Overview
SKYLUX Travel has a rating of 4.8 stars from 2,732 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and best price. SKYLUX Travel ranks 4th among Travel Agency sites.
Enzo Russo is great. He is always able to find great deals on my preferred airlines, on the dates I need. He is also very responsive and professional.
All was like clockwork my rep was the best and thought these guys were just another bul s*#T company Nobody beat them!
I always ask for Victor Ross when booking my international business travel through SKYLUX. Fast, knowledgeable, efficient, and friendly. I have frequently recommended SKYLUX to my friends who travel international a lot.
They give the best flight for you. The agent replies immediately and very accommodating. Thank you so much.
Thank you for your excellent feedback!
Ben help me with my booking to Asia and he tried so many ways to get me the flights that fits my need. My wife and I are very happy with the flights that he picked for us. Thank you so much Ben.
Thanks for sharing your satisfaction towards our agent. He is looking forward to assist you when you will require his help.
This is my third purchasing of business tickets. Every time I received an excellent service. This time it was Ianthe who took care of my needs and she was excellent.
Many thanks for a wonderful review of our services! We appreciate a lot your loyalty and cooperation with us!
Sunshine K spent a lot of time to get the desired travel itinerary and within the price range. She was very patient and was great up to this point. Based on the ticket purchasing experience, I would highly recommend her. Hope the travel will go as described and without a hitch.
We were excited to use this company to facilitate our travels to Europe. However, we ended up wasting an enormous amount of money and time to book our flights through agent Olaff White. Months later, when I requested that the agent, Olaff White assigns our seats he tells me that most of the flights are not business class. Why would a family of four spend over $24,000 on tickets to Europe if they were not on first class. This detrimental reliance on the misrepresentations of Olaff White are immensely troubling. BEWARE if you are booking through SKYLUX and agent Olaff White. It is cheaper and faster to book your business class tickets yourself.
I WOULD STAY FAR AWAY FROM USING THIS COMPANY!
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 239979
Please email this ID at feedback@skyluxtravel.com
With your booking confirmation number, and we will get in touch with you.
Thank you in advance.
I have been utilizing the travel service of Skylux Travel for several years and would recommend it to all. They consistently provide quick efficient service and make the experience very pleasant.
I ordered business class tickets. We came to an agreement on the price they confirmed it. They charged my credit card. When it came to issue the tickets, they wanted to raise the fee. The thieves
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 287907
Please email this ID at feedback@skyluxtravel.com
With your booking confirmation number, and we will get in touch with you.
Thank you in advance.
Thank you so much for the help with travel! You made it very easy, sent us lots of options thank you for all of your help! We will be using you in the future and will refer others. Thank you
Had a very professional agent Terrence! Another Great Experience with a very patient and diligent agent for a second time booking for my trip this Year. Thank You Terrence for doing a wonderful job.
Hugo was a knowledgeable and well informed agent. He was very patient and supportive who guided us and assisted us throughout our business.
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.
Teo listened to our travel needs/requests and acted quickly and efficiently to meet them. Alternatives were offered, which were excellent and questions were answered promptly and clearly.
Thank you for sharing your positive experience with Teo! We're thrilled to hear that he attentively addressed your travel needs, responded promptly to your requests, and provided excellent alternatives. At ASAP Tickets, we strive to deliver efficient and customer-focused service.
Mr Brown is very professional travel agent.
He always responded on my emails even his shift was over.
I definitely book my next ticket though Mr Brown.
Thanks
Danuta Kazmierczak.
Thank you so much pani Kazmierczak! We really appreciate your positive feedback!
Thalia is the best in the industry. Period! She is always helpful, attentive to details and always quick to respond to either emails and returns calls on time with best prices.
Dear EVELYNE M., We are really glad to hear that Thalia provided an excellent service.Thank you for choosing us for your travel needs, and we look forward to serving you again in the future.
Noah was very helpful, always available, and very efficient. I highly recommend them to you.
He got very good prices, and his recommendations were very good.
Corvo was awesome. He was very helpful and listened to what we were wanting and he gave very helpful choices. He was a pleasure to work with and would highly recommend him to anyone.
Dear Mary, we appreciate your fantastic review, your kind words motivate us to continually improve.
This company saved us over $1,600 on a first class ticket. We got a first class ticket on Virgin for cheaper than a business class on British airlines. We are super happy. Thank you
On behalf of all of us I would like to thank you for sharing this great review about our company! We are thrilled that you enjoyed your experience.
We booked travel to London,Paris,Dublin and Amsterdam with Roxette with Skybox.
The customer service and attention to every detail was delightful!
Dear Customer, Thank you for sharing your exceptional experience with us! We're thrilled to hear about your satisfaction.
The agent was very good and explained all the options and answered all the questions
We had. He gave us instructions on messages that we would be receiving,
Thank you so much for the great review! We wish you safe travels.
At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.
To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.
Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 for the Best Luxury Airline Ticket Agency in the USA and the World Travel Awards 2024 as North America’s Leading Travel Agency. These awards confirm that with SkyLux Travel, you can trust you're working with a legitimate, reliable agency that prioritizes your travel experience and ensures you won’t get scammed.
Beyond discounted flights, SkyLux Travel offers a full suite of concierge services, including private chauffeurs, airport transfers, car rentals, and the ability to book luxury hotels and villas. By leveraging our wholesale contracts, we ensure our clients save both time and money while experiencing the height of convenience and comfort.
We value the reviews our customers leave about SkyLux Travel, as they help us improve our service. Our customers consistently share positive feedback about our competitive pricing, exceptional service, and reliability. If you’re still wondering whether SkyLux Travel is a scam, check out reviews from verified customers at reviews.skyluxtravel.com for genuine feedback on our services.
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- Wilmington, DE, United States
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Business History
2015 - 2016: earned BBB accreditation with an A+ rating, became an ARC-accredited, and grew to 100 agents, doubling the client base to 64,870 by 2016.
2017 - 2019: grew client base to over 186,000 and became a member of ASTA.
2020 - 2021: adapted to the pandemic by focusing on customer service, growing the team to 140 agents, and serving 166,279 clients.
2022 - 2023: served over 535,000 clients, expanded the team to 400 agents, and received multiple industry awards, including Best Luxury Airline Ticket Agency in the USA and North America's Leading Travel Agency in 2023.
As of Today: served 1.9 million+ customers, with 500+ agents and partnerships with 70+ airlines, continuing to offer accessible luxury travel.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're really grateful and appreciate you taking the time to share your rating with us!