Every one I get has a rattle on the right speaker, $#*!candys ANC $#*! 2s, don't waste your money, there horrible

Shortly after purchasing the Skullcandy Indy Fuel Earbuds, I began experiencing multiple issues. One earbud would consistently go out, and eventually never work, or they would consistently not connect to Bluetooth. I continuously called support to help me reset the earbuds which never worked. I finally filed a warranty claim in September 2021, shipped the defective set back to corporate. A month goes by, and still no correspondence of any sort notifying me of the delivery. I had to call multiple times following up on the status of my return and replacement. Come November, still no sign of a new replacement but they had already received my defective product. Needless to say, the ongoing calling to follow up, still no product in hand which is clearly paid for, and frustrated, each time I spoke to a rep, they were constantly defensive the fact that their products don't function as advertised or stated, had an attitude and did not care about my horrible experience. I talked to only one rep that actually acknowledged my terrible experience with the product, and he provided me with $100 off coupon for the overall inconvenience. He also stated on the phone that I can use this for a future purchase and apologized once again for having to wait months and deal with this awful experience. When I tried to use that code, it was invalid, yet in the email it clearly states does not expire till 12/22/2022. Of course I tried to use it and it was invalid. What do I do? I call support for the gazillionth time, explain my story for the gazillionth time, and I'm told that was a coupon intended for my replacement and it was the reps mistake for sending that to me. As you can imagine, of course they did not honor it, and proceeded with the ongoing defensiveness and attitude that I have a replacement on the way and they do not provide any additional discounts for product or mistakes. This company not only manufactures a terrible product, but also has a major lack of quality customer service. Here we are on December 13,2021 and I have yet to receive my replacement. Mind you, none of this has anything to do with pandemic shipping. It's a complete disconnect, lack of streamlined processes, and lack of concern for paying customers. Also, in October 2021, I purchased a brand new set of Jabra Noise Canceling Earbuds to have in the meantime as they are required for my work, and I received them within 4 days of purchasing. Then I had an issue with one earbud crackling, so, I sent them back for a replacement and received correspondence in a timely fashion via email from Jabra support, AND a replacement within a week! Skullcandy should model their services and customer care after Jabra and several other notable companies.

This is a very good website and the brand is awsome.