Six Flags

I'm not sure what happened to six flags New England, but it went downhill. If you want to get into Hurricane harbor you'll have to pay extra, on top of the outrageous ticket price. And then to top it all off the park itself is so dirty & gross. I'm very disappointed.

Six flags over GA has the worst management I've seen in an amusement park. I have been over charged while purchasing items. I have filed 3 complaints trying to get a refund for an item I never received or purchased. Only to be completely ignored. Nobody has ever returned my call or email. Not once. I will not be going back. 6 years of being pass holders and it gets worse every year. I was charged 26 dollars on my card for a 7 dollar pair of socks

I found tons of emails that they said they sent out for a raise in memberships. All said they never received. Response was if you didn't receive it you will soon. You still charged it. Shame on you.I screen shot them all. Can't get a person on customer service. Disgrace to you.

If you're a member spending hundreds of dollars a year just to have the membership and don't check your online account every month, they'll tack a totally non refundable, non negotiable reactivation fee on your account if your card expires, etc. They don't email to let you know of a failed payment, they just charge the fee. Any other company would send an email letting you know the card failed and give you time to update it. How desperate must they be for money to charge fees without first notifying their members there's a problem?

I've been visiting Magic Mountain every year since 2015 with my wife & 2 children. My last visit was Nov. 2022 and we will never go back!

The park is suffering from many things especially
1) Lack of customer service
2) Lack of maintenance throughout the park

First, the park was very trashy and "used" looking.
There was trash and debris everywhere & most of the rides needed a good paint job.
There were Xmas lights thrown into planters and the connections were ducked taped together, very unsafe.
The paint on most of their rides was flaking and/or fading and many of the metal parts were rusted.

Its obvious they dont put any money into maintaining their rides.
The once good looking park has turned into shambles and that is not enjoyable since the park charges extra money for everything.

Do yourself a favor and visit one of the other parks in the area

I purchased a plane ticket (Belgium to USA), I booked a hotel, I did rent a car, I payed entrance and parking,...
Because I wanted to visit Six Flags Magic Mountain (The thrill capital of the world).
I experience that many rides were closed or had only 1 train (so long waiting line).
So I was very sad!

The entire park is staffed with high school - aged kids. One employee was being so nasty to customers that I asked for her manager. Her manager appeared to be the same age as the employee and ultimately sided with her friend. I then went to the main office in the front of the park. The girl that came out from there was even younger.

I've had the most horrible experience trying to cancel my membership. If you buy just for 1 year it's fine, but don't think you're getting a great deal if you buy reoccurring one. Once you hit the 6 month mark, they say cancel at anytime. It's impossible to cancel! The card I used to purchase originally was canceled and I thought I was done with them, finally. They found my checking and routing # and chargec me that way. Thankfully, I have a great bank and helped to get rid of them. Fingers crossed. Don't purchase!

My family are season pass holders, we have been coming to six flags for about 20 years. We were denied access to park and entry into the park for showing at 7:50. Apparently there is a new rule that you cannot enter at 8:00 P.M EST, however the park does not close down until 9:00 P.M EST. There is no where on the park or on the website that says this is a rule. We were extremely upset and disappointed about this. On top of this the customer service or lack of is terrible. You cannot even get someone on the phone. I reached out to there chat service and was told basically that is up to the park and can be done at any time. Thanks for making us drive almost 2 hours for nothing. I don't think we will renew our season passes next year after this disappointing night.

I am a Frito-Lay employee who has been attending the annual company six flags private event for past 26 years minus past two due to COVID. It was THE WORST EVENT that I've ever attended and such a bad experience including the hundreds of visits we have made as a family over the years. My son is a coaster enthusiast because of these events and I feel terrible that PepsiCo finally hosted one this year after two year hiatus only to have its employees experience such a major fail

Season pass offer to PepsiCo employees didn't even go full year to year for $173 for three of us!
Does not include hurricane harbor
Season pass no longer allows entrance to any other parks in texas
Parking not included had to pay additional $40
60% MAIN rides were shut down tonight
We had NO FOOD all night
Only 2 restaurants were open and served Nothing but chicken strips we were told they were not allowed to sell us shakes

The few little Food vendors that were open did not accept the money vouchers Pepsi issued us

CHEETOS POPCORN HAD A DISGUSTING ORANGE SYRUP POURED OVER CHEETOS

WHEN I WENT TI GET A PEPSI PRODUCT I FELL ON TOP OF A WOODEN PALLET THAT WAS IN FRONT OF DRINK BIND AND MY ANKLE GOT STUCK I ASKED THEM TO MOVE IT AND THEY WOULD NOT EVEN HELP ME I MOVED IT MYSELF

THIS WAS WORST EVENT EVER!

NOW ABOUT PARK IN GENERAL THE NEW POLICY CHANGES PUT IN PLACE BY NEW SIX FLAGS PRESIDENT FOR BOTTOM DOLLAR SAVE ARE SO BAD WOULD NOT DOUBT THE INTEGRITY OF ALL PARK ASPECTS…. WE ARE BEYOND DISGUSTED BY THE GREED…WILL BE CANCELLING OUR PASSES TONIGHT AND DEMANDING OUR $173 BACK. AFTER 26+ YEARS OF AVID PATRONAGE SIX FLAGS WE SAY GOODBYE TO THIS NEW SUX FLAGS REGIME MISS THE OLD

Everything was going all right (not good, just alright) until we figured out that there was supposed to be rain. We were given no warning. All of the rides just shut down at once while no one was alerted except for the staff. I have seen much better service at smaller theme parks, but apparently these big corporations have no time for us, even though it's our money. We had 2 flood warnings in effect, and a tornado warning while we were kept in the dark. We didn't figure anything out until about 45 min after the rain started. Overall, just a bad bunch of staff.

I had a year contracted membership with Six Flags. At the end of the term, I tried to cancel my service through their portal. Instead, I kept receiving messages that I was now on a month-to-month plan and it would not allow me to move further. I thought maybe it was my internet service so I continued to try to cancel 4 more times. Frustrated I tried to find a phone number to speak with someone. I only got voicemails. Then I sent a message to them. I never heard back. I decided to cancel my credit card to avoid another payment being charged. Once the card was declined suddenly I started receiving emails. I called the number on the email and explained everything to the rep. I was told that a supervisor would contact me. Imelda|, Six Flags Corporate Guest Relations Supervisor contacted me and said that they received my message and sent an email but I never replied. If I wanted to cancel I would need to pay them another month. I never received an email but if the process is to cancel through the portal why do you need to confirm through an email anyway. Since she received the cancelation request why wouldn't she honor it? I feel that they purposely make it extremely difficult to cancel. I will never go there again. I advise everyone not to sign up for their membership. They won't honor their part of the deal.

Ok so i used to love going to six flags. This year i purchased a season pass, mostly because it says it comes with "2 skip the line passes" & "bring 5 friends for a discounted price" which is very misleading considering after i spent $170 you can only use the skip the line passes on weekDAYS… so my family and i went on a Saturday since i work during the week and can only go on weekends, you can only bring 1 friend for a discounted price per visit!? What a scam. Not to mention you cant get a hold of anyone on the phone and their app doesnt even show you where lockers are in the parks. So inconvenient

Wtf!
No cancellation/refunds!
Yet there stupid flash pass way tooooo overly pricy for one damn I mean come on!‍ FOR $#*!IN DAY?!. Plus per person and expensive bs! $22 bucks cup for your all day drink. These snakes!
F***Six Flags!

Six flags was awesome the rides were very secure although they did throw you around I still had fun! And the water was SOOOOOOOO awesome plus I was just thirsty but a servant did have an attitude because me and my family did keep going back for water so she rolled her eyes but I had a good time

I recently was convinced to join a travel club that is a total rip off. Global exchange/RCI, TO BE EXACT. I'm obligated to pay thousands of dollars for a travel club that I have not been able to use. This club is widely known for it's fraudulent deals and broken promises. However, six flags fiesta Texas allows them to post up at the park and give away false vacations and free tickets and take advantage of guest who go to park to enjoy themselves, not to be financially stripped and taken advantage of by this fraudulent vacation scheme.

The park we went to Six Flags over Georgia, it was not worth the price we paid that's for sure! It was in a run down town, half the rides were broken down. Just a disappointment

The six flags I remember was the Supreme amusement park of the south! However, the park we just visited was no better than a roadside carnival. To start, the website said parking was $25 and when we got to the front they said its going to be $35! Update your site so its not misleading to customers. Smh! The rides: We waited so long for rides thar would be broke by the time we got to the entrance. Don't come starving because almost all of eateries are CLOSED! Confusion and chaos best describes this experience. The workers are rude and not helpful and half of the park was closed. We traveled 4 hours to go the hurricane harbor Waterpark and was told it was closed and only opened on Saturday and Sunday. We purchased our tickets weeks in advanced and never saw where the park was going to be closed. When we asked the workers about this, one said "they just told us this morning " and another said it's been in the site for weeks!" In conclusion, Six flags is a rip off and a scam and should be closed down. If you are in the south, GO TO CAROWINDS in Charlotte NC! Much better experience!

I just got off of the ride, and I have never been more scared for my life on a roller coaster, I have been on the fire ball multiple times, I live here in San Antonio, six flags is one of my favorite places, so having to write this, feel this way is so disappointing. The ride continued getting stuck, while we were upside down in the air, and did not feel comfortable nor safe, and the workers are rude and disrespectful, I am so disappointed. Six flags, has got to upgrade, their rides, workers, and the rides feel very aggressive, and cheaply made. Which they didn't used to feel this way. Everything has changed and I don't even enjoy 6 flags anymore. Everyone is rude, and the rides are not even fun anymore. They're scary.

We spent $400 (tickets,parking,food,snacks,drinks) to walk around a park and never got to ride even 1 ride. Rides were shut down for "weather" but never had a drop of rain or lightning in the 5 hours we were there. Workers were extremely rude and food was cold and disgusting. I grew up going to Six Flags in the 80's & early 90's. I have such fond memories of going throughout the years. I couldn't wait for our son to have the same memories of his first Six Flags experience. It was the worst day ever. This place is so run down and dirty. I was in utter shock. I could have gone to 4 movies and walked my local park and had a better time. Clearly the owners only care about making money and not the satisfaction of customers. Hell they should be handing out jars of Vaseline to go with the tickets. Dang what a disappointment and total scam. Felt like a glorified carnival in the worse way possible.

We bought memberships for our family (sons are 7 & 3). Been 4 times the last 1.5 months and most of the rides my kids could ride are shut down (Rapids, mini mine train, 2 rides in Looney Tunes area, kids swings), every time we have gone. We were told they are short staffed so the smaller rides close first. But, I still have to pay my membership, right? We went on Memorial Day and the Johnny Rockets Cafe that was supposed to open at 11 informed us it would be 12 before they opened. Most of the other stands that sold drinks were closed, too. We waited 15 minutes after 12 before the customer in front of us started knocking on the door asking for an update. The staff stood at the counter all laughing, one eating, and one on phone. My 3 year old was beat red from the heat and started crying for water. The guy in front of us tried to let them know we had a kid in need of water but they continued to laugh and then all turned their backs to us, leaning on the counter. 20 minutes after 12 we went to the front of the park where I filed a complaint and told I would receive a call, but that has not happened, yet. I called to see about canceling our memberships since this incident and was told we could not since we are in a years contract and if we canceled our card I would be sent to collections. Moral of story, if you want to pay for terrible service and not many rides for your smaller children or food stands open, go to six flags.

I have been a season pass holder for a few years now. Last september I ordered passes for the 2023 year not realizing they would expire 9/4/23, typically they expire 12/31 of each year. I love going to fright fest and was excited to use my pass to its fullest in September and October. Once i realized my error I contacted them to see how they could help me. Please note, I have not even used my passes as of now but planned to it september and October due to a very busy summer. Customer service pretty much told me to f myself because it says they expire on 9/4. I explained that I completely made a mistake and asked to have the passes refunded and the correct passes purchased. Again they said no. In the end they said there was nothing they could do. I realize this was my mistake but for such a large company to do NOTHING to support their customers is not right! The passes have still not been used yet AND I'd be paying more to get the correct passes. Shame on you six flags! I will no longer purchase passes or attend their park!

Are you a thrill seeker? Do you enjoy the thrill of getting tangled in a confusing service cancellation process, being assessed late payment fees for no good reason, and possibly being turned over to collections or running the risk of a bad credit rating? Then, I recommend that you buy Six Flags membership pass.

Six Flags' Fright Fest arrived early for me, when I saw what a nightmare it was to cancel my 6 Six Flags passes. After one full year of meeting monthly payment obligations, I satisfied the eligibility requirement to request a cancellation of the memberships. I submitted my request around a week prior to the appropriate date (July 5th), and received an email stating that the cancellations would be getting processed.

Unfortunately, there was a strange hiccup. On July 5th, for one final transaction, the credit card on file in their payment system was declined. The facts are that this card is not expired, is and was completely paid down, and it has been successfully used to process transactions with other vendors before and after July 5th. However, at a critical moment, this card failed to function for Six Flags.

Of course, it would make sense for Six Flags to quickly reach out to me to resolve this matter. Instead of doing that Six Flags started a 10 day timer. If I didn't resolve the matter from my end, Six Flags was permitted by its own rules to charge me a $10 late fee for each pass and to withhold $20 deposits made for each pass. (6 x $10= $60, and 6 x $20=$120.) This is what happened. So, instead of receiving a return of $120 for refundable deposits, I have been charged $180.

Six Flags provides limited means for you to dispute a transaction. A chatbot is the first and most obvious resource. Phone messages that insinuate a collections process refer to a webpage that only leads to a "Page Not Found" error message. Voicemail is available, but there is no telling when or if it will be answered. Email generates a canned response that can't seem to clarify matters. After days of trying to settle this matter once and forevermore, I finally achieved what was once thought to be impossible: I discovered the Six Flags phone line, where I could connect with a live human. (This was found somewhere in the depths of help pages.) I have now verified with a support agent that the cancellations will be finally be processed and that no further charges would be assessed.

Refunds for the late fees and deposits simply cannot occur, according to Six Flags' own rules.

To be completely honest, I can live with these charges. After all, the park has always offered an insanely good value. What I cannot live with is ever returning to Six Flags again. There exists the specter of a future nightmare hanging in the air. Six Flags has no incentive to make things right, and numerous incentives to make things wrong.