I've spent half-an-hour trying to fix redirections in the cPanel and it didn't work.
Then, I gave up and contacted SG. Konstantin was my support person.
In no time, the problem was solved and more. He fixed. Htaccess which I wouldn't touch ever in fear to mess up the website, and he deleted the unnecessary redirections.
Thank you Konstantin and thank you SG
Siteground provides excellent support to solve our PHP apps hosted on Siteground.
A. Very fast response
B. Very fast resolution time (less than 6 hours)
All done on Sunday evening!
Had a permissions issue and could not upload images to my Wordpress site. Used the chat support and it was fixed in about 15 minutes. No charges were incurred.
As an agency we use Siteground's hosting services.
Repeatedly I have experienced that Siteground's Customer Service is superb.
Early responstimes and answers to my questions.
Ive spoken to many sales reps and most are either incompetent, too focused on squeezing every penny out of customers or rude - non of which helps with long term business - Aleksader Ts was the opposite and if I ever need to buy anything else, Ill be asking for him because I trust him and appreciate his manners and competence - top guy
He helped me get my IP address issue resolved quickly and couldn't have been more helpful. I was totally lost without him. It is people like him that make me happy I switched to you guys from godaddy
Update Nov. 14th:
To make it even more frustrating, they renewed my plan 15 days early! I didn't even have a chance to move my site to a different host before they charged me $350! After finally finding the contact form & emailing them (the only option you have before they even offer chat) I chatted with the customer service, and they were great about refunding me for the renewal. But of course now I have to wait 7-10 days for the refund to hit my bank. So I'm still out $350 that I wasn't expecting to spend! So if you go with them, make sure you select "No automatic renewal", or head's up! They'll hit you with it way before your plan expires!
~~ Original Review ~~
I really haven't used their customer service much, and that alone makes the renewal price outrageous. The new sign up account is an okay price, but then to go from $80 to $350 after you get your site established, is nuts! Other services have just as good of track records for uptime and freebies... Without an insane renewal cost.
I'm certainly not signing on again. Which unfortunately means I have to start over and create a new site with a different host. But it won't be 350 BUCKS!
Not much to write, really, except that for me Siteground support has always been fantastic. Every support person is knowledgeable, friendly, polite and effective. I couldn't ask for more!
Transferred our sites from Godaddy totally different experience, very helpful highly recommend, Someone always ready to help and a polite and very professional way. Thank you to your team!
I AM NEW IN THE WEB INDUSTRY, AS BEGINNER WE FACED A LOT OF PROBLEM BEGIN WITH HOSTING, DOMAIN, TRANSFORM AND SO ONE
I FIND A REALLY FAST SERVERS IN SITGROUND 24/7
SO HELPFUL AND KIND DO NOT JUST FIX THE ISSUE THEY ALSO TEACH YOU HOW CAN YOU HANDEL IT IN THE NEXT TIME I REALLY WOULD LIKE TO THANKS THEM FOR THIS GREAT SERVER
HIGHLY RECOMMEND THEM IF YOU WANT TO BE PROACTIVE
Thank you to Stefan who made me feel like an expert, who has no technology experience, but made it really easy fo me to achieve my goal. Thumbs up for his super support!
Another crisis averted - thank Daniela! Working in a test environment just got amazingly simple. Looking forward to seeing the changes I can make on the single click instead of in the live site
We have recently moved from Bluehost to Siteground but let me tell you we have experienced unexpected Speed, Service & Support from Site Ground they are the best in this business. Will highly recommend to all.
Bluehost Spends more money in marketing rather than investing in their Data centers and SERVERS.
We are happy to be a Part of Site Ground.
Efficient resolution, answered many questions, always look forward to getting quick resolutions to issues
Hey there, on august, 29th 2023 I tried to get the Premium CDN service of SG. As always I use to do, I've inserted my credit card data on the SG system. However, SG made a test transaction of R$ 17,51 (R$ is the Brazilian Real) BUT THE SYSTEM ASKED ME ABOUT THE VALUE IN USD! I've tried until the system print me a DISTURBING message saying the I'd be blocked on the next day! O.M.G.!
I almost got a heart attack. So the kind attendant Ervin (SG support staff) gave me help and we could to fix the mess that SG system made.
So, If you are purchasing some service from SG, be sure to tell them the test transaction value in USD (United States Dollar) unless they could block ALL YOUR SITE! Beware forks!
SG, I've been a loyal and happy user but you have to fix this kind of fail!
Bis Bald.
Hello Erick. We appreciate your feedback and understand your concern. It appears that the order you placed triggered our internal verification process, which is designed to safeguard against unauthorized card usage and potential fraudulent payments. We’d like to clarify that for hosting accounts and related services linked to addresses in Brazil and the entire LATAM region, the default currency is USD. Thus, any required payment verifications are conducted in USD as well. In cases where the verification process isn't successfully completed, access to the account is temporarily restricted. This step is taken to ensure the protection of client data from unauthorized access. With that said, we're glad that Ervin from our support team was able to assist you in resolving the situation. We apologize for any distress this may have caused and appreciate your loyalty.
We remain available to help 24/7 should you require any further assistance in the future. Thank you for your understanding and ongoing support.
Kind regards,
The SiteGround Team
Always registered a phone number to which you have access immediately. I contacted the chat support as a new customer, very efficient, responsive and helpful. Good chat support.
Siteground rocks! The best advice is given in a simple language you can understand.
The representative understands the problem and guides you on how to resolve any issues you might be facing.
Nicholas did an amazing job of helping me through migrating my domain. He did the necessary steps, but helped me to learn some parts as we went through the process. Great experience!
Left another host to join Siteground and I have no regrets! They always help, and I never experience down time, like I experienced with my previous host.
There's not a lot to say, the service is so spectacular on SiteGround support, it never fails to resolve every problem I can come up with. Thank you Siteground [Paul - Sydney Australia]
Overview
SiteGround has a rating of 4.2 stars from 561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SiteGround most frequently mention customer service, support team and response time. SiteGround ranks 22nd among Web Hosting sites.
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Hello Trenton,
We are glad to hear you are happy from the assistance from our side.
To clarify, all our hosting plans are set to automatically renew 15 days prior the expiration date for avoiding any service interruption. The renewal is at our regular price listed on our sales pages and the new term is added to the expiration date of the account This is the expected behavior of the system on our end. We send 3 email reminders for the upcoming renewal in advance, to ensure our customers are taking an informed decision on whether they would like to extend their subscription with us. We can only presume that these email reminders have been caught in a spam filter, since you were surprised by the renewal price.
We can confirm that the renewal has been cancelled and that the refund had already been posted from our end.
Kind regards,
The SiteGround Team