SkinStore

Do not recommend using this online store. In the presence of a saturated market with competitors (I will not list, there are hundreds of them) behave so disgustingly. I ordered 3 items 06. 06. 21They sent one and got money for one. A week later, they withdrawn the money for the remaining 2 and sent a letter that they could not send, they were out of stock, BUT THE MONEY WAS REMOVED. I understand that you need them, purchase of goods, etc. No need to write in the comments that you will figure it out, the previous post about one cream out of three I wrote, you didn't figure it out. I ask you to return the money, as you can send the order, I will pay.
A letter came that the parcel was sent, but the FEDeX website says UNSHIPPED
I am preparing a lawsuit in court, because I know that I am not alone in this situation. Girls who could not get their money back or who had problems working with this store - write me an email, please, I am collecting all the information. Anastasiya Vdovina- my FB profile

My order was lost, no one is responding to me and I have no way of getting my money back.
I think it's a scam.

Put an order in In NOVEMBER. THEY Waited 2 days before Christmas to cancel the order. Totally ruined Christmas for my wife. Won't even try to fix the issue. AWFUL HORRIBLE STORE!

I have never in my life had such a terrible shopping experience, or dealt with a customer service team this disinterested in helping you. I placed an order for items "in stock" and would ship within 24 hrs, yet it did not. My credit card was immediately charged (this in itself is a poor practice, your credit card should only be charged when the item ships, most retailers I purchase from adhere to this principle). I emailed customer service who kept on insisting that they had taken care of it- yet nothing happened for days. At this point, we were getting nowhere, so I asked them to cancel the items (I ordered them from another store and got them in a day!) - two women wrote back to me saying they cancelled the order yet the online status in my account did not change. Then they shipped the item! They refused to send me a return label, saying I need to ship it myself and they will only refund part of the shipping costs despite acknowledging it was their error over and over again. (Note this is inconsistent with what their website says). And now they are saying they will only refund the shipping costs as store credit! This is after weeks of emails going back and forth, being lied to over and over again -- why would I ever risk another order from them? I have never come across such a terrible online experience before. At the very least the customer service does not care to help you at all, and feeds you lies to just be able to send a reply. I suspect they shipped the item to force it on me so I would pay for it and are doing everything possible so to disincentivize me to send it back. I have raised a dispute with Amex as I am not getting anywhere with them. I would absolutely advise staying away from these people.

Terrible customer service, no phone number or people to talk to. They do not accept returns. Run! Do not walk away from their website.

I cannot believe what I have experienced.
On May 26 I ordered a $435 product using a discount code and went through this company as two people whose opinions I respect said it was a good company. I pay extra to get it in 1-2 days.
Knowing everything going on with the virus, I checked repeatedly to see if my order did ship within 1-2 days. I wouldn't fault them if it took a bit longer. I'm sure their warehouse is understaffed.
To my surprise it almost immediately said shipped, and Fedex said that it had received the order information but no the order. Fedex has messed up before, so when that didn't change for a day or two I wasn't worked.
As more and more days passed and no order showed up at my door and there was no change, I began to get worried my box may have fallen aside by accident and wanted to bring it to their attention.
I messaged them on their website on Tuesday June 2. I provided documentation of what Fedex said, and because I've had issues with fedex before I was hoping they would be more cooperative and help me out. The immediate email I got back said a response should be available in 24 hours, but not until possibly 48 hours.
After 24 hours I messaged them on Facebook. After 48 hours I messaged them on instagram. At this point I did more digging and discovered that a lot of people have not received orders, or anything more than brief automated responses but no answers.
At this point I looked on their Facebook page and saw that a series of people had complained of the same problem on a single post. I shared what happened to me as well. By this point we had already contested the charge with the credit card company.
I go to log in hoping that this negative review on a post (as their Facebook page does not allow reviews), would get their attention. I log in and discover that my messages and orders have been deleted. I eventually discover an email that welcomes me to skinstore.
They had deleted my account and when I went to log back in (through Facebook so I wasn't aware), it appeared as though this correspondence was deleted and the order deleted, when in fact my whole account had been deleted.
Fortunately I took a screenshot of everything.

I ordered 5 creams from Skinstore. There was a postage cost of just under 11 pound, which was Okey when I shared it on 5 creams. After some time, Skinstore tells me they only send 1 cream and send the remaining 4 later. I immediately chatted to SKINSTORE and said I would either cancel the entire order or make sure that the 4 creams would come without extra shipping and before Christmas. Skinstore confirmes it would. After a few days, I received an email that SKINstore will canceled the 4. I end up paying 11 punds for 1 bottle of cream instead of 5. I chat with Skinstore again, who refuses to cancel the order and that I have to pay to send the package back AND pay for the postage costs to ship the parcel at first. Skinstore is absolutely indifferent, and when I write in the chat that I am pissed, they stoped the chat because of my language... The most expencive cream ever. Last time shopping at SKINSTORE OR LOOKFANTASTIC

I wish I had read these reviews before making my $500 purchase. After receive a confirmation fraught with spelling errors and barely understandable English, I was worried I was scammed. I had a confirmation my items were sent, but FedEx had nothing. I requested the order be canceled, and received an email from "customer service" (and I use the term loosely) to log into my account - an account which I don't have. The link to their website also couldn't be reached. Nothing about this feels legitimate to me, and their corporate address is just a commercial warehouse in an indistrial complex. I should have done my homework as I was enticed by the less expensive prices. Now I understand why they are less expensive - you probably won't get them at all (and if you DO, check the expiration date, as many people have said they received items within a month or two of expiration.) Terrible experience. Use Lovelyskin or Sephora or Ulta. This site should be out of business, and Afterpay DEFINITELY should not be associated with them, which gives them an air of legitimacy.

Imagine a company with such bad quality control that they send out a package with a name, city, and zip code, but NO ADDRESS. Then, imagine a company with such bad oversight that FedEx returns the package back to them, because the package has, well, NO ADDRESS, but they say they never received the package. Now, imagine a company with such bad customer service that they refuse to refund you for the contents of the package, because "we rely very heavily on the customer to ensure they have the correct delivery information." That's another way of saying they take NO accountability for anything at all. Imagine a company so corrupt that they say they can't refund you until they receive the package, but they take no measures to see whether the warehouse actually received the package, or to check up with FedEx on its whereabouts. (They are supposedly "investigating" the matter with the carrier-- four days later, I chatted with another SkinStore rep who said that she would open up an inquiry into the matter, meaning that **there was no inquiry opened up already**).

IMAGINE A COMPANY THAT WILL STEAL YOUR MONEY AND BLAME YOU FOR IT.

That's SkinStore for you.

Ahava Cream is rather good. I tried it for the first time and it wasn't a dissapointment. Perhaps I'll order some more products for skin here.

DO NOT, DO NOT order products from Skin Store. Customer service gives nothing but the run around with unrealistic demands of the customer, in order to return products for refund. Skin store requested: The batch number and expiry date?
-Details of the issue?
-An image to show consistency? (Consistency issue only) - the file is one of these formats: (GIF/JPEG/JPG/MSWORD/ODT/PNG/PDF/TXT/ZIP)
- the file does not exceed 3 MB
I sent all information but was unable to find the expiration on the products. I informed Skin Store of this and they were unable to tell me exactly where on the product or product box to locate this information. Then they followed up with these requests:
Can you please confirm the length of use (days)?

Can you please confirm how long this product has been open for?

Can you please send a photo of the reaction or describe it in more detail?

Can you please confirm the expiration date of this product? With all products, they do contain an expiry date. Please check the back of the product for an image to symbolize a tub, next to this tub you will see a number followed by the letter M. Example 6M, 12M or 24M. This means the product will expire either 6 months from when opened, 12 months or 24 months.

Once we have gathered this information, we can begin our investigation and arrange a suitable solution.

Mind you, this back and forth banter has been going on for seven days. I have stopped using the product and used a steroid cream to alleviate my facial redness and rash. Frankly, I felt as if they kept this up to run me off. Well, it worked but I will never use this site again.

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Melissa Johnson
US
For companies
Review of SkinStore
Melissa Johnson
1 review
1 star: Bad
3 minutes ago
DO NOT ORDER FROM SKINSTORE.COM
DO NOT ORDER FROM SKINSTORE.COM!

I placed an order on 10/27/20 because all the items had the notation that it will ship within 24 hours. Then, I paid additional for 1-2 day shipping. 48 hours later, order had not shipped.

After communication initiated by me, I was told there was a problem in their warehouse and that it could be 2-4 additional days before the order would ship. My order was over $500, and I paid additional for fastest shipping option.

So, I canceled the order through the website. I also sent messages to receive confirmation of cancelation because I had a bad feeling that there was also going to be "problems" with that department as well. When I didn't receive a confirmation I initiated a live chat and was told that yes, the request was received and my order has been canceled. This was 10/29/20.

Fast forward to 11/4/20, they charged my credit card. I initiated another live chat after sending a message on account. And wow, no surprise another problem. They say that they are issuing a refund, but we will see.

Also, after I canceled my order on 10/29/20 I ordered from a reputable company and have already received that order and with only standard shipping.

I will NEVER order from Skinstore.com again!