Overview
SKYLUX Travel has a rating of 4.8 stars from 2,647 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and best price. SKYLUX Travel ranks 4th among Travel Agency sites.
Great experience. It was nice and immediate availability of the Customer Service Representative
Dear Customer, Thank you for taking the time to share your positive experience with us. Your feedback is valuable to us, and we look forward to assisting you with any future travel plans.
Boston was very patient with us as we worked together to develop this travel plan.
Dear Customer, Thank you for sharing your positive feedback about our agent. We are very pleased to hear that you are satisfied with the service provided.
Very satisfying experience from first call till final purchase
Dear Customer, Thank you for choosing us as your travel partner, and for taking the time to share your positive experience. We're here whenever you're ready to embark on your next adventure!
Almost great except I had to update our seat assignments using Delta's website even though I communicated the preferred seats.
Dear Kismet, Thank you for sharing your thoughts with us. Your feedback is invaluable, and we appreciate your trust in our services. We look forward to serving you in the future.
I had the pleasure of working with Bart and he was very professional and helpful - it took a good bit of time to get the space secured but he did it
Thank you for the great review! Safe travels.
Marcus, was very pleasant and knew exactly what I wanted and went out of his way to accommodate me and my group
Thank you very much for a 5 stars review! Our agents are doing their best to satisfy the customer and we appreciate them a lot!
Beckham was very helpful. He worked diligently to get us the tickets that we wanted from the airline at decent
Prices compared to other sources
We are glad that our agent Beckham was able to meet your expectations. Thank you so much for your positive feedback!
I am highly satisfied customer with Gauis.
My experience with him as travel advisor
Gives me the trust and confidence in my trip to Asia.
We are so glad you've been satisfied with Gauis' services! He is awesome, indeed! Thank you so much for purchasing with us!
Andrew was vey helpful and gave me straight answers. He provided me with what I wanted, both as to price and timing of my flights.
Thanks a lot for sharing your great impression on Andrew's assistance! We are so glad for your satisfaction with our deals!
Needed to change date of flight from Bk to Japan and was able to do that. McKenzie did a excellent job
In following and handling the details.
Thank you for your kind words. We are grateful for your feedback.
Alen was patient in searching and helped us get a great deal for our family to travel round trip to Asia. We're grateful! And he was friendly.
Thank you so much for your positive feedback.
Very frustrating as you work with a particular consultant and they leave without informing you.
Then you have to find someone else.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 281457
I got a premium economy after failing to get biz class...it just did not work out but premium economy is good enough
Thank you very much for purchasing your ticket with our company! We hope your trip would be Amazing even with a premium economy! It is also a good option.
I talked with only one travel agent to build my ticket; all calls went straight to her; no waiting time, no transfers.
Dear Sergio L.
We are so grateful for your kind words.Please do not hesitate to contact us in the future if you will need assistance
Found te flight I need at the price I could afford. Great follow-up and research.
Will used them again if need be.
We’re really grateful and appreciate you taking the time to share your rating with us
Spencer was great. Gave us many options. Was patient and professional throughout the process.
Got us what we needed within our budget
It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us.
Really easy to work with. The business ticket was too high, so he found me the best price on an economy ticket
I have used this company for a few years now and Wells has always found the right flight and price for me
So far I am very pleased with the service McCoy provided me. I hope I do not have any problem. Thank you
At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.
To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.
Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 for the Best Luxury Airline Ticket Agency in the USA and the World Travel Awards 2024 as North America’s Leading Travel Agency. These awards confirm that with SkyLux Travel, you can trust you're working with a legitimate, reliable agency that prioritizes your travel experience and ensures you won’t get scammed.
Beyond discounted flights, SkyLux Travel offers a full suite of concierge services, including private chauffeurs, airport transfers, car rentals, and the ability to book luxury hotels and villas. By leveraging our wholesale contracts, we ensure our clients save both time and money while experiencing the height of convenience and comfort.
We value the reviews our customers leave about SkyLux Travel, as they help us improve our service. Our customers consistently share positive feedback about our competitive pricing, exceptional service, and reliability. If you’re still wondering whether SkyLux Travel is a scam, check out reviews from verified customers at reviews.skyluxtravel.com for genuine feedback on our services.
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- Wilmington, DE, United States
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Business History
2015 - 2016: earned BBB accreditation with an A+ rating, became an ARC-accredited, and grew to 100 agents, doubling the client base to 64,870 by 2016.
2017 - 2019: grew client base to over 186,000 and became a member of ASTA.
2020 - 2021: adapted to the pandemic by focusing on customer service, growing the team to 140 agents, and serving 166,279 clients.
2022 - 2023: served over 535,000 clients, expanded the team to 400 agents, and received multiple industry awards, including Best Luxury Airline Ticket Agency in the USA and North America's Leading Travel Agency in 2023.
As of Today: served 1.9 million+ customers, with 500+ agents and partnerships with 70+ airlines, continuing to offer accessible luxury travel.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so grateful for your kind words.Please do not hesitate to contact us in the future if you will need assistance!