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3.5

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sitejabber.com
Founded in 2008
Menlo Park, CA, United States
+26
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Sitejabber Reviews Summary

The company has garnered a mixed reputation, with many customers praising its platform for providing reliable information and fostering consumer protection against scams. Users appreciate the user-friendly interface and the speed of review posting, which enhances their shopping confidence. However, significant concerns arise regarding usability issues, including login difficulties and the inability to edit or delete reviews. Additionally, suspicions about fake reviews and inadequate support responses have been noted, leading to frustration among users. Overall, while the company serves as a valuable resource, improvements in customer service and platform functionality are essential for enhancing user satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

We monitor reviews for authenticity

Georgia
10 reviews
52 helpful votes
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Logging in
February 13, 2017

Why one can't login on the home page is beyond me and to need to make a long review (100 characters) just to post

Date of experience: February 13, 2017
New Mexico
3 reviews
4 helpful votes
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Tried to for "boredom therapy".
I click post nothing happens...
Fix your damn site and i will post more reviews...

Date of experience: February 12, 2017
Jackie V. — Sitejabber Rep
over a year old

Hi Stephane, reviews are generally posted within 48 hours, but some may be flagged for further review which can take up to 30 days, especially for new reviewer accounts.

Pakistan
8 reviews
3 helpful votes
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Really user friendly site. Lovely concept of SiteJabber. I find something I tend to stick with it so I will stick around for now and see how it goes.

Date of experience: February 11, 2017
Jackie V. — Sitejabber Rep
over a year old

Thank you, Jennifer. We appreciate you.

Romania
2 reviews
6 helpful votes
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Was forced to sign up to post review. Did that and the site didn't post the review at all. Very disappointing. Intentionally misleading. Scam

Date of experience: February 4, 2017
Jackie V. — Sitejabber Rep
over a year old

Hey there, reviews are generally posted within 48 hours, but some may be flagged for further review which can take up to 30 days.

Massachusetts
1 review
1 helpful vote
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Useless
January 28, 2017

Sitejabber is just a free for all of angry people that have diluted any meaning that the site's reviews may have had. Useless.

Date of experience: January 28, 2017
Nevada
4 reviews
15 helpful votes
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Very useful website!
January 25, 2017

I don't write reviews much, but I do occasionally check Site Jabber before delving too deep into or registering on a website. One should always take reviews with a grain of salt and eventually make your own decision about websites, and Site Jabber is a fantastic place to start (since you can still ask friends, family, or facebook, etc what they think, too). Also beware of reviews with 5 stars with one line sentences like "This is the best website EVAR! <3 <3 <3 :) :) xoxo." You know, the spammy $#*!, because it's probably is (especially if so many other reviews are angry rants on why the website should burn in the seven hells). Happy reviewing!

Date of experience: January 25, 2017
Jackie V. — Sitejabber Rep
over a year old

Thanks so much for sharing your experience with us, Allie!

Maryland
1 review
2 helpful votes
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This site is terrible
January 23, 2017

This site is the most unacceptable thing I have ever looked at. In human nature people like to bash and hate on sites but this is terrible! Every store I looked at had the same complaint: Bad, sucky, stupid, incompetent CUSTOMER SERVICE! Does every store really have bad customer service?! This site is stupid! Don't waste your time.

Date of experience: January 23, 2017
Texas
1 review
0 helpful votes
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I went on your site to review DHgate.com. After I wrote my review I hit submit and your site does not process my review. Even after the robot captcha thing, it just keeps spinning. Your system is not working!

Date of experience: January 13, 2017
California
1 review
3 helpful votes
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This is another site that uses clever and not-so-clever techniques of deceiving suckers like me for their own benefit. People go to this site to find out the results of other peoples experience when using a site that they are considering. What better way than to hear it from someone who's actually experienced it?
How many realize that's not what you get at all. It's not true. It's a calculated use of misinformation with many layers of payoffs for this site at the user's expense.
This business uses a federal grant to fund this site which they represent as one that can be used to publicly review good sites and to report fraud, scams and complaints. They pay writers to create fake reviews to benefit businesses that pay them for that service. They will gladly pay the fine for violation(New York fined 19 companies $350,000 according to their disclaimer).
This sounds like a fraud, a scam, a conflict of interest, and is unethical, should be illegal, against SiteJabber's terms and warrants complaints to the FBI & FTC.
Then, they have the audacity to put this disclaimer on the bottom of the page:
"SiteJabber can be used to publicly review good online businesses, as well as report website fraud, scams and complaints. Online business fraud, scams & complaints can also be reported to the FBI & FTC. Reviews containing spam, promotion, or conflicts of interest are not tolerated and will be deleted immediately. Writing or paying for fake reviews is unethical, against SiteJabbers terms and is illegal in many jurisdictions. New Yorks Attorney General recently fined 19 companies $350,000 for violations associated with fake reviews."

Date of experience: January 10, 2017
Canada
5 reviews
5 helpful votes
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Recently I was able to receive 50% of my money back from the NFL SHOP, the NFL shop noticed my review and satisfied the outstanding issues of dispute.

Jabber has hundreds of poor reviews regarding the NFL shop if I had sourced them out first on Jabber my NFL shop nightmare would never of happened.

Thanks Jabber your the best
Mark Warsh

Date of experience: January 1, 2017
Jackie V. — Sitejabber Rep
over a year old

Thank you so much for taking the time to share your experience, Mark.

Canada
6 reviews
0 helpful votes
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Wow
December 16, 2016

This app is just what we need! It helps to find online businesses that are safer to deal with!

Date of experience: December 16, 2016
Jackie V. — Sitejabber Rep
over a year old

Thanks for sharing!

Illinois
8 reviews
158 helpful votes
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Hello,

I was scammed in the international dating industry at a site called Anastasiadate. I came here to post about my experience to warn men about using this horrible website. But now I have been told my review of Anastasiadate is not public. No one can see what I have written about my experience. They have hidden the review without telling me. When you click on this link nothing is displayed,

https://www.sitejabber.com/reviews/www.anastasiadate.com#1234

And my friends from vk have come here and they can't see my review either. So sitejabber appears to be in collusion with Anastasiadate to hide negative reviews of the site. My experience is legitimate. Anastasiadate took thousands of dollars from me only to give me the experience of dating women who were paid to be at the site. I have complained to Sitejabber support twice. And I have received no response. They refuse to post the very damaging information that I have on this service. I am not the kind of man who complains easily. But this is a situation that could become dangerous for men who try to date overseas. I am going to post reviews of sitejabber in as many places as I can. This review service cannot be trusted.

Thank you.

Date of experience: December 7, 2016
Jackie V. — Sitejabber Rep
over a year old

Hi Bruce, we know this is from a while ago, but your review is publicly viewable and marked as verified. We apologize for any mixup.

Australia
6 reviews
59 helpful votes
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Dont believe any reviews on this site. There are so ma y scam site with hundreds of 5 star reviews here that it make you think that sitejabber is getting paid to shine these scam sites in a positve light

Date of experience: November 20, 2016
California
4 reviews
31 helpful votes
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I just came across this website while trying to file a complaint against PCH. I was very excited to see that this site checks out thousands apon thousands of businesses that you may or may not want some Honest Info. On. Ive already texted my daughter who has MS and told her about an article about Discounted Online Pharmacies, which listed both Pros and Cons. I believe this will be quite helpful to her, since she is on a fixed income. Ialso read a few other Articles that held my interest. Im very glad to have come acrossed this WEBPAGE and I am sure I will put it to great use in the future.

Date of experience: November 19, 2016
Jackie V. — Sitejabber Rep
over a year old

Thanks so much for your feedback, Thelma. We're glad you’ve had a great experience with Sitejabber.

Spain
4 reviews
1 helpful vote
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Cool website
November 15, 2016

This is my first review and I think it's fair to review SiteJabber. It's a good website to read real reviews and I prefer it to other websites.

Date of experience: November 15, 2016
Jackie V. — Sitejabber Rep
over a year old

Thanks for sharing your experience with Sitejabber - we appreciate your review.

India
1 review
1 helpful vote
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Best Mobile Phone Stores
November 4, 2016

I am looking for a Best Mobile Phone Stores. When i open the sitejabber.com wenbsite i really find the best mobile phone store. Thanks. Its a awesome website

Date of experience: November 4, 2016
Jackie V. — Sitejabber Rep
over a year old

Thanks for sharing your experience with Sitejabber, Rupika.

New Jersey
4 reviews
8 helpful votes
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Fabulous
November 2, 2016

Fun to see so many hits. Glad to web folks of shady business

Date of experience: November 2, 2016
Thailand
6 reviews
8 helpful votes
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Without sitejabber a lot of people would never get to air their grievances when company's rip them off, Thank you sitejabber.

Date of experience: November 1, 2016
Jackie V. — Sitejabber Rep
over a year old

Thanks for sharing your experience with Sitejabber, Richard - we appreciate your feedback.

Florida
1 review
0 helpful votes
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Appreciation review
October 24, 2016

I appreciate the work of SiteJabber because their service is even more than my expectation, They provide me the best of the best quality work, I will always use their service, and I recommend their company for everybody because their job is fantastic.
Thank you very much

Date of experience: October 21, 2016
Jackie V. — Sitejabber Rep
over a year old

Thank you so much, Martha.

Alabama
13 reviews
88 helpful votes
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I have only been using SiteJabber for a little while, but it has some really great information. I always try to find reviews on items before I purchase. This site has a VAST number of reviews on just about any item you can think of. This site has been a life saver on several occasions. They also have a handy feature that will allow you to comment on the reviews you read.
SiteJabber reviewers usually go into detail about location, cost, dependability and follow up service about a product. These reviews give you a much greater idea of how the company will treat you AFTER they have your hard earned money.
Just realize some of the reviews are not "real", but you can spot these very easily. Most of the fake ones are full of grammar errors and tend to repeat the same information. To give a detailed review it normally takes more than 1 line. Just saying a product or company is good or bad is not really a helpful review. Be especially watchful of the 5 star ratings that are only one line reviews, 99% of them are fake.

Date of experience: October 10, 2016
Jackie V. — Sitejabber Rep
over a year old

Thanks, Judy! We appreciate your feedback.