Date September 2016. NOTE, these are my thoughts and experience, you may have a better one, I certainly hope so.
WOW, where to begin, this started out so very promising, to turn into a royal circus of errors and excuses! I will try to make this review as helpful and informative as possible.
I Requested a 15 to 18 paragraph presentation paper, with each paragraph to be between 3 and 6 lines in length. I provided 6 references that were pre approved by my Professor, (actually added several extra plus 2 websites).
Having someone else do my paper was never my first choice, but sometimes life gives you obstacles you have no way to plan for.
My paper was to be finished in 10 days.
My fee was paid on 14 Sep 2016, I accepted my 4th attempt presentation paper on 28 Sep 2016.
Their payment withdrawal goes through in about 10 seconds.
If the writers would actually read the instructions and directions I am sure this company would be much better. For the initial paper, support and 24/7 phone contact was super great at responding, and assigned a writer very fast. I rated as a 3 but the quality of the final work was actually a 4, it was just such a drug out process.
Be aware, Native English writer does not necessarily mean they are American or even in the US. They can write in English, but the sentence structure is often just off enough that you have to redo several of the lines. I am from Alabama so I can relate to crazy sentence structure.
If you need a paper in 10 days, ask for it to be finished in 5 to allow yourself time to review and revise!!! (I did not, my mistake)
Ask for a draft, it will cost extra, but it will give you an idea of how competent the writer that has been assigned to you is. (I did not, again, my mistake). I requested a draft every time and NOT once was I given a draft.
The original paper was completed in about 5 days, but the quality assurance department determined the paper or writer was not up to their standards. I never saw that paper.
I was assigned a 2nd writer, I was not aware a new one was assigned until after the fact. (No big issue)
The revised paper was completed by the 2nd writer very fast, and was nicely formatted, BUT the writer did not use a single approved references I attached, and many of the paragraphs were well over the requested length. I am not sure the instructions were even read.
This lead to hours (over 12) of constant chat with support and the 2nd writer. I reattached all the directions and articles AGAIN, so the writer would have the approved articles (especially since the articles had to come from my college library).
By this time my paper is 1 day late for turn in, paper delivery time was extended by about 12 hours.
Now, out of the blue I have been assigned writer #3, something about an unresponsive writer #2 (whatever that means) and not being able to reach me (although I had copies of chat messages posted for over 12 hours-the most recent within 2 hours of NOT being able to reach me ?????).
By this time, (day 12) and 5 or 6 different support specialist.... they are as sick of me as I am of them!! They are all still very courteous, but have an uncanny ability to NOT answer a direct question.
Another extension has been requested on my paper, (I approved 5 hours more). I was assured this new writer would be viewing all the articles and instructions from the past several hours of chat messages. I can only hope it arrives before another late penalty for my paper.
OK, so this deadline has come and gone (writer #3) and again, I have been faithfully promised that writer #3 has all the needed instructions and my paper will be ready soon. So, there goes another 10% off my grade. Finally got the paper...guess what, 80% of what was in this new writers paper was an EXACT copy of what writer #2 had, the primary difference was that many of the citations for the non approved reference had simple been removed or another citation stuck in there. That was totally not going to work.
Now for writer #4, I requested a new one and asked that this writer start from scratch. This writer produced a very nice quality paper, but AGAIN, must not have read all my instructions. The paragraphs were still longer than requested. Two of the references may not have been the original ones I sent (of course by this time I could not remember what I had sent and what I had not).
I will accept this paper and just be satisfied. After 4 writers, enough is enough. I will shorten the paragraphs to the required length, I will double check the references with the in text citations to make sure they were among the ones I sent that were approved by my Professor. As of right now my paper is so late there is no way I will make a passing grade, but a low grade is easier to bring up than a flat zero!! All this should have been handled better by Premier Essay.