SKYLUX Travel

I was having trouble on the TAP Airlines website. The tickets I was trying to book went up in price as I was booking them. Chloe was able to get a slighty better price.

Booking my flight from NYC to London was a pleasant experience. The rep, Michael Sanders, was engaging, kind, and gave me several options to choose from. The nightmare began, and I am still living in as we speak, when JetBlue decided to change it's flight schedule. JetBlue moved the flight from 1PM to 8AM and I could not make the flight any more. Because the flight was booked through Skylux, I had to use them to find an alternate flight. I spoke to Michael 5 times on the phone over the course of 6 weeks, left him a voice mail, and emailed him several times. Every single time, he told me that a customer service rep would call me within 24 hours to help me with finding alternate flights. No one from Skylux ever called for the past 6 weeks despite 7 follow-ups. I've tried to escalate, and there is no response. Over the course of the 6 weeks, airline prices have gone up, and I still don't have a return flight that I can take. Absolute nightmare. I plan to write on every single travel site I can find to help fellow travelers. If you are into gambling and the luck is always on your side with no airline schedule changes, then Skylux may be a good service for you. Otherwise, stay away. Absolute disappointment. 1 out of 5 for customer service.

I tried Skylux for booking overseas business class flights when their ad popped up when I first started to look for flights. Their ad was enticing and suggested they offered services and pricing on business class travel that was better than others in the industry. My experience however is that they did not provide business class pricing that was cheaper than that found on other flight consolidators like Kayak. They were also difficult to work with for flight changes as they were non-responsive and uninterested in finding viable options. They literally would not return emails and phone calls. They provide no online flight comparison like other consolidators, that would allow you to immediately see the flight options available and how Skylux prices compare to other consolidators. They also expect you to provide a gratuity to the agent who works with you... both when you initially book your flights and for every time a change is made to your arrangement... Ridiculous. I ended up paying in excess of a $1000 more than if I had booked the flights directly with the airlines or through another consolidator. I personally will never use Skylux again, and if asked for my opinion by others would discourage their use of them. Making arrangements directly with the airlines or through a consolidator you trust is definitely preferred over using Skylux. My advice is to run not walk away from their ads.

Always very responsive and able to accommodate requests! Always timely!

We were very pleased with the travel arrangements and guidance offered by Melvin. While we have been to Europe many times, we were exploring some new countries and Melvin was extremely helpful.

If it wasn't for Sullivan I would have never found these flights and would never have had this amazing experience. He was very attentive to all or our needs, was patient and extremely professional.

For the second year my husband and I have tried to go to Scotland with Skylux doing our flights. Both times, flights were changed, or cancelled without any notification until late. Refund was denied, but could give credit since we had insurance. Our tour is only once a year, not a monthly thing. We were apologized to about the changes, but continued to be denied any refund even though not our fault. Our flights were close to $10,000. Last year they could find other flights, but we were not seated together and the dates were not with our tour. This year the times are arriving late so we have to make other arrangements to get to our first stop on the tour, and we have to leave early from the tour, so again, we have to make our own arrangements to get to the airport. I am so upset with this company and my assigned agent "Percy". I did tell him this and all he could do was blame the company for their policies. I am very disappointed with business' these days.

I am a healthcare provider, and never once have I tried to scam someone, or try to steal from them. In fact, I go out of my way everyday to help them, especially in their time of need. Skylux is like every other business out there, not like there motto "born to be luxury, shining like stars". This was a lifetime trip for my husband and I, having saved for years and this company has once again taken that from us. I cannot recommend their services for traveling.

Alonso had helped me with my previous trips and am very happy with his service. He works around the clock and always try very hard for his customers:-)