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Canada
1 review
0 helpful votes
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Out of stock
April 27, 2022

Nice when you win on roll up the rim and you want to order and claim your prize there is never and headphones in stock that you want but watch when your winning code expired the will have some. Not Impressed.

Date of experience: April 27, 2022
GB
5 reviews
3 helpful votes
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I bought Skullcandy headphones for £ 70 And they broke within 2 months. When I opened them up, to fix the issue, I found that the wire connecting to the speaker, had disconnected. Very poorly brazed, to speaker. Also after half an hour of listening, I couldn't feel my ears any more, as they sit too tight on ears. Very stiff, hard padding.

Date of experience: June 7, 2015
Utah
1 review
0 helpful votes
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Pathetic
April 20, 2017

The headphone always break. They lost my order and once they found it they didn't upgrade to faster shipping. From the time I ordered to the time I got the headphones it was 7 weeks. They have terrible customer service. Don't ever order from them

Date of experience: April 20, 2017
California
1 review
1 helpful vote
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Skull Candy makes my favorite headphones. They don't break as quickly as all the other cheaper and comparably priced ear buds. Honestly I don't love the brand name or the logo, but when it comes to durablility and value, I go with Skull Candy.

Date of experience: July 30, 2013
Utah
1 review
0 helpful votes
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Biggest pain in my $#*!.
January 13, 2022

One earbud never works - right, left, take your pick - follow all the "suggested" helpful tips and nothing works. At the gym, just want to listen to music while I work out and so frustrated ( I need music), not worth the $40. Go buy Airpods. I guess, never tried them but some things are worth the $$$$.

Date of experience: January 13, 2022
Canada
1 review
0 helpful votes
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Garbage
July 15, 2022

I have no idea how people buy their products when they're so clearly one of the bottom feeders of the audio industry. I kick myself for buying 2 different types of their headphones. Hesh and ANC both garrrbaaaage. Hesh is bulky and sound quality could be a lot better and the Bluetooth randomly disconnects from time to time, not very practical when you're going for a jog. ANC was great for a couple weeks, then the Bluetooth wouldn't stay connected for more than a minute. I tried the troubleshooting instructed on their website. But nothin. I'm trying out their warranty but so far with a no-reply email and having to cover the cost for tracked shipping, it's not looking good. I'm very considerate over my stuff due to not wanting to spend money so you can see that it's a problem on the skullcandy quality.

Date of experience: July 15, 2022
Canada
1 review
0 helpful votes
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We decided to get 4 pairs of various headphones for the family in November because we had a discount. Now, 3 out of 4 have had to be replaced. You have to pay for the shipping of the headphones to get new ones. The last ones that need to be replaced we just received and they are a pair that is $30 cheaper than the original ones we sent back in. AND they won't even power off. So now we've paid way more than ever intended for subpar headphones that don't last. Never going to buy a Skullcandy product again.

Date of experience: July 18, 2019
India
1 review
0 helpful votes
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Worst brand with worst policy
January 12, 2023

Hi, Bought skull candy earbud dime on 09-01-2022 having order no. *******, day 2 right side earbuds stopped working. Shocked? Haha, come to their policy.As i connected with their customer service (thank god after 3 call they have received),the person was well spoken, professional, with positive attitude, (no complain with service centre person), disappointed with their policy It says like" There is no exchange policy/return of product policy) once it is received by the customer. He explained politely that u have to go with our warranty policy, i was like ok... let's go with their policy,, then i realised you have to send the product to Delhi by courier with ur own expenses,then the technician will decide what to do with the product ( i was like really,,,, there is not customer service PAN India, only in Delhi). Today, in such open competitive market, lots of good product in this price range are available with practical policy.Then tell me why should i go with your product. First and last time purchased of "Skullcandy". Will definitely refer to others not to go with their product. (Lesson learned with an expense /loss of Approx 2k)

Date of experience: January 12, 2023
India
1 review
0 helpful votes
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Its the best headset with best sound. But now i have some issue in the head set sound clarity and there is no service center near me airoli. Or within 50km distance. What the $#*!. I need the spend my next head set money on travelling which i wont...

Date of experience: October 22, 2017
India
1 review
0 helpful votes
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Duplicate products
June 8, 2022

Hello guys,

I have bought Skullcandy Sesh Evo earbuds from official Skullcandy website. They had sent me a used product which was not working fine. I semt back the product and now they told me it is put pf warranty.

Skullcandy has the worse customer service who disconnects the call on face. Tried to get in tpuch with them many times but they kept disconnecting. Now no refund, no replacement and product is also with them.

Shameless $#*!s they are. I recommend not to buy any of the products from SKULLCANDY. Please go with different brands. I lost 4.5K to purchase that useless product. Please read it and go with different brands. They send you already used products.

Date of experience: June 8, 2022
Wisconsin
2 reviews
1 helpful vote
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It sounds better than some others by a little bit, but every pair I've bought over the last 4 years, a couple times a year, have all gone to crap within a month, TOPS. It does NOT matter if I buy the low end or their higher end ones--they all stop working, every time.

I am a distance runner going to school for medicine, and cheap JVC gummies last about 4 months for me, maybe 5, and those are only 10 bux. Ill buy the skull candy 30 to 40$ ones and every time---they fail.

FAIL

GARBAGE

Date of experience: June 17, 2018
Virginia
1 review
1 helpful vote
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Great
July 13, 2022

Skull candy stocks up very quick and their shipping is also pretty fast with a 100$ order there's free shipping which helps a lot also supports is very helpful they can assist you with the new live agent service that just came out and their products are very good quality with the low price for people that are waiting for budget headheadphones/earphones with the help of the app making the headphones even more useful and with the long battery that even made me buy some for my family. Skullcandys products compete in the medium spectrum of companies but have not yet reached the jbl or sony level but they are a very prominent company and they have the wide spectrum of costumers with the support of lgbtq+ they show how much they care for the environment and their customers with giving a limited 1 year warranty

Date of experience: July 12, 2022
Kansas
1 review
0 helpful votes
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My nephew got a pair of the Indy Bluetooth headphones and we are not really happy with them the left one keeps going in mono mode and can't get it out tryed many times

Date of experience: August 3, 2022
Washington
1 review
0 helpful votes
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Got this as a gift and just grateful I didn't spend my money on it. 1) The randomly un-sync from your device (phone) and when you go to resync there is a 80% chance only the left earbud will pair. This then results in you trying to reboot or reset them so just maybe they will sync properly with each other and then with your chosen device. 2) They do not pair with another devices easily (going from phone to a garmin watch) and you have to go through a reboot and unpairing and pray to whatever god to hope that it works. 3) at some point, maybe a whopping 3 months into ownership, the earbuds decided to go through a nasty divorce and didn't tell you about it because all the tricks and reboots don't work and you are stuck with listening to the left or right earbud. These suuuuckkkkkkkkkkk.

Date of experience: August 19, 2022
Canada
5 reviews
1 helpful vote
Follow deidre h.
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I have never used a WORSE set of speakers in my life like skull candy. TOO MUCH FRUSTRATION with this speaker and NO proper set of instructions come with it... push this button... push that button... they DO NOT WORK and I just threw my speaker against the wall in frustration at yet ONCE AGAIN turning it on and NOT having it say "connected"... NOPE never does that each time and I constantly have to take it out of my computer and reload the stupid thing... ENOUGH OF THIS GARBAGE... it is now garbage... in my garbage.

Date of experience: May 1, 2017
Canada
1 review
0 helpful votes
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Love the grind fuel
January 8, 2024

Just lost my grind fuel and I will buy them again! It's the only one who provide the sound I want with my rock music

Date of experience: January 8, 2024
Alabama
1 review
0 helpful votes
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Bad organization
March 12, 2023

My ear buds lasted exactly 1 year when one stopped working. I bought another brand before they got back to me.

Date of experience: March 12, 2023
Canada
2 reviews
0 helpful votes
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I ordered wireless earbuds from Skullcandy company but UPS couldn't get to my house so it was returned back to them. They were supposed to issue me a credit but they didn't they said on their end it shows I was credited back my money but my credit card company said no I was scammed. So I definitely would NOT TRUST THIS COMPANY! If you absolutely like skullcandy products order from Amazon or Best buy or other places BUT NOT DIRECTLY FROM THEM THEY ARE SCAMMERS! I rated them a 1 star but if could I would rate them 0! Im very upset and I don't want anyone to experience what I did!

Date of experience: June 21, 2021
Canada
1 review
0 helpful votes
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Loved my wireless earbuds! Great sound quality, good fit, easy to connect. However, lost my charging case a few months after purchase. When I contacted skull candy to ask how (or if) I could purchase a new charging case, they informed me I was covered under their "fearless use promise" all I had to do was ship them my earbuds, and they'd send me a customized link to order a brand new pair for a super discounted price (I think it was like $20CAD). Sounded awesome! So I shipped them my earbuds, let them know they'd been sent and proceeded to wait until my email containing my purchase link came in... email with link never came. I sent countless emails to the customer service rep I had previously been in contact with, and even sent a new inquiry email to their main help/support email address, NOTHING! Worst possible customer service I have ever encountered. Considering I could have likely searched around on eBay/amazon and eventually found a replacement charging case but instead I was lied to and tricked into sending them my practically brand new earbuds. Ridiculous considering I was looking to BUY a replacement case in the first place. In the end I spent nearly $100 to learn a valuable lesson: this company is terrible for customer service, they don't stand behind what they say, and they clearly don't care about their customers! I should've just spent the extra $ and went with AirPods

Date of experience: March 6, 2020
India
1 review
0 helpful votes
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Frauds
August 16, 2022

I placed order on thier website on 26th July 2022. I later decided I don't want the product and tried canceling my order on the 28th. To which I got a reply that I cannot cancel it and the order has been given to the shipping company. So I thought let it be let the product come I'll use it anyway. It was supposed to reach me by 30th July then the date changed to 3rd August and the it changed to 6th August. Since the product didn't show up I demanded to cancel my order and asked for a refund. To which nobody replied and when I tried checking the order status online I saw it was cancelled. On 5th August it was canceled and as per thier refund policy it takes 7 business days. It's 16th August today, still no refund I've received.

Date of experience: August 16, 2022

Overview

Skullcandy has a rating of 1.7 stars from 72 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Skullcandy most frequently mention customer service and ear buds. Skullcandy ranks 67th among Headphones sites.

service
35
value
36
shipping
26
returns
28
quality
34
+8