Overview
SKYLUX Travel has a rating of 4.8 stars from 2,637 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and best price. SKYLUX Travel ranks 4th among Travel Agency sites.
Easy to make a reservation, everything very clear.
Thank you for your feedback! We're thrilled to hear that you found our customer service very professional.
Carlos is very patient and excellent in service and taking care
Dear Customer, Thank you for sharing your positive feedback about our agent. We are very pleased to hear that you are satisfied with the service provided.
Excellent service by Sally B. Great prices and good selection of flights.
Thank you so much for your feedback. We're delighted to hear that you had an excellent experience with our service and found our prices competitive.
Achu helped get a good deal for me. His follow-up is tremendous. He has some real good communication skills
Our agents are trained to produce a great result to the customer's satisfaction and we are so proud of them! Achu is awesome, indeed! Thank you very much for being our Customer and sharing your great impression on us!
Excellent service un booking business class flight to Europe. Prompt response to email inquiries. Smooth transaction.
Rick was very helpful, polite and considerate and found us several options. Would certainly ask for him again.
We take immense pride in our agents and are truly delighted to receive such a exceptional review. Your time and thoughtful recommendation of one of our finest agents to other customers is greatly appreciated!
Terrence was great. He gave me what I wanted and stayed in touch. He provided excellent customer service, and the price was just right.
Your satisfaction is our goal and we are so happy we've been able to achieve it! Thank you very much for cooperation with us!
Parker B was very helpful and patient with us during our booking process. Can't wait until our trip,
Thank you very much for sharing your positive experience with others, we really appreciate it!
I heard back quickly, they gave me multiple options, and all prices were better than I found elsewhere
Dear Pam G., Thank you for your kind words and we hope to have the chance to serve you again in the future.
I have wonderful experience upon booking my flight, it was easy and quick. The agent was very knowledgeable.
Horrible business practices at cost of customers. Stay away! You will get a run around and will hurt
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 241383
Please email this ID at feedback@skyluxtravel.com
With your booking confirmation number, and we will get in touch with you.
Thank you in advance.
Good value for service and for flights so far. Andrew is very helpful. I've used before without problems.
Excellent service, fast. Flexible and accommodating. The best
Dear Customer, Thank you for taking the time to share your positive experience with us. Your feedback is valuable to us, and we look forward to assisting you with any future travel plans.
Great experience - i will refer to friends and colleagues. I appreciate the flexibility.
Atila would be so pleased to hear about your wonderful impression on him! Thank you so very much for being our Customer! We highly appreciate your time and cooperation!
My first experience with SKYLUX and it was good. The agent's service and attention were helpful, prompt and very accordance. Thank You.
We're delighted to hear that your first experience with us was positive. Our team strives to provide helpful, prompt, and personalized service to all our customers.
Miller worked hard to find me the best deal and spent time to search until I was satisfied. Emails were flowing with options to choose
We are glad that our agent Miller was able to meet your expectations. Thank you so much for your positive feedback!
Not once but twice Otto and Skylux travel helped us out of a jam that I caused. Both went out of their way to help. Many thanks.
We take immense pride in our agents and are truly delighted to receive such a exceptional review. Your time and thoughtful recommendation of one of our finest agents to other customers is greatly appreciated!
Chloe was very patient, detail oriented and thorough with presenting all options for me to consider.
Thank you very much for sharing your great experience with us! We highly appreciate your time and cooperation!
Timely and clear communication. Offered severance viable options along with potent suggestions. Great follow up and execution.
Dear Michael, Thank you for your kind words! We're delighted to hear that you appreciated our timely and clear communication. Providing various viable options and valuable suggestions is what we aim for, and we're thrilled it resonated with you. Your mention of great follow-up and execution is truly appreciated.
At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.
To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.
Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 for the Best Luxury Airline Ticket Agency in the USA and the World Travel Awards 2024 as North America’s Leading Travel Agency. These awards confirm that with SkyLux Travel, you can trust you're working with a legitimate, reliable agency that prioritizes your travel experience and ensures you won’t get scammed.
Beyond discounted flights, SkyLux Travel offers a full suite of concierge services, including private chauffeurs, airport transfers, car rentals, and the ability to book luxury hotels and villas. By leveraging our wholesale contracts, we ensure our clients save both time and money while experiencing the height of convenience and comfort.
We value the reviews our customers leave about SkyLux Travel, as they help us improve our service. Our customers consistently share positive feedback about our competitive pricing, exceptional service, and reliability. If you’re still wondering whether SkyLux Travel is a scam, check out reviews from verified customers at reviews.skyluxtravel.com for genuine feedback on our services.
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- Wilmington, DE, United States
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Business History
2015 - 2016: earned BBB accreditation with an A+ rating, became an ARC-accredited, and grew to 100 agents, doubling the client base to 64,870 by 2016.
2017 - 2019: grew client base to over 186,000 and became a member of ASTA.
2020 - 2021: adapted to the pandemic by focusing on customer service, growing the team to 140 agents, and serving 166,279 clients.
2022 - 2023: served over 535,000 clients, expanded the team to 400 agents, and received multiple industry awards, including Best Luxury Airline Ticket Agency in the USA and North America's Leading Travel Agency in 2023.
As of Today: served 1.9 million+ customers, with 500+ agents and partnerships with 70+ airlines, continuing to offer accessible luxury travel.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so glad you've been satisfied with our assistance! Thank you so very much for being our Customer!