

Never logged in, never watched 1 minute of Sling TV.

Company response: "Sorry about that" (and no refunds).

Date of experience: August 12, 2019
Washington
1 review
0 helpful votes
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Horrible!
August 29, 2017

Cancelled my subscription 2 times and still got charged for services I can not use. They refused a refund and told me it will be cancelled at the end of billing date. Now I just paid $40 for something I can't even use. Complete BS! Never going threw them again!

Date of experience: August 29, 2017
Texas
1 review
0 helpful votes
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Horrible, and it's not my connection. Netflix, Discovery plus, Hulu, prime video and YouTube all do just fine with playback and pause. For some reason Sling just cannot get their hands on whatever platform tech their competitors have. For example I tape NBA games. I pause it to get a bite to eat and sling apparently doesn't know how to bookmark where I left off and when I press play again it jumps to live ruining my game and and defeating the purpose of DVR. This happens routinely. Pause and playback work perfectly fine on the previously mentioned streaming platforms. I'm ready and actively looking for a better alternative. I've been too patient for six years with sling and they still can't get their sh$? Together.

Date of experience: May 31, 2021
California
1 review
0 helpful votes
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Fraudulent Charges and adds
September 14, 2023

I ordered sling on 9-12-23, online when I signed up the computer said I would be charged 27.50 immediately and 55.00 on 10-11-23. Instead they took $55 out of my card on 9-12. I called and told them their error, of course it's another country I'm calling, talked to two people they only would read a script, saying no refund and I would have service a month. They claim I was existing customer because I used 7 day trial a year and a half ago. Not I tried it one day. I deleted their app immediately and am now disputing through my bank.

Date of experience: September 14, 2023
Oklahoma
2 reviews
1 helpful vote
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Worst app ever!
January 13, 2024

I have the best of the best when it come to internet access and wifi access and sling is the only app that I Constantly and I mean constantly have issues. It constantly freezes and just stops for absolutely no reason, so annoying, and the company sling is ripping ppl off of their hard earned money and not putting money back into the company to produce a quality entrainment service.

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Date of experience: January 13, 2024
Samuel P.
Indiana
96 reviews
307 helpful votes
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Windows App Sucks
January 22, 2018

I used Sling a long time ago when it was a standalone program, but since they caved to Microsoft pressure to become a built-in "Windows App", it has become horrible. Terrible. Bad developers and bad decisions make me turn towards other avenues for content. They are actively harming the industry with their mediocrity.

Date of experience: January 22, 2018
Connecticut
1 review
4 helpful votes
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Sling sucks
February 4, 2019

Channels are great, especially NFL Red Zone, NFL Network. There is a glitch however, between every single show on every single channel, which causes Sling to miss the end of one show, and the beginning of the next. Contacted them many times, and they are aware. They simply do not fix the issue. Sling sucks because the have way too many small technical issues. Another example, DVR, constantly stops pulling your recordings. Contact them, they fix it, same things next day. I'm done for good.

Date of experience: February 4, 2019
Virginia
2 reviews
2 helpful votes
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Sling never worked, so I cancelled. Apparently, cancelling is rather sketchy because one of their FAQs is about being billed after cancelling. Talked to a supervisor in customer support and found out refunds are not something Sling does. So, irresponsible company with a product that needs specific requirements, buggy billing software, and a no refunds for lack of service policy.

Date of experience: February 12, 2021
Colorado
1 review
0 helpful votes
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If you Don't like paying for commercials then you'd be better off paying for a full channel provider- Certain commercials in between shows are oddly twice as loud as Everything else that leaves scrambling looking for the remote so your neighbors & roommates won't freak out! Serious issue if you watch tv for background noise* 1 star duck commercials!

Date of experience: November 5, 2017
Virginia
2 reviews
0 helpful votes
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Set the hook
January 2, 2023

I took the bait only to find out that I was lied too. Read the small print. In order to get local tv you need to buy a hd antenna that they will gladly sell you. What a scam. A streaming service that wants you to install an Antenna. No money back ever. Even if you used it for only one day.

Date of experience: January 2, 2023
Kansas
1 review
0 helpful votes
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After chatting with a representative for over 30 minutes, they finally told me that unless you live in Nevada or California, they will refuse to delete your account, and will essentially hold on to all of your data forever.

Date of experience: July 30, 2023
New York
6 reviews
5 helpful votes
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Horrible
October 8, 2023
Updated review

You pay for a package then Channels don't show up on the guide. You go to their chat site and get asked the same questions within 3 chat boxes only to be disconnected from chat by someone. Why are the allowed to hide a phone number? Why doesn't the FCC/Congress do their job. Oh wait government due their job is like asking sling to do theirs, useless! Maybe some lawyer should generate a class action against all those companies, maybe then it'll get solved.

Date of experience: October 8, 2023

Horrible
September 24, 2023
Previous review

For some reason sling no longer shows certain local channels, yet the reason they raised the rates, according to them, was because I would have access to local channels which have since been removed! Don't bother trying to contact Sling because all you'll get is the run around and their website is completely useless. I don't know who is in charge of the guide, but that person should be fired there is so much jibberish tabs it takes longer to find what you're looking for than to watch it. SLING is beyond a joke it shows just how criminal these streaming apps have become!

Date of experience: September 24, 2023
California
1 review
1 helpful vote
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It's a scam!
June 6, 2023

It's not a service, it's a scam!
When you sign up the website works perfectly. When you go to downgrade or cancel your subscription it suddenly stops working. Button press won't do anything! Only way to do that is to wait on their chat for 15-20 minutes and then chat with rude agents.
Stay away from this scam!

Date of experience: June 6, 2023
rajashekar k.
Nebraska
1 review
0 helpful votes
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stay away from this, waste of money and time. the day i subscribed called them for cancellation for such a poor service and they still charge me every month, when i tried to reach them about cancellation they cannot refund it as per their rules. just sucks

Date of experience: July 19, 2017
Minnesota
1 review
1 helpful vote
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Liers!
December 30, 2019

Need a regional channel for sports... It was listed in media info but not offered after i signed up. They said "yea but we're negotiating with them".
And I did a pre-pay offer and they won't let me out. Never again Sling. Can't wait to get out.

Date of experience: December 30, 2019
California
1 review
0 helpful votes
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Horrible service
September 20, 2017

I signed up on 9/17 and decided to can cancel on 9/20. Logged into my bank account and notice they have already charged 2 months worth of services. Talk to them to get a refund and they refuse. I disputed with my bank and they are refunding my money but it was such a waste of time and head ache. Stay away from these guys. The 7 days free trial is very misleading.

Date of experience: September 20, 2017

Overview

Sling TV has a rating of 1.4 stars from 533 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Sling TV most frequently mention customer service, credit card and free trial. Sling TV ranks 332nd among TV Shows sites.

service
193
value
193
shipping
55
returns
107
quality
173
+40