Overview
SKYLUX Travel has a rating of 4.8 stars from 2,631 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and great job. SKYLUX Travel ranks 4th among Travel Agency sites.
Excellent service. The agent was highly knowledge and able to answer and treat customer's issues with expertise no mater when.
I had booked with this company multiple times, their deal are not transparent.I worked with Magnus Very patient and helpful
We really appreciate you taking the time to leave us a review.
I received a great support in planning my last-minute travel to Asia. Wonderful! I will call again for other trips!
My agent did a great job in finding the best itinerary and price for our trip. Very nice and courteous.
We are glad to meet your expectations.Thank You.
Active Listening:
Listen carefully to your clients' preferences, interests, and budget constraints. Tailor your recommendations based on their individual needs and desires.
Customized Itineraries:
Create personalized itineraries that cater to your clients' specific interests and preferences. This might include unique experiences, special accommodations, or off-the-beaten-path activities.
Attention to Detail:
Pay attention to the details of travel arrangements, including flights, accommodations, transportation, and activities. Small details can make a big difference in the overall travel experience.
Communication Skills:
Communicate clearly and promptly with clients. Keep them informed about any changes, updates, or important information related to their travel plans.
Problem-solving Skills:
Anticipate and address potential issues before they become problems. Have contingency plans in place and be proactive in finding solutions to unexpected challenges.
Efficient Booking Process:
Streamline the booking process to make it as easy and efficient as possible for your clients. This includes providing clear instructions and options for payment.
Building Relationships:
Build long-term relationships with clients by staying in touch and following up after their trips. This helps foster loyalty and can lead to repeat business and referrals.
Stay Updated on Travel Trends:
Stay informed about current travel trends, new destinations, and emerging travel experiences. This knowledge allows you to offer fresh and exciting options to your clients.
Ethical and Transparent Practices:
Conduct business with integrity and transparency. Be upfront about any fees or commissions, and ensure your clients are fully aware of the terms and conditions of their travel arrangements.
24/7 Support:
Provide reliable customer support, especially during travel. Having a dedicated hotline or contact person can be invaluable in case of emergencies or unexpected issues.
Use Technology Wisely:
Leverage technology to enhance the customer experience. This includes online booking platforms, travel apps, and communication tools that make the travel process smoother for your clients
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.
Eric was very prompt and responsive. Price was same as airline listed, but we were allowed a $300 adjustment based on prior flights with Skybox.
Dear Customer, Thank you for taking the time to share your positive experience with us. Your feedback is valuable to us, and we look forward to assisting you with any future travel plans.
We've realized real savings on some very complex trips. B
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Austin C helped me with a somewhat complicated booking and saved me time and money. Thank you Austin!
Thank you for your kind words! We're thrilled to hear that Austin provided you with excellent service and helped you save both time and money.
Travis helped with getting a good price for our tickets and volunteered to help with seat assignments, as well.
Thank you for the great review! We are grateful for your feedback.
I was attended by Athenna, her way of taking me through the process to purchase was smooth and easy,
You will receive a direct phone number to your personal representative so you can get any questions answered quickly.
I believe the fee for the service is high. Should be more proactive on giving to client different options.
It is our pleasure to hear your valuable feedback.We will take your opinion into consideration, and will try to do our best!
Paul surfaced all the options and was extremely patient with all our questions. Highly recommend
We are so grateful for your kind words.Please do not hesitate to contact us in the future if you will need assistance!
Malik was very customer service oriented. He worked hard to find what worked for us. I will definitely be calling him again for our next trip.
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.
Two flies from different sides of the country trying to coordinate flights to europe. He handled it wonderfully
Thank you for sharing your experience! It's wonderful to hear that Adrien was helpful and patient in assisting you with coordinating flights to Europe from different sides of the country. Handling such coordination can indeed be challenging, but we're thrilled to hear that Adrien handled it wonderfully for you. We'll be sure to pass along your kind words to Adrien.
Well spoken and professional easy to work with prompt and responsive
We are so glad you've been satisfied with our assistance! Thank you so very much for being our Customer!
Easy to make a reservation, everything very clear.
Thank you for your feedback! We're thrilled to hear that you found our customer service very professional.
Carlos is very patient and excellent in service and taking care
Dear Customer, Thank you for sharing your positive feedback about our agent. We are very pleased to hear that you are satisfied with the service provided.
Excellent service by Sally B. Great prices and good selection of flights.
Thank you so much for your feedback. We're delighted to hear that you had an excellent experience with our service and found our prices competitive.
Achu helped get a good deal for me. His follow-up is tremendous. He has some real good communication skills
Our agents are trained to produce a great result to the customer's satisfaction and we are so proud of them! Achu is awesome, indeed! Thank you very much for being our Customer and sharing your great impression on us!
At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.
To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.
Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 for the Best Luxury Airline Ticket Agency in the USA and the World Travel Awards 2024 as North America’s Leading Travel Agency. These awards confirm that with SkyLux Travel, you can trust you're working with a legitimate, reliable agency that prioritizes your travel experience and ensures you won’t get scammed.
Beyond discounted flights, SkyLux Travel offers a full suite of concierge services, including private chauffeurs, airport transfers, car rentals, and the ability to book luxury hotels and villas. By leveraging our wholesale contracts, we ensure our clients save both time and money while experiencing the height of convenience and comfort.
We value the reviews our customers leave about SkyLux Travel, as they help us improve our service. Our customers consistently share positive feedback about our competitive pricing, exceptional service, and reliability. If you’re still wondering whether SkyLux Travel is a scam, check out reviews from verified customers at reviews.skyluxtravel.com for genuine feedback on our services.
- Visit Website
- Wilmington, DE, United States
- Edit business info
Business History
2015 - 2016: earned BBB accreditation with an A+ rating, became an ARC-accredited, and grew to 100 agents, doubling the client base to 64,870 by 2016.
2017 - 2019: grew client base to over 186,000 and became a member of ASTA.
2020 - 2021: adapted to the pandemic by focusing on customer service, growing the team to 140 agents, and serving 166,279 clients.
2022 - 2023: served over 535,000 clients, expanded the team to 400 agents, and received multiple industry awards, including Best Luxury Airline Ticket Agency in the USA and North America's Leading Travel Agency in 2023.
As of Today: served 1.9 million+ customers, with 500+ agents and partnerships with 70+ airlines, continuing to offer accessible luxury travel.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear SUSANNAH C., Thank you for your kind words! We are thrilled to hear that you had a great experience with us.