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SKYLUX Travel

Overview

SKYLUX Travel has a rating of 4.8 stars from 2,575 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and best price. SKYLUX Travel ranks 2nd among Travel Agency sites.

service
284
value
111
shipping
27
returns
45
quality
1,233
This company responds to reviews on average within 1 day
How would you rate SKYLUX Travel?
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California
1 review
0 helpful votes
Follow JIANPING F.
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Very professional sales rep
August 26, 2024

This is the best rep we've been work with: professional, efficiently and persist to meet customers needs. Give him a big thumb up

Date of experience: August 16, 2024
Herman B. SKYLUX Travel Rep
8 months ago

Thank you so much for your fantastic feedback! We're delighted to hear that our representative provided you with such professional and efficient service. Your praise and thumbs-up are greatly appreciated, and we’ll make sure to pass along your kind words to them.

Illinois
2 reviews
0 helpful votes
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Incredible efficiency
August 12, 2024

Trey contacted me very quickly, answered all my questions, gave me several fare options and suggestions. I've been using Skylux for years (except for the COVID pause) and will continue to do so!

Date of experience: August 2, 2024
Herman B. SKYLUX Travel Rep
9 months ago

Many thanks for being our customer and taking your time to leave us a positive feedback! Your satisfaction is our goal and we are so happy we've been able to achieve it!

Arizona
1 review
0 helpful votes
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AWESOME SERVICE
June 28, 2024
Updated review

We had to change our plans from last year due to illness and Ore was so helpful in getting all the information we needed to cancel our plans. We are now ready to travel again and once more Ore has come through.

Date of experience: June 18, 2024
Herman B. SKYLUX Travel Rep
10 months ago

We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon. Best Wishes.


Very Satusfied
June 28, 2023
Previous review

Ore was my agent and was so helpful in finding me flights for our trip to Thailand. Changed dates around to find the best deals.

Date of experience: June 28, 2023
California
1 review
0 helpful votes
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Always Great Service and Pricing
September 1, 2024
Updated review

We have worked with Axel at Skylux Travel for a number of years. He always provides excellent service and never fails to meet our needs. Strongly recommend Axel and Skylux Travel.

Date of experience: August 22, 2024
Herman B. SKYLUX Travel Rep
8 months ago

We are glad to hear that your experience with us was great! Thank you very much for being our loyal Customer!


Excellent service and good pricing
February 25, 2022
Previous review

I have used Skylux Travel on a number of occasions. Our agent, Alex, is very responsive and addresses our concerns quickly.
Excellent service and pricing.

Date of experience: February 25, 2022
California
1 review
0 helpful votes
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Excellent experience!
July 25, 2024

Enrique worked hard to deliver the flights that best suited our international travel plans. He listened to our requests offered suggestions and found an ideal travel plan

Date of experience: July 15, 2024
Herman B. SKYLUX Travel Rep
10 months ago

We are so proud of our agents seeing such an amazing review! Thanks for your time and consideration in recommending one of our best agents to other customers!

North Carolina
1 review
0 helpful votes
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Great experience
June 29, 2024

Remember the days when you could call your travel agent and book a trip? You still can with SkyLux! I don't mine booking my own flights for domestic travel, but International gets confusing and stressful. SKYLUX can help and they can save you money!

Date of experience: June 19, 2024
Herman B. SKYLUX Travel Rep
10 months ago

Thank you very much for sharing your great experience with us! We highly appreciate your time and cooperation!

California
1 review
0 helpful votes
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Highly Reccimmend
June 14, 2024

This is my second time using Skylux and have been very happy both times. I prefer to fly business or first class and the prices are crazy. I just booked 2 tickets 3 weeks out for a European vacation in the middle of summer with several stops and saved several thousand dollars. Nolan was a great help.

Date of experience: June 4, 2024
Herman B. SKYLUX Travel Rep
11 months ago

We are glad Nolan has helped you with your trip and the services provided are appreciated.

Michigan
1 review
0 helpful votes
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Stacy J is the best - her service is outstanding and she always gives multiple options and goes above and beyond to find the best deal.

Date of experience: August 12, 2024
Herman B. SKYLUX Travel Rep
9 months ago

Dear Customer, We’re so pleased to receive your positive feedback. It’s fantastic to know that our agent made a difference in your travel experience. We’re excited about the opportunity to assist you again.

Texas
1 review
0 helpful votes
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I love SKYLUX Travel
July 20, 2024

This is my second time experiencing SKYLUX Travel, and working with my travel consultant Martin N. The first time was great, it felt like the experience was too good to be true, I was nervous, however my fears were laid to rest once my I was able to confirm my bookings.

This time around Martin was just as great as the first time. He was able to locate a great deal. I mentioned to him about a future trip and where we might want to visit and he gave me some great suggestions, SKYLUX Travel is great, thank you.

Date of experience: July 10, 2024
Herman B. SKYLUX Travel Rep
10 months ago

Dear Customer, Thank you for sharing your positive feedback with us. We are grateful for the opportunity to assist you with your travel needs, and we look forward to continuing to provide excellent service in the future.

California
2 reviews
0 helpful votes
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Great Service!
September 21, 2024
Updated review

Mahesh has a great attitude and patience! Could assure Mahesh to be the best suited for the job. Wish him all the success

Date of experience: September 11, 2024
Herman B. SKYLUX Travel Rep
8 months ago

Thank you, for the amazing review! We put in the work to keep you and all of our clients happy. We hope to see you again!


Easy
September 7, 2021
Previous review

Excellent website! Easy to navigate. Price was exactly as quoted with lots of extra service offers! Would advise any one to try this company

Date of experience: September 6, 2021
Canada
1 review
2 helpful votes
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Customer service and resolution is horrible. Have had to call many times for mistakes, took ages to get answers from agents. Had a flight credit and it was applied to much lower fare. In addition, was given coach for one leg of the flight. Agent ignored our last request for a proper resolution. Will never use this company again.

Date of experience: May 24, 2024
Herman B. SKYLUX Travel Rep
11 months ago

Dear GCCI A,
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID:309799
Please email this ID at feedback@skyluxtravel.com
With your booking confirmation number, and we will get in touch with you.

New York
2 reviews
0 helpful votes
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Top Tier Service
August 20, 2024

My agent Fletcher was very knowledgeable and patient. He worked at getting me the best deal and he was able to answer all my questions.

Date of experience: August 10, 2024
Herman B. SKYLUX Travel Rep
9 months ago

Thank you for your feedback! We’re thrilled to hear that Fletcher was knowledgeable and patient, and that he was able to secure the best deal for you while answering all your questions.

Illinois
1 review
0 helpful votes
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Great Booking!
July 19, 2024

Special thanks to Jamic C, my travel consultant for getting me a really great business class deal on my trip to Europe in the Fall. He was easy to work with, attentive to ma concerns and professional! I'm looking forward to a great travel experience and if all goes well, I will be making my future travel arrangements with SKYLUX Travel!

Date of experience: July 9, 2024
Herman B. SKYLUX Travel Rep
10 months ago

Thank you so much for your fantastic review! We're thrilled to hear that Jamic provided you with a great business class deal for your upcoming trip to Europe.

Oregon
1 review
0 helpful votes
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GOING TO ITALY
June 23, 2024

As a frequent flyer and part of the Million Miler club on a couple different carriers I had never used a travel agent, in 25 years. With the cost of tickets I utilized SkyLux as they were recommended by a friend. I had them price out two separate trips. The first was competitive with a ticket I had on hold on an airline I frequently fly to Asia. The cost difference was not significant enough for me to fly on an airline that I couldn't accrue miles/status on. The second ticket, was 50% less than I could find through my standard channels. Maverick, was very patient with me as I'm a bit of a princess when it comes to traveling, especially with my wife. That said, the experience, so far, has been seamless. And it's taken care of. Thank you Maverick.

Date of experience: June 13, 2024
Herman B. SKYLUX Travel Rep
11 months ago

Thank you for the great review! Safe travels.

California
1 review
0 helpful votes
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Nice expierience
July 15, 2024

Smooth and stress free. On the negative side all the email specials that were emailed to me were for business advertised from price a lot cheaper then I booked for.

Date of experience: July 5, 2024
Herman B. SKYLUX Travel Rep
10 months ago

Many thanks for 5-star rating.We will take everything into consideration to improve our offering!

Texas
1 review
0 helpful votes
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I loved working with my concierge, she was fast, she understood my requirements and gave me relevant options that made it easy to take decisions. Once I gave the ok, she managed all the hotel bookings for my trip! I felt like I got the best deals and great locations, I'm so glad I tried SkyLux!

Date of experience: June 10, 2024
Herman B. SKYLUX Travel Rep
11 months ago

Dear Customer, Thank you for sharing your exceptional experience with us! We're thrilled to hear about your satisfaction.

California
1 review
0 helpful votes
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QATAR to Namibia
July 19, 2024

Agent spent more than an hour checking various options and sending them to me via email so that I could see them in print. I believe that my itinery meets my needs at a reasonable price.

Date of experience: July 9, 2024
Herman B. SKYLUX Travel Rep
10 months ago

We are glad to hear about your satisfaction with the agent's assistance! Thank you very much for booking with us!

Michigan
2 reviews
0 helpful votes
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Fergus found perfect booking details for me after some research and could correspond well by phone and finally confirm my flights to Australia
Fergus was patient, polite and professional. Karl -Rainer Hermann

Date of experience: May 17, 2024
Herman B. SKYLUX Travel Rep
12 months ago

Many many thanks for sharing your satisfaction with our services! We are so pleased to hear your kind words!

New York
1 review
1 helpful vote
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Business class to Europe
July 25, 2024

Booked through Sébastien was very knowledgeable and accommodating, only problem is seating assignments Sébastien state would email me seating chart which I have not received, I went on British air for seating and there was a up charge so I called Sébastien back left message, called twice after and was hung up on, called skylux direct line spoke with another agent who said sebestien will call back in 30 mins still haven't heard from him yet, will give full review at end I'm hoping to give a 5 star

Date of experience: July 15, 2024
Herman B. SKYLUX Travel Rep
10 months ago

Dear Joseph, As you have left us a 3 star rating, we have assigned you a special ID: 321349 and one of our representatives will be in touch with you shortly.

California
1 review
0 helpful votes
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Delighted with your service
July 7, 2024

Alister was professional, knowledgeable and extremely helpful.
Hopefully, our journey proceeds without any glitches and when it does, will highly recommend your services to friends and relatives.

Date of experience: June 27, 2024
Herman B. SKYLUX Travel Rep
10 months ago

Thank you so much for your kind words! We're thrilled to hear that you're delighted with our service and that Alister provided such professional, knowledgeable, and helpful assistance.