Overview
SKYLUX Travel has a rating of 4.8 stars from 2,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and best price. SKYLUX Travel ranks 2nd among Travel Agency sites.
Great experience with the agents that helped me. They were able to find good nonstop flights at a reasonable price from Boston to London
Parker, the employe of Skylux, was very nice and talked me through from beginning to end to get the best ticket for our flight. We will use them again
Indeed, Parker is a great employe and we are so proud of him! He would be happy to hear your satisfactory words! Thank you very much for being our customer!
Remus was great to work with on our trip to New Zealand. He was quick, efficient and offered several options. I would highly recommend Skylux for your next trip.
You are so welcome! Your agent Remus would be so pleased to hear your words of appreciation! Thank you very much!
Jordan was so dedicated on getting the exact flights we wanted! We have used another consolidator in the past but will definitely be with SkyLux Travel from now on.
After our flight home had been canceled and a new flight was scheduled for us at 5:10 am, we were happy to work with Ianthe who helped us find a replacement flight with decent departure times.
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
Called SKYLUX got JUNIOR for representing SKYLUX.
He spent time calling back several times making sure we got the best possible deal for our journey.
Our trip seats and timetables all met!
Great job SKYLUX! Thanks
Dear WILLIAM P., We really appreciate you taking the time to leave us a review. It means a lot to the whole team, and we’d love to have you back very soon.
Conrad handled everything for my sister and me. We're both elderly and need assistance setting up our flights, seating, etc. and Conrad took care of everything for us, down to every little detail.
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!
We were given Frank's contact information for flights. He called us back quickly and worked hard to get us the perfect flight. We are very thankful for his professionalism and attention to detail.
Dear MATTHEW R., We are thrilled to hear that our agent provided excellent service and made your experience a positive one. Thank you so much for taking time to leave us this amazing review.
Norm was very helpful and knowledgeable. We were forced to cancel.and reschedule and he made the process painless and handled it nicely. Ypu can trust Skylux and I will be using them again for sure.
Not good, I was told I could upgrade my return leg with Air India. That was a lie.
Air India would not assist me because they said the travel agent (Skylux) needed to do this.
Dear Dave, As you have left us a 1 star rating, we have assigned you a special ID: 294187 and one of our representatives will be in touch with you shortly.
They quickly called me after I requested a quote. I had done my research and had everything lined up before I reached out. They still beat the best price I can find and provided excellent service.
We are so grateful for your kind words. Thanks for sharing your review with us and the community
Thalia was very hands on and went back and forth until I got as closest to what I needed with my flight. She called me consistently until she got it and never once dropped the ball!
We are glad that our agent Thalia was able to meet your expectations. Thank you so much for your positive feedback!
Redus Carter at Skylux was very professional, a good communicator and quick decision maker. Got even seat assigned right away. Very reasonable price - discounted from the listed price.
Contacted Nikita by email; his response was quick and thorough.
Many thanks for being our customer and taking your time to leave us a positive feedback! Your satisfaction is our goal and we are so happy we've been able to achieve it!
It could not have been better. Albert was thorough and clear and found an amazingly good deal when it looked almost impossible. Also, he was a joy to work with. I could not have been happier.
We are so glad when we see that our customers are happy with the agent's assistance! Many thanks for sharing your positive impression on our services!
Hendrix was very helpful and available to give the information that I didn't know about. He was courteous and prompt in calling back. Very nice person to deal with.
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive review and feedback."
It seemed very hard to get my thoughts across to the representative from Sky Lux. They can't seem to get my billing address, and keep asking for clarification. Frustrating!
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 195823
You have the possibility to reach us anytime emailing this ID at feedback@skyluxtravel.com
Thank you in advance.
I was very pleased with the way Ranger handled my ticket purchased... he carefully researched what was available and showed me my options... as well as being very attentive
The service was quick and easy. I got the best deal possible for the travel duration. Mira is awesome, she walked me through the process, very nice and patient.
Dear Jianguo, we are glad to hear that you got the best deal possible for the travel duration. Thank you very much for your positive feedback.
I was having trouble on the TAP Airlines website. The tickets I was trying to book went up in price as I was booking them. Chloe was able to get a slighty better price.
We are glad Chloe has helped you with your trip and the services provided are appreciated.
At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.
To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.
Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 for the Best Luxury Airline Ticket Agency in the USA and the World Travel Awards 2024 as North America’s Leading Travel Agency. These awards confirm that with SkyLux Travel, you can trust you're working with a legitimate, reliable agency that prioritizes your travel experience and ensures you won’t get scammed.
Beyond discounted flights, SkyLux Travel offers a full suite of concierge services, including private chauffeurs, airport transfers, car rentals, and the ability to book luxury hotels and villas. By leveraging our wholesale contracts, we ensure our clients save both time and money while experiencing the height of convenience and comfort.
We value the reviews our customers leave about SkyLux Travel, as they help us improve our service. Our customers consistently share positive feedback about our competitive pricing, exceptional service, and reliability. If you’re still wondering whether SkyLux Travel is a scam, check out reviews from verified customers at reviews.skyluxtravel.com for genuine feedback on our services.
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- Wilmington, DE, United States
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Business History
2015 - 2016: earned BBB accreditation with an A+ rating, became an ARC-accredited, and grew to 100 agents, doubling the client base to 64,870 by 2016.
2017 - 2019: grew client base to over 186,000 and became a member of ASTA.
2020 - 2021: adapted to the pandemic by focusing on customer service, growing the team to 140 agents, and serving 166,279 clients.
2022 - 2023: served over 535,000 clients, expanded the team to 400 agents, and received multiple industry awards, including Best Luxury Airline Ticket Agency in the USA and North America's Leading Travel Agency in 2023.
2024: served 1.5 million+ customers, with 400+ agents and partnerships with 70+ airlines, continuing to offer accessible luxury travel.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.