I signed up for SLING for ONE TEAM ONLY during college football season. I have been a FUBO user for the last 3 years, and I was hooked by SLING on the advertisement of the half off the first month. I triple checked to make sure FOX, ABC, Pac12 ALL the possible networks my team could be broadcasted on before making the decision to go with Sling. TURNS out I have Only been able to watch 2 out of 4 games my team has played this season. Since FOX is actually NOT available in my area. Sling does not have working customer service phone numbers, so you cannot actually talk to anyone. I did the chat and was told I am out of luck, they wont refund me for half the month. Then he proceeded to cancel my service with out me telling him to. I was going to of course- but I didn't like that he just DID it without confirming that I wanted that, after I expressed how its crap they cant refund for half the games, since that's the ONLY REASON I BUY STREAMING NETWORKS. It was just unprofessional and they are scammers. BACK TO FUBO.
Transcript:
Sling TV (9/19/2023, 2:56:50 PM): Looking here, as per your request, I'm afraid that since Sling is a prepaid service, we are unable to refund this for you as all cancellation is set till end of billing cycle 26-SEP-2023 03:36:48 PM EDT to receive remaining days of service and will not be charge again moving forward and will receive email confirmation for cancellation within 24 hours.
You (9/19/2023, 2:59:19 PM): So you all screwed me out of $20+ (2 missed games) What if I changed my zip code to *******- would I get FOX then?
You (9/19/2023, 2:59:45 PM): Are you saying I can cancel now, and I would be reimbursed for the days I did not use?
Sling TV (9/19/2023, 2:58:08 PM): Let me check that zip code
Sling TV (9/19/2023, 2:58:32 PM): I'm afraid still no as we are unable to refund the charge, cancellation will take effect 09/26 and will not be charge again moving forward.
Sling TV (9/19/2023, 2:58:45 PM): Based on address, *******, there is no local FOX to this area.
You (9/19/2023, 3:01:20 PM): So the answer is, yes we screwed you by false advertisement when you first signed up and you only got 50% of what you paid for this month and there is NOTHING we can do for you.
Sling TV (9/19/2023, 3:01:33 PM): Yes, I'm afraid we are unable to refund charge here.
You (9/19/2023, 3:03:30 PM): Can I have a supervisor call me
You (9/19/2023, 3:03:59 PM): I am glad you admitted to screwing over your customers
You (9/19/2023, 3:04:23 PM): Can you place a request for a supervisor to call me
Sling TV (9/19/2023, 3:02:38 PM): I'm afraid we do not have available Supervisor here though we are using the same tools as we are unable to refund the charge. I'm the last line of support and can normally handle all your needs and concerns, although at this time there are no other solutions available. I do apologize.
You (9/19/2023, 3:04:55 PM): So you are refusing to provide a supervisor or manager

I've heard about Sling TV's "Free 7-Day Trial" for a long time and as my local cable company gave us a 20% increase in our bill this month, I decided to make a change based on cable's price increase.

I went to Sling TV's website and looked at their numerous options before choosing to buy a Roku Ultra for $50 in addition to 3 months of service. Later I found out that I did not qualify for the "Free 7-Day Trial" because I purchased the Roku at a discounted price. So highly recommend trying the Sling TV 7-Day Free Trial before any financial commitment. (I'm not sure how many people will want Sling TV after a free trial because of so many issues like buffering, pauses, hard to use interface with the app alone, etc.)

On August 1st, one day after I placed the order online, I received an email from Sling TV saying, "Good news! Your Roku Ultra is on the way. Expect a package to arrive within the next few days. You'll be watching your personal channel lineup on your big screen in no time." This was NOT TRUE and set me up for an unrealistic expectation!

On August 7th, eight days after I ordered Sling TV, I called them to inform them that my Roku Ultra has not arrived. It turns out that their week-old email was a LIE because the Roku had not even been sent, thus delaying it as much as an additional week!

I have been playing with the Sling TV app since last week, but it is clunky and hard to work with on my computer and not nearly as easy or convenient without the Roku or other interface. The worst part is the channels often pauses or buffers, and that is REALLY annoying! Sling TV recommends a minimum internet speed of 25 Mbps and my internet is over 100 Mbps plus I'm hard-wire connected with a CAT-5 cable instead of connecting wirelessly, but still get frustrating buffering when I watch!

So I contacted Sling TV today (via chat and phone) asking to cancel my subscription and refund my money. I did so because they had not fulfilled their email promise to me. I politely asked to get out of the contract and have a refund issued, but all three SlingTV representatives/supervisors I talked with told me that it was NOT possible because I agreed to purchase the Roku Ultra and 3 months of service. I was told "Sorry you're unhappy, but we can not help you!"

I was then promised by Victor that my Roku Ultra would "definitely" be here in 3 days (this Friday, August 10th.) So IMHO, Sling TV's customer's service won't help you even if your complaint is fair and reasonable. I'm hoping the Roku will come by Friday and that this interface will make Sling TV a better experience. If not, I will re-connect to our local Spectrum cable and pay three times more for a much better picture quality, better customer service and far greater channel selection.

In hindsight, switching to Sling TV was a bad decision for me.

CONCLUSION:
(1) NEVER sign up for Sling TV without a "Free 7-Day Trail." (That way you can quit without going thru the frustration I did.)
(2) Be sure your internet speed is high enough, and be willing to accept the fact that your Sling TV program will pause and buffer regardless of your internet speed!
(3) The old saying, "You get what you pay for" is most often true! Paying 3 times as much for cable TV may be worth it as you get MANY more channels with a better interface and no buffering or annoying pauses of your TV programs. Plus Spectrum's customer service IS far superiorI'll give them that!

Buyer beware! I tried to use the SlingTV for the Free Trial. I wanted the service to stream The Walking Dead, which airs at 1AM EST in my time zone. The show was choppy and laggy as it loaded and jumped. I attempted to cancel the service but it was at 1:30 AM EST and no phone reps were available. I attempted to cancel the service online but my email and password (Same combo for my email, online accts-so no, I did not mistype or forget) was not recognized by their system. Even requested a pw reset and checked my email and even my spam folder. No email was sent. Contacted them via chat figuring that would be the quickest route. I was told that My acct. Went live and I was charged that no refund could be issued. Here is the chat convo.

Hello, my name is Christian. We're sorry to hear you do not want to continue your Sling TV subscription but I'm not locating an account with the email you came in with, do you have another email?

Hello, Christian. Try *******@gmail.com,
I found the account with this email - *******@gmail.com

Tried to cancel last night but it was not accepting any of my emails. My trial is up today and I am seeing that you are already trying to charge my bank.
Tried watching The Walking Dead stream last night and it was all choppy the 2 times I attempted.

I would be more than glad to assist you in canceling the account. In order to further cancel your account, can you please provide the last four digits of the credit/debit card you have associated with your account?

Xxxx

However by canceling the account today it would be at the end of your new billing cycle 11/30 because the account was not canceled within the free trial.

That is because the system would not recognize my email/passwords and I requested a pw reset but it never came through which is why I am chatting with you.
So I do not wish to pay for a service that I tried to cancel because it does not allow me to do the 1 thing I wanted it for.

Once the payment has been made we are unable to issue a refund on the account. When registering online before submitting order you also see a message display showing the time and date the account has to be canceled to avoid any charges. Sling does take every precaution to avoid the customer from getting charged if they decide to not keep the services.
I understand that you were unable to log into the account because of issues with the email and password but we do other ways to cancel the account like today you are chatting with me. Also we do have a number you can contact us or even via email.
This would be the number *******789

Would you like me to cancel the account for you?
I am in Az and we have a time diff between us and when attempting to call at 1:30AM since the show I was attempting to watch was on at 10PM my time. Yes cancel the acct and get me a supervisor please

May I ask the reason on why you are requesting a supervisor? I certainly understand how frustrating this issue can be, but at this moment, this is a matter of policy and not necessarily authority, we all follow the same guidelines when regarding refunds.

For a refund on the services that I can not use. So please get me a supervisor.

Please allow me one moment.

You will continue to have service until 11/30, which is the date that your account is scheduled for cancellation. You will still have access to your programming until then. You will receive a confirmation email within 24 hours.

Thank you Christian. I am also copying and pasting this conversation for my review of your services and when contacting the FTC and BBB as well as my banks to file Fraud charges.
Sorry that is FCC not FTC.

I'm going to transfer you to my supervisor now.

Thanks have a good day.:)

You as well.
I spoke with his sup Josue and then tried calling in to the 888 number and spoke with Kim and her Sup Brian all of who'm apologized for my troubles but would not issue a refund.

I will be contacting my bank's Fraud Dept, the FCC and the BBB to file complaints.

I am only giving Sling one star because it is the lowest available rating to give. They are not even worthy of one star. I signed up during a one week free trial. I elected all of their available services to try them out. The system provided a deadline for which changes must be made before the next billing cycle. Nearly a day before the deadline I cancelled most of their services amounting to a monthly difference of over $80.00.

Roughly about one hour after the deadline I turned my TV on and noticed I still had access to the channels I unsubscribed. I reviewed my credit card online and confirmed they had charged me the full amount. I immediately called customer service and explained. She said since I did not have proof via an email confirmation from them they cannot refund me but would give me a credit towards future services. I explained why I felt this was not sufficient. She advised me to email *******@sling.com which I did immediately after the phone call.

Many emails later which consisted of snippy comments from Sling and every response stating case is now closed I again called customer service and asked for a supervisor. The supervisor also stated he did not have authority to issue a refund. I asked to speak to someone who did. His response was no one there has this authority and there is no process to escalate the situation.

I then filed a complaint with my credit card explaining since I timely made the change they did not have my authorization to bill my card the amount billed. I was provided a temporary credit back to my card but a week later it was taken back. Per the dispute department at Chase, Sling had responded back to the dispute and as such they returned the money to them. Sling also responded by completely terminating my service and did not bother to refund me the unused portion due to their termination.

I spent hours appealing this and faxed proof of the emails along with the unnecessary chastising comments made by Sling to Chase. After review of my evidence, Chase agreed with me and took back the entire charge amount from Sling.

I will never use their service again and due to their practices I would recommend no one use them. However, for those using them, I highly recommend doing a screen print of the confirmation page whenever you make a change. I also hope that you never have any service issues that require you to have to reach out to their customer service department.

Tried to cancel my Sling service--got the runaround for more than 3 days. Tried to access my account online, could not remember my password. They say they will email me reset password instructions. They never did. There is ABSOLUTELY NO WAY to reach them by phone if you can't access your online account. I finally obtained their customer service line thru ROKU. Can't get thru by phone. So I opened a chat. They tell me I have to cancel thru ROKU. I tell them I already talked to a ROKU rep (who had SUCH a heavy east Indian accent I could barely understand him) and THEY told me I had to cancel thru Sling. Sling tells me they misinformed me, to contact them again. So I do. Had to go thru 3 C/S reps before I could get one I could understand. The 1st one tells me if I cancel my Sling account, it will also cancel my ROKU account because it will make my activation code expire. I question this vehemently, and the guy hangs up o me. I call back and this is the guy who was at least understandable. I tell him what happened, and he tells me not to worry, my ROKU will not cancel, and that the activation codes do not have expiration dates. He asks me for the guy's name who told me this. I can't give it to him because the other guy's accent was so thick I couldn't understand him. So this rep tells me not to worry, that he will take care of this problem and please give him 24 hours to call me back. That's where we left it, we'll see if I get a call back this time. So BEWARE- these people offer NO customer service, and it wouldn't surprise me to learn that they have some deal with ROKU reps to tell customers if they try to cancel their Sling account, they will lose their ROKU as well. CONSUMATE RIP-OFF ARTISTS!

If your thinking about getting sling tv my advice is dont get it there scam artist crooks. We havent had sling tv a month and the channels buffer go out when i signed up for services they said all the channels in my packaging was live tv which is a lie because nat geo wild and 4 other channels are on demand channels plus channels im suppose to be getting say unavailible. You cant access them because its a black screen or it buffers constantley. Ive done trouble shooting 15 times on this issue and roku ive checked with my isp provider on issues which there was none. Then on friday my first call i was on A 2 hour call. And the rep supervisor was rude with me trying to argue i would have to wait 5-7 buisness days to trouble ticket my issue which i already done 7 days ago. And in good faith i payed for 2 months of services $85.00 dollars and im not getting the services i payed for and. I asked them to confinsate for this and i get the run around told theres nothing we can do but put a trouble ticket on it which ive already done once already so when i said i had proof of this because i record my calls the supervisor made a smart comment to me i informed him in texas its not illigal to record phone calls and i advised the supervisor that them offering services that dont exist is illigal because its bait and switch and slamming customers if i. Bot getting services you would think they would confinsate for services im not getting. After the first call being on the phone the supervisor hung up on me so i called back another 2 hours which i went through the same crap again getting the run around from sling tv i did speak to a attorney on this matter and i did file a conplaint with the fcc and federal trade commision on sling tv i have the phone calls to prove it which i edited where im going to put them on social media sites to detour people doing buisness with sling tv because there crooks if they where loyal to there good paying customers they would make it right but they dont they give me and other customers the run around so when you dont get sling tv services and when they dont work your out the money you payed for your services and get nothing so geeze then that means sling tv are con artist crooks thats what crooks do sling tv blocked me on facebook on the regular sling facebook so if im lying about this sling tv why block me do you guys have somthing to hide? If im slandering sling tv which i am not doing you would think sling tv would defend this alligation against them if it was false but instead you block me and thats fine if you block me then all that means your shady and do have somthing to hide on what im alligating against sling tv which if im blocked proves what im saying is 100 % true. In close if you want to be ripped off on getting services you wont get who dont care about there customers then go to sling tv when you go through what have with sling dont say i told ya so. Sling Tv Doesnt Even Deserve One Star.

BEWARE OF 7 DAY FREE TRIAL THAT YOU CANCEL IN 7 DAYS AND IT STILL COSTS YOU $24.99! YOU HAVE TO BE FRICKIN KIDDING ME...

So, I have been trying to cut the Direct TV cord for awhile. I have a bunch of furnished rental houses and provide the cable/dish service. I did the 7 day trial to see what it was like. In general, I would say just OK. A lot of renters are older folks so they would have NO idea how to deal with the user interface and toggle their way around... forget it. I dont think it will work but I wanted to give it a try. ANYWAY, NOW HERE IS THE RUB. I did a 7 day trial. Of course you have to give them your credit card and are told you will be billed after free trial expires. Easy enough to set up. I had phone number to call to cancel. It is labor day weekend and I dont have internet but I have my phone. On day 7 I called to cancel in the morning. They tell you your wait time is OVER 10 minutes. NOT, the first time I called I was holding for 30 minutes. I hang up. The second time I call in the afternoon I am on hold over 20 minutes. I hang up. NOW, I am doing this all while out of town with two small kids under 5 years old... SO, finally at 7:30 pm after kids are in bed I call and get through after 35 minutes. I cancel. I tell my frustration to the customer service and get the blah blah blah. I am NOT told at that point I will be charged. Why would I be charged. This is a FREE 7 day trial. SO, next day I get home and check my bank account statements as I normally do after a holiday... and LOW AND BEHOLD I am charged $24.99 by Sling TV yesterday after I cancelled yesterday. SO, I call thinking there was an error. I tell the customer service rep there must be an error as I called yesterday. NO, he tells me not an error. If I wanted to cancel my 7 day free trial I had to do so by 2:10 pm on Sept 2,2017 instead of when I called which was 7:25 pm on Sept 2,2017. I say, "you are joking." He says no that is their policy. They are a pre-paid company and NO monies can be refunded. I explain that I called THREE times and the long wait times and he tells me I could have used the internet. I told him I was out of town and internet was not available but my phone was. I ask to speak with Christine, his supervisor in Texas at operator number YON. She tells me same thing. She tells me same song and dance about being a prepaid company and no monies can ever be refunded. I ask for information about their CEO, Roger Lynch, and Christine tells me when I signed up for the free trial I also signed off rights to a class action or some such thing. I have no idea what she was even talking about. I asked Christine, "are you trying to convert people away from the competitors or just trying to piss them off. Because, you have certainly made me really angry." So, that is where I left it with my "NOT SO FREE, FREE TRIAL" that just cost me $24.99 for 7 days.

Sling TV sucks $#*!