Overview
SKYLUX Travel has a rating of 4.8 stars from 2,552 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and great job. SKYLUX Travel ranks 2nd among Travel Agency sites.
For planning extended international trips and not wanting to be "stuck in the back of the bus," Skylux has been a good partner in putting extended tripos together. And, equally important, when a trip didn't happen due to health reasons (and COVID) they were helpful in securing refunds.
Kai has been excellent and responsive. He replied to all my questions, and was
Very courteous.
Dear Customer, Thank you for sharing your positive feedback with us. We are grateful for the opportunity to assist you with your travel needs, and we look forward to continuing to provide excellent service in the future.
My agent Bradely was very thorough and worked on getting me the best tickets within my budget. He was patient and very professional. Very highly recommended...
Thank you for your wonderful feedback! We're thrilled to hear that Bradely provided you with excellent service and went above and beyond to find you the best tickets within your budget.
I have been trying to determine change of flight options for the last 72 hours, but no one is following through; I'm sending emails and texts, but nothing. I told them I have limited phone service as I am in India, but it is absolutely impossible to reach anyone. My company will not use this service, and I am angry at myself for trusting in this business. I feel as though they took my money and now have conveniently left me to dry.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 196855
Please email this ID at feedback@skyluxtravel.com
With your booking confirmation number, and we will get in touch with you
Thank you in advance.
Responsible, professional, available
And super efficient! He delivered! Saved time and offered the best pricing on Business Class seats to Europe! Why would anyone not use SkyLux?
We are so proud of our agents seeing such an amazing review! Thanks for your time and consideration in recommending one of our best agents to other customers!
It was very easy, smooth, polite conversation. The agent was trying to help in any situation. Very good communication with the agent
Thank you for your feedback! We’re delighted to hear that you found the process easy and smooth, and that the agent provided polite and helpful communication throughout.
Beckum listened from the start, we were patient and finally got the dates we were looking for in Business class, he sent several options and constantly followed up. This is top service, he even stayed on the phone with me while I input my additional information & payment. I would highly recommend them.
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!
Wilfred has been helping me for two years and is always professional and courteous.
He hustles to get the best options available to suit my travel needs.
Portal/payment site id very user friendly too!
Thanks you
Thank you for your kind words! We're thrilled to hear about your positive experience with Wilfred.
My associate worked with me for weeks. Each time my itinerary changed, Eve D. Was quickly able to come up with alternate plans. This is especially helpful with travel to multiple countries on different airliems.
Thank you, for the amazing review! We put in the work to keep you and all of our clients happy. We hope to see you again.
Vegas was awesome. He was determined and insistent to provide excellent customer services. I am sure I could book the ticket myself, but it was great to have a REAL human to do this for you, instead of going through a travel website.
We take immense pride in our agents and are truly delighted to receive such a exceptional review. Your time and thoughtful recommendation of one of our finest agents to other customers is greatly appreciated!
I maybe saved a 100 $ booking with them but I ended up paying more. The Skiplagged me and we could not get the bags also they don't book directly they books with miles so you can not make changes directly. When the payment come up you are forced to tip or you cannot advance your payment. Just but a real ticket. This was a nightmare
Dear Customer,
Thank you for contacting us. We are sorry to hear that you had a bad experience.
It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID:244509
Please email this ID to feedback@skyluxtravel.com With your booking confirmation number, and we will get in touch with you
Looking forward to hearing from you
Thank you
Overal very pleased with the service, especially Alex who was very professional and patient through the entire process of getting us the proper flight we were looking for.
Many thanks for being our customer and taking your time to leave us a positive feedback! Your satisfaction is our goal and we are so happy we've been able to achieve it!
Nice experience. He called every time there was a price reduction
Dear Customer, Thank you so much for your kind words! We're thrilled to hear about your positive experience with our travel agency.
I dealt with Olby P. & booked the tickets yesterday. This is how far I am in the process. I am hoping having a pleasant experience throughout.
Dear Customer, Thank you for sharing your positive experience with us! We appreciate your feedback on our service. We appreciate you for choosing us, and we look forward to serving you again.
Sage was able to navigate a complex flight plan with professionalism and ease. Really helped to secure the best rate and shortest flight duration for our family. Thanks Sage!
Thank you for letting us know how you think we are doing. We're delighted that customers like you are having a great experience.
Cooper was an exceptionally friendly agent. He was very prompt and understood our needs.
Dear Customer, We’re so pleased to receive your positive feedback. It’s fantastic to know that our agent made a difference in your travel experience. We’re excited about the opportunity to assist you again.
This was our second time working with Bart and he is always amazing at finding just the right itineraries for us. Every request or change that we inquired about was responded to or changed almost immediately! Will absolutely keep coming back for future travel!
We are so glad for your satisfaction with our agent's services! Bart is awesome, indeed! Thank you so very much for being our return customer! We appreciate your loyalty a lot!
He really tried to listen our needs.
He is really kind agent!
We are so grateful for your kind words. Thanks for sharing your review with us and the community!
We were pleased with the support and service provided by Ringo throughout the process. We were slightly disappointed that we were not able to save much money for our trip, as we were able to get the same price directly from the airlines. However, Ringo made the process more personal and efficient than dealing with the airline itself.
Dear Customer, Thank you for sharing your exceptional experience with us! We're thrilled to hear about your satisfaction.
Excellent service and easy to deal with at a better price
Dear Customer, Thank you for sharing your positive experience. We're glad to hear that you had an easy time booking your ticket.
At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.
To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.
Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 for the Best Luxury Airline Ticket Agency in the USA and the World Travel Awards 2024 as North America’s Leading Travel Agency. These awards confirm that with SkyLux Travel, you can trust you're working with a legitimate, reliable agency that prioritizes your travel experience and ensures you won’t get scammed.
Beyond discounted flights, SkyLux Travel offers a full suite of concierge services, including private chauffeurs, airport transfers, car rentals, and the ability to book luxury hotels and villas. By leveraging our wholesale contracts, we ensure our clients save both time and money while experiencing the height of convenience and comfort.
We value the reviews our customers leave about SkyLux Travel, as they help us improve our service. Our customers consistently share positive feedback about our competitive pricing, exceptional service, and reliability. If you’re still wondering whether SkyLux Travel is a scam, check out reviews from verified customers at reviews.skyluxtravel.com for genuine feedback on our services.
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- Wilmington, DE, United States
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Business History
2015 - 2016: earned BBB accreditation with an A+ rating, became an ARC-accredited, and grew to 100 agents, doubling the client base to 64,870 by 2016.
2017 - 2019: grew client base to over 186,000 and became a member of ASTA.
2020 - 2021: adapted to the pandemic by focusing on customer service, growing the team to 140 agents, and serving 166,279 clients.
2022 - 2023: served over 535,000 clients, expanded the team to 400 agents, and received multiple industry awards, including Best Luxury Airline Ticket Agency in the USA and North America's Leading Travel Agency in 2023.
2024: served 1.5 million+ customers, with 400+ agents and partnerships with 70+ airlines, continuing to offer accessible luxury travel.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your continued support as a repeat customer! We're thrilled to have been your partner in planning extended international trips.