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SKYLUX TravelReviews 2,779

4.8

From the business

SkyLux Travel® offers discounted business class flight tickets for 50-70% off the average market rate. Trusted by thousands of travelers worldwide, 15+ years of industry experience, and prestigious accreditations such as ARC, ASTA, and an A+ rating from BBB, SkyLux Travel has built a reputation as a legitimate travel service.

At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.

To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.

Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 for the Best Luxury Airline Ticket Agency in the USA and the World Travel Awards 2024 as North America’s Leading Travel Agency. These awards confirm that with SkyLux Travel, you can trust you're working with a legitimate, reliable agency that prioritizes your travel experience and ensures you won’t get scammed.

Beyond discounted flights, SkyLux Travel offers a full suite of concierge services, including private chauffeurs, airport transfers, car rentals, and the ability to book luxury hotels and villas. By leveraging our wholesale contracts, we ensure our clients save both time and money while experiencing the height of convenience and comfort.

We value the reviews our customers leave about SkyLux Travel, as they help us improve our service. Our customers consistently share positive feedback about our competitive pricing, exceptional service, and reliability. If you’re still wondering whether SkyLux Travel is a scam, check out reviews from verified customers at reviews.skyluxtravel.com for genuine feedback on our services.


skyluxtravel.com
Wilmington, DE, United States
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SKYLUX Travel Reviews Summary

SKYLUX Travel has a rating of 4.8 stars from 2,779 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and great job. SKYLUX Travel ranks 2nd among Travel Agency sites.

service
287
shipping
27
quality
1,240
This company responds to reviews on average within 0 days
New Jersey
1 review
0 helpful votes
Follow Danielle V.
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This was the easiest process EVER. With one call, my travel agent found EVERYTHING I requested and more! AND, the price was well below all the other quotes I received!

Date of experience: March 21, 2019
Florida
2 reviews
0 helpful votes
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I was able to purchase a business ticket at great price! Keanu was wonderful! He was patient and understanding, most importantly competent at finding the best itinerary within my budget! Well done!

Date of experience: March 6, 2019
AE
1 review
4 helpful votes
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Very disappointed
February 15, 2019

I am very disappointed with lack of information provided during booking. The agent did his best to give us a lower price and ended up booking our multiple destination trips separately (without letting us know) where we had to pick up our luggage at multiple destinations. In addition, they booked a lower class ticket to make the price attractive and when I came to change my booking, I was stuck with a reservation that was extremely inconvenient where I have an 8 hour layover after a 16 hour flight. I even offered to pay more to reduce my layover time but I was told I dont have any other options and I have to take that flight due to the class of my ticket. I am surprised none of that was disclosed during the booking time. Every traveler has a need, some people are looking the cheapest price and some travelers need the flexibility. Overall, this has been a very bad experience. This was my first and last experience and I highly recommend any traveler to go over all the booking details before purchasing the ticket through SkyLux. Some airports have different rules than others and it is very important to have access to all the restrictions and rules prior to traveling.

Date of experience: February 15, 2019
Herman B. — SKYLUX Travel Rep
over a year old

Thank you for your feedback.
We are sorry for any created inconvenience and are constantly working on improving our services. Your complaint has been forwarded to the agent and his supervisor for review. Should you need any assistance with an active booking, please do not hesitate to get in touch with us.

Sincerely,
Skylux Team

New York
4 reviews
1 helpful vote
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Excellent service
February 15, 2019

The agent was very understanding of my needs, booked my ticket accordingly. Timely and expert service

Date of experience: February 13, 2019
New York
1 review
1 helpful vote
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Nolan was great, very patient and walked me through each steps from finding the flight, booking and making the purchase. The fare was a great deal but his service was outstanding.

Date of experience: February 5, 2019
California
1 review
3 helpful votes
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Ranger returns emails promptly, delivers the information within a day, and finds great deals for us. If we need to adjust to allow for a stay-over city, he makes it happen. The prices for Business class are always lower than what we can find.

Date of experience: February 3, 2019
California
1 review
1 helpful vote
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Great Service
January 25, 2019

My agent, Matteo, was professional and efficient. He asked appropriate questions to find out what I was looking for and got me several flight options including the one I ultimately chose.

This was my first time using SkyLux and will definitely consider using them again.

Date of experience: January 25, 2019
Georgia
2 reviews
0 helpful votes
Follow Melinda W.
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Jackson Wright has worked with me on several trips and has always provided wonderful customer service. He finds alternate routes when requested and helps me creatively find solutions for our travel needs. The prices we receive from Skylux are great values.

Date of experience: January 14, 2019
Minnesota
1 review
0 helpful votes
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Anthony did a great job--really easy to work with. Great prices. I've traveled on multiple international flights purchased through SkyLux. All went without a hitch.

Date of experience: January 12, 2019
California
3 reviews
0 helpful votes
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Matteo Hinman of SkyLuxTravel, not only exceeded our price expectations, he was patient and delightful to work with throughout our numerous phone calls. We were, initially, not certain of our dates and Matteo remained helpful, caring and professional throughout.
He also immediately understood what we wanted.

Date of experience: January 4, 2019
California
2 reviews
0 helpful votes
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Excellent Service
October 23, 2018

I bought business class tickets from SFO to India via Skylux. Olby, who assisted me, was prompt, professional and very helpful in getting me a good price on the travel. Every aspect of the service, from the detailed explanations to the final ticket confirmation, was excellent. Highly recommended.

Date of experience: October 23, 2018
Oregon
2 reviews
0 helpful votes
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Glen booked a very complicated itinerary with professionalism and courtesy, accomodating specific needs and providing us with tremendous value.

Date of experience: September 29, 2018
Florida
1 review
0 helpful votes
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Alister was so patient with us and spent a bunch of time trying to find just the right business class tickets. With his direct number I could reach him any time and I felt bad one morning waking him to ask a question.
Thank you Alister!

Date of experience: September 27, 2018
Florida
3 reviews
3 helpful votes
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I have now used SkyLux Travel for several trips; India; South Africa and now Amsterdam. They have consistently obtained the lowest price fares for me compared to their competitors and in addition I can pay for part of my fare with American Express Miles. I would Highly recommend them.

Date of experience: September 22, 2018
California
1 review
0 helpful votes
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Thank you so much for the help with travel! You made it very easy, sent us lots of options thank you for all of your help! We will be using you in the future and will refer others. Thank you

Date of experience: September 11, 2018
Illinois
1 review
4 helpful votes
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We were trying to find cheaper business class options for the flight to Shanghai. I contacted Skylux travel, the agent sent me a couple different options which were $50-150 cheaper than what is provided on the airline website. I politely declined the offer, because it was cheaper for us to book through the credit card concierge (plus the higher trip protection etc) I asked them to remove me from their mailing list 4 times. Not only they still send me the follow-up emails every day, but now I get tons of emails AND PHONE CALLS from other random travel agencies (who I've never signed up for or give any of my information) about this trip every day! I honestly don't even know what to do now, sometimes I receive multiple phone calls from random numbers and then a follow-up emails from them, it is getting very annoying

Date of experience: August 31, 2018
Herman B. — SKYLUX Travel Rep
over a year old

Our apologies for any inconvenience. Please send us and e-mail at feedback@skyluxtravel.com with the contact details you would like removed from the data base, and we'll make sure you do not receive any more unsolicited calls or correspondence from us. Thank you.

California
1 review
0 helpful votes
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Fantatsic Results
August 14, 2018

I have used Skylux now 4 times each time Marvin has been my agent, the last 2 times Marvin saved me thousands on the exact same trip I tried to do online myself. I now can do more once I arrive in Europe - thanks to Marvin and the savings he found.

Thank You Marvin and the Skylux Team.

Date of experience: August 13, 2018
California
1 review
0 helpful votes
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Excellent
July 26, 2018

We booked Airline tickets for two persons from Los Angeles to London round trip for business class. Also needed connecting flight information from London to Vienna.
They were informative, helpful, prompt and accurate. They also emailed our E-Ticket promptly..

Date of experience: July 25, 2018
New York
1 review
0 helpful votes
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Excellent Service
June 28, 2018

I have booked with Skylux once before. Both times Ian was very prompt and found good flights at reasonable prices. I would definitely use Skylux again.

Date of experience: June 28, 2018
Florida
3 reviews
0 helpful votes
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I have booked twice through SkyLux. On both occasions, they were able to find better flights at a better price than I could through any search engine or through the airline. Great service.

Date of experience: June 7, 2018