Skullcandy

I've been wearing earbuds while I work for 18 years. I recently purchased a pair and they were great for a week. Then they woukd not hold a charge and both sides cut out from time to time.
After 9 emails, two long phone calls and a website adventure. I am two weeks in and 66 bucks poorer from using website. DONT USE WEBSITE. Thought after being asked the same questions over and over, when it was suggested to " ask a technician " fir 2 bucks not the 66 I was charged and they take no account of it.
All they do is read the same script over and over both Rhyan B. And his supervisor Andrie N. Say they are sorry but don't offer any help. All this effort for them to finnally sent me an envelope. As they wanted me to spend even more money to sent it to them vis courier

SCREW SKULLCANDY AND THEIR CRAPPY CUSTOMER SERVICE.

One of the most frustrating aspects of my Skullcandy earbuds experience is that one earbud hasn't worked since I bought them. Despite trying various troubleshooting steps, the problem persists. This significantly impacts the listening experience, making the product feel defective right out of the box.

If you're considering Skullcandy earbuds, be cautious about quality control issues. This kind of malfunction should not happen with new devices, especially at this price point.

Product came in dead on arrival. Support was quick but largely unhelpful in solving my issues. Offered warranty which seemed nice but the caveat was that I was expected to pay to ship the product to them in order to get it returned. Considering the headphones were broken and not working before I even opened the box, I find that to be unfair and insensitive. Will be taking my business elsewhere.

I ordered head phones in September and they were delivered to the wrong address. I tried to change the address and they wouldn't and then I tried to contact the currier and change it and they still delivered to the wrong address. Skull candy will not refund me or help retrieve them. I've emailed and called over and over to get the progess and they've done nothing. So I don't have head phones and im out the money. Worst customer service I've ever experienced.

Will never buy again its junk only the left one works i have always been told how good they were but i will never buy again the cheap set from walmart sounds better and will last longer

I am extremely disappointed with Skullcandy's customer service. I placed an order for a pair of headphones and, without any warning or explanation, they canceled my order. I received no notification or email regarding the cancellation, and only found out when I checked the status myself.

When I tried to contact customer support to understand what happened, I was met with unhelpful and indifferent responses. They showed no concern for the inconvenience caused and offered no solutions or alternatives.

This experience has been nothing short of frustrating. It's clear that Skullcandy does not value its customers or their time. I will never be purchasing from them again and would advise others to avoid them at all costs. Horrible service and a complete lack of respect for their customers. 0 out of 5 stars.

They make you pay for shipping to return it.

They give you partial credit for what you paid. They claim the item isn't in stock when it's clearly available on their website...

I was able to resolve my issue over the phone.

Thanks Eugene.

The fact that the problem happened that I specifically emailed them to avoid happening before sending off the defective item.

I ordered a product (Skullcandy dime) that broke down within the warranty period and have been trying to get it replaced for the past one month and just contacting them has been one of the most frustrating experiences.
They have $#*!ty virtually non existent customer support that only sends you generic computer generated replies.
Find a brand with better support and help centers in case something needs to be repaired

I can't even believe how horrible my wireless headphones are. Never buy these, they're a waste of money. They won't keep their charge immediately even though showing the blue light and my laptop says it's connected and 100 percent charged and I can hear the buzzing still. I can't even take a drink or go to the bathroom without it losing sound. I constantly have to turn them on and off, even while working. And the list goes on.

Having recently bought a pair of Skullcandy Sesh ANC ear buds from Heathrow airport I unpacked them to find one of them was defective. On return from my holiday I sent the buds off to their UK warranty dept. No replacement was offered as they were ' no longer available', even though they are still for sale on the Skullcandy website, and they offered me a $50 voucher!. What use a $50 voucher is in the UK I don't know. Trying to contact Skullcandy is a nightmare as they don't have a UK customer service dept. and the only phone numbers I can find are American. If your grievance doesn't tick the right boxes on their website you get nowhere. As far as I am concerned Skullcandy are a bunch of rip-off merchants who now have my ear buds, all-be-it defective ones and the £49-99 I paid for the ear buds.

I'd say something about the product quality but the one product I got was defective out of the box and the only thing I could experience was their $#*!ty customer support.
I'm not disappointed by the quality of customer support but by the absolute lack of it.
They require you to ship the defective product and they don't reimburse the shipping charges.
Following which they have the audacity to ignore you as thoroughly as possible.
Skullcandy has both my product and my money.

I bought ANC Hesh. Two months later they stopped working. I returned them at my expense and received a voucher to replace them, but the model I bought is not in stock and they don't know when it will be back. And they do not have an equivalent model. So I asked for a refund and was told no. I filed a complaint with the government consumer protection agency,

The Indy evos are garbage. Constantly drop the sound, won't charge or say they're charged when they're not. By far the worst earbuds I've had. Extremely frustrating spending hard earned money on crap. Walmart specials are better at this point.,,

I purchased a pair of your Sesh Evo earbuds a few years ago at my local Walmart store. At the time I knew nothing about Skullcandy or their products.I just wanted others to hear my experiences I've had with these earbuds. I purchased these to use while running,I left these earbuds in my pocket and they went through the washer and the dryer,I assumed they were done for but nope,still working fine! Fast forward about a year,I was getting ready to take off for my morning run and dropped one of my Buds in the lake.I went ahead with my run thinking again the Buds were done. About an hour later I returned to the spot that I dropped it into the lake with a large magnet,right away I found the Earbud put it to my ear and it was still working,I laughed out loud! When I need a new set of earbuds I will be buying Skullcandy!

The first pair I bought was good for a few months. Then it wouldn't charge properly. I paid ~$20 to ship it back and had to wait for the new one. The new one was problematic as well. The right earbud's volume would be very low and with noise most of the time. I contacted the company and after providing me with some things to try (mostly updates and didn't work) they told me to ship it back again (paying AGAIN for shipping) so they can send me another one. The customer service was terrible, it's a miracle I talked to them. The worst purchase ever. They need to change their return policy and also make better earbuds.

I purchased headphones from Skullcandy in 2011. I pulled them out to use today (stored in their Skullcandy bag in temperature controlled home) and found that the rubbery-plastic part of the headphones were mysteriously sticky. I went to Skullcandy's website where I discovered that my headphones were no longer under warranty. To me, a lifetime warranty is for my lifetime and I'm not dead yet. I am extremely disappointed with the company after enjoying their product because of the bald faced lie about their warranty.

Holy $#*!! The first 5 seconds of putting these on I realized they were badass as $#*!! I had 5 other friends try them on immediately after I heard my first song and I'm serious, they all looked at me like WTF! THESE ARE BADASS!? The bass is insane! And the clarity feels good,the combo of bass and sound is amazing!

Dime black worked well in the 1st month, later they started not connecting automatically so i have to turn on each bud individually when i take them off the case and then connect them. While trying a call, the microphone will enhance all surrounding sounds over my voice and cant communicate properly. I tried to contact support but their website is so poor, i get invalid captcha but there's no captcha on the page on mobile.

Recently purchased wireless ear buds from the website. The website itself is easy to navigate. Ordering from it is fairly simple. I had no problems with ordering or delivery. Delivery was free and only took about three days via UPS. Skull Candy does a great job of letting one know the stages one's order goes through from first ordered to delivery. The ear buds I purchased were only 20 dollars. The quality is okay. However, I have purchased ear buds from Skull Candy in the past that cost a lot more and sound better. Thus, one gets what he or she pays for. No complaints here!