SKYLUX Travel

Not once but twice Otto and Skylux travel helped us out of a jam that I caused. Both went out of their way to help. Many thanks.

Chloe was very patient, detail oriented and thorough with presenting all options for me to consider.

Timely and clear communication. Offered severance viable options along with potent suggestions. Great follow up and execution.

Best service. Very professional. Courteous and highly skilled assistance

Rick is the best travel agent honest very helpful very patient to customers

Working with Julian, who worked very hard to try to find flights to and from LAX to LHR for September, I request, I requested business class. He said he stated that the least expensive flights were on JetBlue. Went back and forth on times and dates, and then he said that he had the flights. Unfortunately, the flights included domestic economy seats from LAX to JFK. I told him that if we had to fly economy to and from LAX from JKF, we had to have extended leg room. Julian stated that there were a lot of seats available on the fight and that it would probably only cost $50 for the upgrades. After paying for the tickets and going onto Jet Blue's web-site to check seats, I found we didn't have seats on the domestic flight, and that upgrades were $139 per seat each way. That is $556 for extended leg room plus the already high plane ticket prices we have already paid. Tried to email Julian numerous times to try to resolve this issue, but I have heard nothing back from him. Very disappointed.

I bought tickets to India from Skylux Travels. Had an amazing Customer Service from them. Very Good.

He has been an excellent service provider. He is patient to research various options and provides choices.

Clover was prompt and helped me with multiple options for my trip to London. Very efficient and also found me a special hotel package!

We (two couples) booked a cruise with Oceania that departed from South Africa on April 9,2020 and ended in Singapore on May 9,2020. We booked business class seats departing from Houston, Tx on March 30,2020 to South Africa and returning from Singapore on May 11,2020. Mario was the Sky Lux representative that booked our flight reservations and that confirmed our airfare payments. Unfortunately, Oceania cancelled the cruise due t the coronavirus in March We subsequently reached out to Mario and informed him of the the cruise cancellation and that we in turn needed to cancel the our flights. We had to pay and additional fee to Sky Lux in order for them to cancel the flights. In April we contacted the airline and only the departing flight had been cancelled. The then proceeded to cancel the return flight. We subsequently informed by the airline that the full airfares had been refunded to SkyLux. After calling many times to reach Mario and or Vince and they would never answer their phones and would not return our calls. Within the last two weeks we were finally able to talk with Mario who in turn that he would check with the booking department. Since then we have not heard from Mario or anyone else concerning our refund. They are very accessible and return calls when you are booking your flights but not accessible thereafter.

Surya helped select the best travel plans for my travel dates. We reviewed a few and settled on the best connections on a European flight.