Overview
SKYLUX Travel has a rating of 4.8 stars from 2,642 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and best price. SKYLUX Travel ranks 4th among Travel Agency sites.
We (two couples) booked a cruise with Oceania that departed from South Africa on April 9,2020 and ended in Singapore on May 9,2020. We booked business class seats departing from Houston, Tx on March 30,2020 to South Africa and returning from Singapore on May 11,2020. Mario was the Sky Lux representative that booked our flight reservations and that confirmed our airfare payments. Unfortunately, Oceania cancelled the cruise due t the coronavirus in March We subsequently reached out to Mario and informed him of the the cruise cancellation and that we in turn needed to cancel the our flights. We had to pay and additional fee to Sky Lux in order for them to cancel the flights. In April we contacted the airline and only the departing flight had been cancelled. The then proceeded to cancel the return flight. We subsequently informed by the airline that the full airfares had been refunded to SkyLux. After calling many times to reach Mario and or Vince and they would never answer their phones and would not return our calls. Within the last two weeks we were finally able to talk with Mario who in turn that he would check with the booking department. Since then we have not heard from Mario or anyone else concerning our refund. They are very accessible and return calls when you are booking your flights but not accessible thereafter.
Surya helped select the best travel plans for my travel dates. We reviewed a few and settled on the best connections on a European flight.
We are happy to hear such words about Surya,Thank you.
This is first time we have used SkyLux Travel and it turned out to be a very pleasant experience. Plan to use them if not too distant future.
I have worked exclusively with Anthony for over five yeas. He is very responsive, works hard to find the right flight and price for me.
Thanks a million to Melinda for her courteous and efficient service. It's my second major trip through Skylux and I will be back again
Fonzy was very nice and patient with me.
He was able to get us a good price for what we need. Thank you.
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.
Mr Rolo can go extra miles just to make sure you fly first class AIR FRANCE for $1. Yes…He is a natural phenomenon who knows how to work with customers
Dear ROLAND A., We really appreciate you taking the time to share your rating with us. We are really glad to hear that Rolo provided an excellent service.
We had a very good experience with Jomarie. He was extremely prompt with his response to all our questions. And answered them efficiently
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Memphis was very patient with me. I continued having math issues(haha). We have used his professional services several times. I highly recommend him.
Thank you for your kind words. We are grateful for your feedback.
Just bought 6th ticket from Skylux and its agent Memphis who is cordial, prompt, resourceful and a total pleasure to work with.
Your agent would be so pleased to hear your words of appreciation! Thank you very much!
My agent Josh is professional and very helpful and he found me the best ticket for international flight! SkyLux provides great services!
We are so proud of our agents seeing such an amazing review! Thanks for your time and consideration in recommending one of our best agents to other customers!
Dime was a great help. He listened to our needs and came through! He even helped with the seat assignments. THX!
Very satisfied. Junior followed up the next day and was able to get me a better layover. Thanks Junior! You're awesome
We are so grateful for your kind words.Please do not hesitate to contact us in the future if you will need assistance!
Memphis of your firm from the Phillipines provided first rate service and should be commended and congratulated for his fine efforts.
I could not be more happy with the service from SkyLux. Would not hesitate to anyone looking for a travel agent.
It was a pleasant experience buying my round trip tickets for a Sister City visit!
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Have been working with Reggie at SKYLUX for several years and never been disappointed. He is great at getting the lowest and best routes available and share the best travel advice.
Thanks a lot for being our return customer! Your loyalty and satisfaction with our services made our day amazing! Reggie would be so pleased to hear your kind words! We appreciate your time and cooperation with us and would be so happy to assist you once again!
We've been using Lock at Skylux for several years. Now in the Age of COVID he has gone above and beyond to help us with our multiple cancelled or delayed flights. Highly recommend!
I hope my travels will go as smooth as Daskin's help. He was amazing... I will definitely use your company again
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!
Travel agent, Albus, was very courteous and timely booking our flights, as well as offering several itineraries to choose from.
Thank you so much for you're sincere review. We are really glad that you had a nice experience with us and our service was up to your expectations.
At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.
To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.
Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 for the Best Luxury Airline Ticket Agency in the USA and the World Travel Awards 2024 as North America’s Leading Travel Agency. These awards confirm that with SkyLux Travel, you can trust you're working with a legitimate, reliable agency that prioritizes your travel experience and ensures you won’t get scammed.
Beyond discounted flights, SkyLux Travel offers a full suite of concierge services, including private chauffeurs, airport transfers, car rentals, and the ability to book luxury hotels and villas. By leveraging our wholesale contracts, we ensure our clients save both time and money while experiencing the height of convenience and comfort.
We value the reviews our customers leave about SkyLux Travel, as they help us improve our service. Our customers consistently share positive feedback about our competitive pricing, exceptional service, and reliability. If you’re still wondering whether SkyLux Travel is a scam, check out reviews from verified customers at reviews.skyluxtravel.com for genuine feedback on our services.
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- Wilmington, DE, United States
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Business History
2015 - 2016: earned BBB accreditation with an A+ rating, became an ARC-accredited, and grew to 100 agents, doubling the client base to 64,870 by 2016.
2017 - 2019: grew client base to over 186,000 and became a member of ASTA.
2020 - 2021: adapted to the pandemic by focusing on customer service, growing the team to 140 agents, and serving 166,279 clients.
2022 - 2023: served over 535,000 clients, expanded the team to 400 agents, and received multiple industry awards, including Best Luxury Airline Ticket Agency in the USA and North America's Leading Travel Agency in 2023.
As of Today: served 1.9 million+ customers, with 500+ agents and partnerships with 70+ airlines, continuing to offer accessible luxury travel.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Leonel, thank you for the feedback. We are sorry, but due to the high volume of requests related to COVID-19, there are extended wait times across all Customer Service related issues. We’d greatly appreciate the opportunity to make things right, please send us your booking details at feedback@skyluxtravel.com.