Overview
SKYLUX Travel has a rating of 4.8 stars from 2,552 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and great job. SKYLUX Travel ranks 2nd among Travel Agency sites.
Aviana did very well in meeting out travel needs! She provided very thorough options as well as great follow-up!
Nolan was professional & knowledgable in arranging our flights. He was able to answer all our questions, was prompt to return calls/emails.
Thank you so much for the great feedback! We really appreciate that you decided to use our services.
The experience with Skylux was very good. My agent was knowledgeable and responsive and obtained the reservations I was looking for.
Dear David,
We do appreciate your positive feedback and would like to offer our gratitude for choosing our company to travel.
Dexter was very helpful in getting great pricing for our trip.
Thank you for sharing your satisfaction towards our agent. He is looking forward to assist you when you will require his help.
I had a medical emergency prior to the trip and the staff at Skylux worked tirelessly to resolve the trip.
Thank you very much for a 5 stars review! Our agents are doing their best to satisfy the customer and we appreciate them a lot!
Edward was taking his time to help us the best deal for premium economy with singapore airlines
We are happy to hear such words about Edward,Thank you.
I compared 5 different companies and SkyLux gave me the most options at a variety of price points. Very attentive agent who listened to my opinions.
We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon. Best Wishes.
Liam was super helpful, courteous and professional. I will definitely be booking with Skylux again in the future.
Skylux Travel representatives are very polite and helpful. I would absolutely recommend this service to all travelers!
I was suspicious making contact with Skylux but it turned out to be like having a travel agent!
Extraordinarily helpful
Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know!
The counselor helped me so much by proposing a good selection of choices, and being quite patient, also stayed up late to answer my questions.
We're glad to hear that the agent was able to assist you in finding a good selection of flight options that and that he was patient. Looking forward to your next booking with us.
Just make the call to SkyLux. Incredibly professional concierge service and affordable business class fares.
Skylux found me convenient flights that matched my requests at a reasonable price when even the airline could not arrange it
Thank you for the wonderful feedback! Our agents are always ready to help our customers.
Best price by far! Excellent and professional service from Joseph! Can't say enough about how pleased I am with Skylux Travel
Skylux has been so far very helpful and proactive in providing great priced air ticket. Working with Michelle Hamilton is indeed a good experience!
My inquiry on fares was handled quickly, efficiently and with a very professional demeanor. Got exactly what I needed.
We are so grateful for your kind words. Thanks for sharing your review with us and the community!
Flights were cancelled due to COVID. I am down $2000. Maybe a class action law suit in order. Many affected.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 183641
Please email this ID at feedback@skyluxtravel.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
Thank you for the well planned trip Barbara. I will always recommend your and Skylux Travel services.
Stan takes care of our every need. He is the best!
Thank you for sharing your satisfaction towards our agent. He is looking forward to assist you when you will require his help.
At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.
To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.
Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 for the Best Luxury Airline Ticket Agency in the USA and the World Travel Awards 2024 as North America’s Leading Travel Agency. These awards confirm that with SkyLux Travel, you can trust you're working with a legitimate, reliable agency that prioritizes your travel experience and ensures you won’t get scammed.
Beyond discounted flights, SkyLux Travel offers a full suite of concierge services, including private chauffeurs, airport transfers, car rentals, and the ability to book luxury hotels and villas. By leveraging our wholesale contracts, we ensure our clients save both time and money while experiencing the height of convenience and comfort.
We value the reviews our customers leave about SkyLux Travel, as they help us improve our service. Our customers consistently share positive feedback about our competitive pricing, exceptional service, and reliability. If you’re still wondering whether SkyLux Travel is a scam, check out reviews from verified customers at reviews.skyluxtravel.com for genuine feedback on our services.
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- Wilmington, DE, United States
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Business History
2015 - 2016: earned BBB accreditation with an A+ rating, became an ARC-accredited, and grew to 100 agents, doubling the client base to 64,870 by 2016.
2017 - 2019: grew client base to over 186,000 and became a member of ASTA.
2020 - 2021: adapted to the pandemic by focusing on customer service, growing the team to 140 agents, and serving 166,279 clients.
2022 - 2023: served over 535,000 clients, expanded the team to 400 agents, and received multiple industry awards, including Best Luxury Airline Ticket Agency in the USA and North America's Leading Travel Agency in 2023.
2024: served 1.5 million+ customers, with 400+ agents and partnerships with 70+ airlines, continuing to offer accessible luxury travel.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for taking the time to leave us feedback!