Annie O.

I have been a season pass holder for a few years now. Last september I ordered passes for the 2023 year not realizing they would expire 9/4/23, typically they expire 12/31 of each year. I love going to fright fest and was excited to use my pass to its fullest in September and October. Once i realized my error I contacted them to see how they could help me. Please note, I have not even used my passes as of now but planned to it september and October due to a very busy summer. Customer service pretty much told me to f myself because it says they expire on 9/4. I explained that I completely made a mistake and asked to have the passes refunded and the correct passes purchased. Again they said no. In the end they said there was nothing they could do. I realize this was my mistake but for such a large company to do NOTHING to support their customers is not right! The passes have still not been used yet AND I'd be paying more to get the correct passes. Shame on you six flags! I will no longer purchase passes or attend their park!

I am happy to be able to repurchase parking but having to pa 20+ dollars to overnight a ticket in this day in age is silly. There needs to be an electronic option.