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SKYLUX Travel

Overview

SKYLUX Travel has a rating of 4.8 stars from 2,558 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and best price. SKYLUX Travel ranks 2nd among Travel Agency sites.

service
284
value
111
shipping
27
returns
45
quality
1,233
This company responds to reviews on average within 1 day
How would you rate SKYLUX Travel?
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Virginia
1 review
0 helpful votes
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Exceptional Service
May 24, 2024

Forbes from skylux travel was very friendly, helpful throughout the ticket purchase process. He helped me by answering questions patiently and going through various options I asked. He could get me the discount as well on the ticket with voucher. Overall, it's a great experience working with skylux travel. I will do it again in future as well. Thanks.

Date of experience: May 14, 2024
Herman B. SKYLUX Travel Rep
11 months ago

Dear Customer, Thank you for sharing your positive experience. We're glad to hear that you had an easy time booking your ticket.

Pennsylvania
1 review
0 helpful votes
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Working with Hazel
April 26, 2024

Hazel was extremely easy to work with as we navigated a pretty complex multi city travel plan. She gave us options, her English is near perfect and quickly understood what we were trying to accomplish

Date of experience: April 16, 2024
Herman B. SKYLUX Travel Rep
over a year old

We take immense pride in our agents and are truly delighted to receive such a exceptional review. Your time and thoughtful recommendation of one of our finest agents to other customers is greatly appreciated!

Colorado
1 review
0 helpful votes
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It is not possible to review the product because I have not yet flown, or dealt with any issues that may still arise regarding my travel.

Date of experience: July 18, 2024
Herman B. SKYLUX Travel Rep
9 months ago

We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

California
1 review
0 helpful votes
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We used to spend hours on the phone with airlines, until a friend told us about Gordon. He was efficient, knowledgeable and offered us a deal we could never have found ourselves. We will never travel without consulting SKYLUX first. What a wonderful travel experience!

Date of experience: May 17, 2024
Herman B. SKYLUX Travel Rep
11 months ago

Amazing review of our services! Thank you very much for taking your time to leave us a 5 star rating review! We appreciate your cooperation with us a lot!

Connecticut
1 review
0 helpful votes
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Atilla is great
September 30, 2024

He is very thorough and works hard to make it easy and fun...also good value.

Date of experience: September 20, 2024
Herman B. SKYLUX Travel Rep
7 months ago

Our agents are doing their best to satisfy the customer and we appreciate them a lot! Thank you very much for cooperating with us!

Canada
1 review
0 helpful votes
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Hamad is the best agent to deal with!
August 10, 2024

Easy, professional, quick and efficient. From the moment we started the bookings to the completion it was completely smooth and well done.

Date of experience: July 31, 2024
Herman B. SKYLUX Travel Rep
9 months ago

We are so grateful for your kind words.Please do not hesitate to contact us in the future if you will need assistance!

California
1 review
0 helpful votes
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Great service
August 10, 2024

I was informed of my choice of flights and asked my availability so the agent can best fit my needs.

Date of experience: July 31, 2024
Herman B. SKYLUX Travel Rep
9 months ago

We love hearing from you! Thank you for leaving feedback for us!

Arizona
1 review
0 helpful votes
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Flem was recommended by my sister. I emailed him yesterday and got response right away. We confirmed everything today and was fully satisfied with the service. I recommend him to my classmate and she also booked her flight thru him.

Date of experience: May 26, 2024
Herman B. SKYLUX Travel Rep
11 months ago

Thank you for sharing your experience! We're delighted to hear that Flem provided you with prompt and satisfactory service for your trip to the Philippines.

Massachusetts
1 review
0 helpful votes
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Excellent service
May 23, 2024

So glad I used Skylux Travel. Jerry was very well prepared to meet all of my requirements and to do it within hours. He provided great information; made sure my needs were met; assured my seat selection and mobility issues were included; made suggestions that made sense and lowered the price of my ticket.

Date of experience: May 13, 2024
Herman B. SKYLUX Travel Rep
12 months ago

We're thrilled to hear about your positive experience with Jerry. We aim to exceed expectations and are delighted we could assist with your travel needs.

Florida
4 reviews
0 helpful votes
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He was knowledgeable and very patient with me. Extremely helpful and I would recommend him to anyone. Skylux has not only saved me and my husband from overspending and found us great flights. The free concierge service found us great places to stay and took care of all of our other travel needs,

Date of experience: May 15, 2024
Herman B. SKYLUX Travel Rep
11 months ago

Amazing review of our services! Thank you very much for taking your time to leave us a 5 star rating review! We appreciate your cooperation with us a lot!

Japan
1 review
0 helpful votes
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Always available when needed
May 31, 2024

I was on a trip and needed to reschedule my flight home. I emailed my agent and she responded quickly and was able to handle everything. The knowledge I know I have help at my fingertips is worth so much to mr

Date of experience: May 21, 2024
Herman B. SKYLUX Travel Rep
11 months ago

Dear Customer, We appreciate your kind words regarding the service provided by our agent. Thank you for choosing us for your travel needs, and we look forward to the opportunity to serve you again.

California
1 review
0 helpful votes
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Excellent service
August 27, 2024

Sullivan was extremely helpful. He did his very best to get me the best rate on my search for a multi city trip

Date of experience: August 17, 2024
Herman B. SKYLUX Travel Rep
8 months ago

We take immense pride in our agents and are truly delighted to receive such a exceptional review. Your time and thoughtful recommendation of one of our finest agents to other customers is greatly appreciated!

North Carolina
1 review
0 helpful votes
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Great service
August 28, 2024

Great service - my agent went at length to find flights from alternate locations to help me reduce the cost

Date of experience: August 18, 2024
Herman B. SKYLUX Travel Rep
8 months ago

Thanks so much for sharing your experience with us. We hope to see you again soon.

California
1 review
0 helpful votes
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Rudolph is amazing and helpful!
May 17, 2024

Rudolph is amazing and very helpful. He has taken a lot of his time to help us with some flights that Delta airlines mixed up and he is very friendly and cares a great deal about his customer service and you can see that because he is so helpful and so friendly, I will definitely book more travel through Rudolph in the future

Date of experience: May 7, 2024
Herman B. SKYLUX Travel Rep
12 months ago

Thank you for the great review! Safe travels.

Washington
1 review
0 helpful votes
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Worry free travel
May 11, 2024

Skylux always comes through. They listen to your needs and preferences. They are knowledgeable about weather conditions during the time you are traveling and can book the best route. My guy is Reiner. Ask for him.

Date of experience: May 1, 2024
Herman B. SKYLUX Travel Rep
12 months ago

We take immense pride in our agents and are truly delighted to receive such a exceptional review. Your time and thoughtful recommendation of one of our finest agents to other customers is greatly appreciated!

California
4 reviews
0 helpful votes
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Excellent customer service
June 28, 2024

It was a very pleasant experience booking with Sk ylux travel. I could not ask for a more polite, resourceful, and helpful agent as Colin. All possible options were given to me. I

Date of experience: June 18, 2024
Herman B. SKYLUX Travel Rep
10 months ago

We are so grateful for your kind words. Thanks for sharing your review with us and the community!

Georgia
1 review
9 helpful votes
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Bad service. Nightmare dealing with agents
June 15, 2022

This website is almost a scam. The tickets are t even cheaper than what airlines offer. God forbid if you were to make changes to your dates you will never get hold of any agent. There is no supervisor or manager. I have lost so much money in dealing with a simple exchange.

Date of experience: June 15, 2022
Herman B. SKYLUX Travel Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 168423
Please email this ID at feedback@skyluxtravel.com

with your booking confirmation number, and we will get in touch with you

Thank you in advance.

California
1 review
1 helpful vote
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Consistent quality services
June 4, 2021

Ronnie Williams has become my go-to person for all our travel flight bookings. Over the years I recommended friends to him, the feedbacks are positive too. I particularly appreciate his thoroughness. He's been consistently responsive, patient, and helpful. In some cases he saved us significant amount of money, in other cased he at least matched the best deal out there, with quality service as an undeniable benefit.
I highly recommend Ronnie to anyone who likes the combination of quality service and good price.

Date of experience: June 3, 2021
Pennsylvania
3 reviews
6 helpful votes
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After signing up for a newsletter, I regularly receive emails announcing deals. The prices are completely fake. Like they pulled them out of a hat. There is no way any company can offer a business class ticket to Europe from anywhere in the U.S. for under $4,000. But they promise ridiculous prices like $1,800 to Germany, etc. And the one time I spoke with someone they could get close to about $3,000 BUT on the return, it was like a 24 hour journey. So they somehow find some obscure routes where you have to connect for hours in an airport, and in some cases, going through Istanbul (going far further east for most destinations in Europe.)

In an extreme example (see screen capture) to Milan there are 2 stops, for a total of 30+ hours in either direction! Sure, $2,600 sounds great. But completely unrealistic.

Date of experience: August 16, 2022
Herman B. SKYLUX Travel Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 182779
Please email this ID at feedback@skyluxtravel.com

with your booking confirmation number, and we will get in touch with you

Thank you in advance.

Washington
1 review
0 helpful votes
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Good Outcome
June 23, 2024

The gentleman I worked with was helpful and patient. When there was a problem, he would call me back. He persisted in getting my reservation completed.

Date of experience: June 13, 2024
Herman B. SKYLUX Travel Rep
10 months ago

Dear Customer, Thank you for sharing your positive feedback with us. We are grateful for the opportunity to assist you with your travel needs, and we look forward to continuing to provide excellent service in the future.