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SKYLUX TravelReviews 2,958

4.8

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From the business

SkyLux Travel® offers discounted business class flight tickets for 50-70% off the average market rate. Trusted by thousands of travelers worldwide, 15+ years of industry experience, and prestigious accreditations such as ARC, ASTA, and an A+ rating from BBB, SkyLux Travel has built a reputation as a legitimate travel service.

At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.

To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.

Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 f...


skyluxtravel.com
Wilmington, DE, United States
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SKYLUX Travel Reviews Summary

SKYLUX Travel has a rating of 4.8 stars from 2,958 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and great job. SKYLUX Travel ranks 2nd among Travel Agency sites.

service
313
shipping
27
quality
1,404

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Minnesota
1 review
0 helpful votes
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Very satisfied price minded traveler is top priority

Date of experience: February 1, 2024
Herman B. SKYLUX Travel Rep
over a year old

Thank you for the great review! Safe travels.

Georgia
1 review
0 helpful votes
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Great service; Challenging process
February 1, 2024

I received excellent service from Madina. It was wonderful to have one point of contact throughout the entire transaction. While I did end up securing very good flights at a price I could not come close to on my own, it was a challenging process. The first flights I thought I secured after payment never came through. I was promptly refunded and the second try at flights was successful.

Date of experience: February 1, 2024
Herman B. SKYLUX Travel Rep
over a year old

Thank you for your honest feedback! We really appreciate it, as it helps us to improve our future services.

Ohio
1 review
0 helpful votes
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Excellent service
January 31, 2024

Glen from Skylux worked very patiently with me to sift through multiple permutations and finally got an itinerary working. Glen is very calm and professional. Thanks. Ramya Ashok

Date of experience: January 31, 2024
Herman B. SKYLUX Travel Rep
over a year old

We are so glad to hear about your satisfaction with our agent's assistance! Glen is awesome, indeed! Thank you very much for booking with us!

Canada
1 review
0 helpful votes
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Delightful to deal with
January 31, 2024

Marcus, was very pleasant and knew exactly what I wanted and went out of his way to accommodate me and my group

Date of experience: January 31, 2024
Herman B. SKYLUX Travel Rep
over a year old

Thank you very much for a 5 stars review! Our agents are doing their best to satisfy the customer and we appreciate them a lot!

Florida
1 review
0 helpful votes
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Best and Fastest
January 31, 2024

Have been working with Reggie at SKYLUX for several years and never been disappointed. He is great at getting the lowest and best routes available and share the best travel advice.

Date of experience: January 31, 2024
Herman B. SKYLUX Travel Rep
over a year old

Thanks a lot for being our return customer! Your loyalty and satisfaction with our services made our day amazing! Reggie would be so pleased to hear your kind words! We appreciate your time and cooperation with us and would be so happy to assist you once again!

New York
1 review
0 helpful votes
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Excellent service!
January 30, 2024

Elton was great — helpful and great at communicating with us as we had questions, etc. All good.

Date of experience: January 30, 2024
Herman B. SKYLUX Travel Rep
over a year old

Thanks a lot for sharing your amazing experience with us! Our agents are always working hard to produce a great result to the customers satisfaction!

Florida
1 review
0 helpful votes
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Paul Gerber review
January 30, 2024

Nolan was professional, knowledgeable and patient. Great service.

Date of experience: January 30, 2024
Herman B. SKYLUX Travel Rep
over a year old

Dear Joyce, we appreciate your positive feedback regarding Nolan's service. Your satisfaction is our priority, and we look forward to assisting you with your future travel needs.

District of Columbia
1 review
0 helpful votes
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Great Service!
January 30, 2024

Excellent service and very patient. Sorted all details in a great way.

Date of experience: January 30, 2024
Herman B. SKYLUX Travel Rep
over a year old

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

California
1 review
0 helpful votes
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Great follow-up
January 29, 2024

Mel has been great in making sure my trip goes well. I used him once before and was so impressed, I had him take care of my current trip in May. He has been on top of it and has made sure the airline schedule changes will work for me.

Date of experience: January 29, 2024
Herman B. SKYLUX Travel Rep
over a year old

Indeed, Mel is one of our best agents and we are so grateful for his ability to make our customers happy and satisfied! Thank you very much for taking your time to review us in a great way!

Florida
1 review
0 helpful votes
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Bait and switch
February 21, 2024

I ordered business class tickets. We came to an agreement on the price they confirmed it. They charged my credit card. When it came to issue the tickets, they wanted to raise the fee. The thieves

Date of experience: January 29, 2024
Herman B. SKYLUX Travel Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 287907
Please email this ID at feedback@skyluxtravel.com
With your booking confirmation number, and we will get in touch with you.

Thank you in advance.

Florida
1 review
0 helpful votes
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Air fare
January 29, 2024

Florian was my agent and came across as very diligent and professional.

Date of experience: January 29, 2024
Herman B. SKYLUX Travel Rep
over a year old

Thank you for your feedback! We're glad to hear that Florian provided diligent and professional service. We appreciate your positive review and are here to assist you in the future.

Texas
1 review
0 helpful votes
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Excellent service
January 29, 2024

Logan was very prompt professional and helpful. He worked with me patiently to find the most appropriate trip and was very courteous and pleasant

Date of experience: January 29, 2024
Herman B. SKYLUX Travel Rep
over a year old

Thank you for your kind words! We're pleased to hear about your excellent experience with Logan. We appreciate your feedback and are here to assist you with any future travel needs.

California
1 review
0 helpful votes
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My review
January 27, 2024

Painless experience. Will get you best price. Representative was professional and pleasant to deal with. Would recommend the service to anyone looking to get best price on business class airfares.

Date of experience: January 27, 2024
Herman B. SKYLUX Travel Rep
over a year old

Thank you for sharing your positive experience with us! We're thrilled to hear that your booking process was painless, and you received the best price on business class airfares. It's wonderful to know that our representative provided professional and pleasant service. Your recommendation means a lot to us. If you ever need assistance again or have any questions, feel free to reach out.

Arizona
6 reviews
16 helpful votes
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Great service and options
January 26, 2024

Keenan is my representative. He has done a GREAT job of searching options based on the parameters I give him. He also has made some great suggestions that I didn't know about, that served my needs well. We have used SkyLux twice now, and are VERY happy with the flights, the results, and the customer service all along the way.

Date of experience: January 26, 2024
Herman B. SKYLUX Travel Rep
over a year old

Thank you for the great review! Our agents always try their best.

Florida
1 review
0 helpful votes
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Rose was the most accommodating, friendly, helpful, professional and joyful person to work with. She is a tremendous asset to the SkyLux Team. She went over and above. Answered each and every concern with speed and efficiency multiple times. I wish she was on my team. I will ALWAYS come back to SkyLux. The Difference is greater than night and day compared to the others. In fact, there is no comparison. Anyone wishing for such service will not be disappointed. It was surprising but after I got over the shock of being so well cared for, I am sorry the process is over. Rose has made an everlasting impression on me and SkyLux is now a permanent name in my memory. I WILL BE BACK.

Date of experience: January 26, 2024
Herman B. SKYLUX Travel Rep
over a year old

Thank you for your kind feedback! Our agents always strive to give our clients a personal touch.

Ohio
1 review
0 helpful votes
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Excellent Service
January 26, 2024

Excellent customer service and responsiveness to flight changes.

Date of experience: January 26, 2024
Herman B. SKYLUX Travel Rep
over a year old

Thank you for the great review! Safe travels.

Tennessee
1 review
0 helpful votes
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Good service and price
January 26, 2024

Silvester was awesome and proactive! I gave him my travel criteria and dates and he gave me multiple options and is always professional when I have questions. Prices are better than what I could find online. The only downside is that I don't get to pick seats until tickets are purchased and there was a bit of hiccup getting bassinet seats with the airline but it's not terrible. Would recommend!

Date of experience: January 26, 2024
Herman B. SKYLUX Travel Rep
over a year old

MARYANNE C., we appreciate your positive feedback about the good service and price, especially with Silvester's assistance. We're glad to hear he provided multiple options and handled your questions professionally. Your recommendation means a lot to us. If you have any more travel needs or questions, feel free to reach out. Safe travels!

Florida
2 reviews
0 helpful votes
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Bucket list trip to Africa
January 25, 2024

Incredibly helpful and prompt in response. We were given multiple choices with different points of departure and airlines. All of our choices were less expensive than other travel agents. Ford walked us through all of the steps and we were very pleased with his service.

Date of experience: January 25, 2024
Herman B. SKYLUX Travel Rep
over a year old

David H., we're thrilled to hear about your positive experience planning your bucket list trip with Ford's assistance. We're glad we could provide multiple choices and meet all the requirements for your safari to Africa. If you have any more travel needs or questions, feel free to reach out. We appreciate your feedback! Safe travels on your exciting journey!

South Carolina
1 review
0 helpful votes
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Travis helped with getting a good price for our tickets and volunteered to help with seat assignments, as well.

Date of experience: January 25, 2024
Herman B. SKYLUX Travel Rep
over a year old

Thank you for the great review! We are grateful for your feedback.

California
2 reviews
2 helpful votes
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Flying business for 25th anniversary
January 25, 2024

Jones was very good at helping me get the best flights to Athens from the US. He kept making changes and checking back until I got the best flights and price without too much delay between flights. I am very pleased with the out come of working with Jones. I would recommend SkyLux to anyone seeking help flying business or first class.

Date of experience: January 25, 2024
Herman B. SKYLUX Travel Rep
over a year old

Thank you for the great review! We wish you safe travels.