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SKYLUX Travel

Overview

SKYLUX Travel has a rating of 4.8 stars from 2,569 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and best price. SKYLUX Travel ranks 2nd among Travel Agency sites.

service
284
value
111
shipping
27
returns
45
quality
1,233
This company responds to reviews on average within 1 day
How would you rate SKYLUX Travel?
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Virginia
2 reviews
0 helpful votes
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Thank you Alonso
March 10, 2024

I knew what I wanted but Alonso helped me find better connections and a very good price for a comfortable travel. Everything was done quickly, efficiently and very kindly.

Date of experience: March 10, 2024
Herman B. SKYLUX Travel Rep
over a year old

We are glad Alonso has helped you with your trip and the services provided are appreciated.

California
1 review
0 helpful votes
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SKYLUX Excellent customer service!
June 26, 2023

We have used SKYLUX Travel several times to book international business class seats. Harry has always been the agent we have worked with. Harry has always delivered with providing us with different options and saving us money. Highly recommend Harry and SKYLUX Travel!
DZ
Santa Barbara, Ca.

Date of experience: June 26, 2023
Herman B. SKYLUX Travel Rep
over a year old

Your agent Harry would be so pleased to hear your words of appreciation! Thank you very much!

California
1 review
2 helpful votes
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This is not my first experience with these type of Ticket selling places,
But it is the first time I've used these folks at SKYLUX Travel
What a great experience, from the ease of booking and making payment to the
Great pricing they secured for me.
I will use them again!

Date of experience: September 2, 2020
Florida
1 review
1 helpful vote
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Cancel a ticket
November 14, 2021

When it comes to cancel a ticket, no one help, giving lots of excuses and reasons, unable to talk to supervisor or someone can answer the questions. I don't get clear answers or policies of skyLux.

Date of experience: November 14, 2021
Herman B. SKYLUX Travel Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 132061
Please email this ID at feedback@skyluxtravel.com with your booking confirmation number, and we will get in touch with you

Thank you in advance.

Texas
1 review
0 helpful votes
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Excellent Service and Fares
April 28, 2023

Unbeatable business class fares and excellent customer-focused service from professional and knowledgeable agent, Spike Myers. Repeat SkyLux customers.

Date of experience: April 28, 2023
Herman B. SKYLUX Travel Rep
over a year old

Thank you so much for your positive feedback.

California
1 review
0 helpful votes
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Why I chose SKYLUX...
February 14, 2024

Ready for THIS? I chose SKYLUX because an airline flight attendant last week told me she uses you because when she wants to fly as a "passenger" and not on STAND BY for special trips you are the most reasonable and professional. She wrote on a napkin "Use SKYLUX for your upcoming trip to Bali" and so there you go! I called and the ticket agent named beautifully Chicago R :) was someone I want to now be FRIENDS with. What an asset to the company...understanding, patient, she walked through MULTIPLE options and prices and flights to get the best choice for ME!
I AM so pleased with SKYLUX so far! THANK YOU and ticket agent named Chicago R :)

Date of experience: February 14, 2024
Herman B. SKYLUX Travel Rep
over a year old

We are happy our agent Chicago R did such a great job for you.Thank you for your review.

California
1 review
0 helpful votes
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Excellent Service
April 7, 2024

The representative understood exactly what we required. They were excellent when explaining the complications and worked hard to find us the best flights available and at the lowest cost to us.

Date of experience: March 28, 2024
Herman B. SKYLUX Travel Rep
over a year old

Your satisfaction is our goal and we are so happy we've been able to achieve it! Thank you very much for cooperation with us!

Georgia
1 review
0 helpful votes
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Nice people, best price for Biz Class fares
July 24, 2023

Lot of ideas for Europe or Asia travel from USA, good communications with international SkyLux advisors. Friendly, hardworking people for you. Recommend this group.

Date of experience: July 24, 2023
Herman B. SKYLUX Travel Rep
over a year old

Dear C J N., We are really pleased to hear that you had a good experience with our company. It is really great to hear that our agent was friendly. Please do not hesitate to book with us again.

Egypt
1 review
0 helpful votes
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Travel to and from the US
April 4, 2024

Carlos was extremely helpful and patient as our reservation destination was changed by us a few times and he kept working with us until a perfect deal was reached

Date of experience: March 25, 2024
Herman B. SKYLUX Travel Rep
over a year old

Thank you! We're delighted to hear that Carlos provided you with excellent service, even with the changes in your reservation. We appreciate your feedback and are glad we could find the perfect deal for you.

Maryland
1 review
0 helpful votes
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Thank you
July 26, 2024

Fred was very knowledgeable, patient, and helpful.

Date of experience: July 16, 2024
Herman B. SKYLUX Travel Rep
9 months ago

We are happy that Fred has provided you with such a wonderful experience.

New York
1 review
0 helpful votes
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Skylux Travel
June 13, 2023

We recently had a very unfortunate experience with Skylux Travel that left us disappointed. We bought 3 business class tickets for overseas for my handicapped Mom, my husband and I. We asked to buy travel insurance since my Mom is in and out of the hospital. Skylux took our money and sold us travel care insurance which is wrong. Their agent never explained the difference to us when they took our money.
Unfortunately I was hospitalized so I was unable to travel. My husband could not leave me and my Mom could travel alone. We asked them for a refund but they refused.
We encountered unexpected additional fees that were not clearly disclosed during the booking process. This lack of transparency left me feeling frustrated and taken advantage of as a customer.

Additionally, the overall organization and attention to detail were lacking. There were discrepancies between the information provided on their website and what was actually offered during the booking process. This inconsistency made it difficult to trust the accuracy of the information provided by Skylux Travel.

We had high expectations for Skylux Travel based on their reputation, but unfortunately, our experience fell far below those expectations. I would caution others to carefully consider their options before booking with this company.

Date of experience: May 14, 2023
Herman B. SKYLUX Travel Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 241879
Please email this ID at feedback@skyluxtravel.com
With your booking confirmation number, and we will get in touch with you.

Thank you in advance.

Florida
1 review
0 helpful votes
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Above and Beyond!
June 10, 2024

Rick E was incredible! He went above and beyond to make my last minute travel plans stress free! A true asset to SKYLUX.

Date of experience: May 31, 2024
Herman B. SKYLUX Travel Rep
11 months ago

We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!

New York
1 review
0 helpful votes
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Superb
February 26, 2024

Dexter was wonderful. He knew the business and made me feel very comfortable having him book my trip. All he wanted was to save me money and get me the most cost effective flight.
Thank you.

Date of experience: February 26, 2024
Herman B. SKYLUX Travel Rep
over a year old

You are so so welcome! Dexter is awesome and are so grateful for his ability to make our customers Happy! Thank you very much for being our Customer! Looking forward to assist you once again!

Minnesota
1 review
0 helpful votes
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Anthony did a great job--really easy to work with. Great prices. I've traveled on multiple international flights purchased through SkyLux. All went without a hitch.

Date of experience: January 12, 2019
New York
2 reviews
6 helpful votes
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Excellent Service
July 29, 2022

Finn Kane, the Skylux Travel consultant/agent, was excellent. He was very helpful and very patient in providing me what I wanted for information of flights.

Date of experience: July 28, 2022
California
2 reviews
0 helpful votes
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Julian S is the Best!
December 15, 2023

Julian is ingenious. His travel tips guarantee you that you're being serviced by a professional. How can you not 'book' your trusts in his expertise. TY Julian!

Date of experience: December 15, 2023
Herman B. SKYLUX Travel Rep
over a year old

Dear ROBERT, We're thrilled to hear that you had such a positive experience with Julian S We appreciate your trust and are delighted to have met your satisfaction.

California
1 review
0 helpful votes
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Easy Peasy
January 4, 2024

I've been on SkyLux's email list for years, once made an enquiry but purchased tickets elsewhere for some reason. This year I submitted an inquiry to SkyLux at the same time my husband started looking on the typical airline/travel sites. We're fairly flexible and could find OK fares if we flew in and out of Amsterdam or Paris, but any time we looked at flying out of Lisbon the fare would increase dramatically. We know it's pretty cheap to fly from Lisbon to Paris, but once you split your itinerary, you're on the hook if any flights get missed.

So I sent an inquiry to SkyLux for flights between Phoenix and Paris. Derek called back with a reasonable rate then we started exploring where we really wanted to go to keep it on the same itinerary. Tweaking it to Flagstaff to Amsterdam, return from Lisbon to Flagstaff was basically the same price while my husband was seeing it double once customized. Derek knew the seat types and other details about the flights, that airline personnel often don't even know. He was even able to book us on AA flights rather then their partner BA, which can be harder to deal with when problems arise.

When presented with the proposal, my suspicious husband said "Let's give them a try." and by the next morning we'd booked our flights and were able to see them on AA's app and make a few tweaks to our seat assignments. Next time we'll be contacting SkyLux first.

Date of experience: January 4, 2024
Herman B. SKYLUX Travel Rep
over a year old

We are so glad you've been satisfied with our services! Thank you so very much for being our Customer! Looking forward to assist you once again in our best way! We wish you a comfortable flight and an awesome journey!

Pennsylvania
1 review
0 helpful votes
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Excellent service.
March 25, 2021

Highly recommend these folks. They find some of the best options for business class travel and provide excellent service. If you travel on business class, give them a call. You will be happy you did.

Date of experience: March 25, 2021
North Carolina
1 review
0 helpful votes
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No discount
August 10, 2023

My agent was very pleasant and helpful, but the price I paid was exactly what I would have paid if I booked it myself on the airlines web site. So much for discounted business fares

Date of experience: August 10, 2023
Herman B. SKYLUX Travel Rep
over a year old

Dear ELAINE B.,We are really pleased to hear that you had a good experience with our company. Please do not hesitate to book with us again.

California
3 reviews
1 helpful vote
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While the initial offerings were no different from Priceline, after I explained what I hoped to pay, the agent found an excellent flight, within my budget, and over $1000 less than any other site.

Date of experience: September 26, 2022
Herman B. SKYLUX Travel Rep
over a year old

Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.