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SiteGround

How would you rate SiteGround?
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Australia
1 review
12 helpful votes
Follow Lyell A.
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Be very careful. You don't receive any discounts on renewal. My hosting price went from $7.45 per month to almost $30.00 per month! As a small business, an increase of over 300% in price is not something that my budget can handle. If I did the same in my business with my prices, I'd be out of business.

I was going to give 2 stars due to not having issues in the 2 years I was with Siteground. However reading the insincere replies from them to the many other customers who have the same issue left me needing to change to a 1 star. Jumping up prices like that was deceptive (as much as they say they are being transparent with their prices).

Getting you in on a 'too good to be true' promotional price to have you do the hard work and move over to be stung by the "regular" price as soon as it renews.

Luckily I cancelled renewal before this happened. I asked them if there was anything that could be done and the price offered was still double what I can pay in my local area.

I'd suggest going elsewhere. I can get a local hosting company to host for less than half the cost.

Date of experience: September 12, 2020
GB
1 review
0 helpful votes
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I would like say a big thank you to siteground team
I felt the questions were a bit silly but I needed answers
They were answered very professionally
Could not have been more helpful
I will be joining siteground as soon as my hosting is near expiring
Many thanks once again
Mark

Date of experience: July 14, 2020
North Carolina
1 review
0 helpful votes
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Outstanding Help
September 1, 2020

He was able to fix my issues right away which actually ended up being user error but he was so kind about it and got me in the right direction. Thank You Again.

Date of experience: September 1, 2020
India
1 review
1 helpful vote
Follow WEB M.
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Way TOO EXPENSIVE
March 7, 2024

Way too expensive man...I simply don't like this website. There are a lot of cheap options out there.

Date of experience: March 7, 2024
SiteGround W. SiteGround Rep
over a year old

Hello, the SiteGround team here. Thank you for sharing your feedback. We’d like to use this opportunity to explain why our hosting plans are priced the way they are. At SiteGround, we are dedicated to offering a wide range of hosting solutions designed to deliver the best possible performance, speed, and security for your website. Our commitment to excellence extends also to our top-notch customer support, where our highly trained team is always ready to assist with any inquiry you may have. We also pride ourselves on providing cutting-edge technology, a wide variety of tips, tools, and resources, and most importantly, unparalleled reliability.

We believe that the value provided by our hosting justifies the cost, especially considering that we do everything with care, keeping our clients' needs in mind. We aim to provide not just hosting, but an all-in-one platform for website growth and success.

Hopefully, this clarifies.
The SiteGround Team

Australia
1 review
0 helpful votes
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Best support ever!
August 14, 2020

Oh my gosh... I was struggling with a site issue for a couple of hours. Dropped a ticket to SiteGround support and the error was resolved in less than 2 minutes. Wow!

Date of experience: August 13, 2020
Australia
1 review
0 helpful votes
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Amazing customer support
December 15, 2020

I have been using siteground for 6 years and never had an issue with customer support. They are super knowledgeable and assisted me every time under an hour.

I highly recommend them.

Date of experience: December 14, 2020
South Carolina
1 review
0 helpful votes
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GREAT Customer Service
February 5, 2020

I have had SO MANY different hosting companies. Had the cheapest (and yes that turned out to be in quality as well) and the MOST expensive due to client needs. Siteground has been GREAT! Their has never been anything that the Customer Service team has not been able to resolve. Granted in some cases it took time but as long as there is a resolution and communication - that is easy peasy.
Never got a Wordpress white screen (autoupdate and the like has protected me) Now with them for 5 years and no complaints.
Wordpress issues are interesting and some you have to blame the plugin developers not the hosting company. When you know that the hosting company simply provides the DB and the space to host it then you gotta separate the parts to the right responsible party.

Date of experience: February 4, 2020
Pakistan
1 review
0 helpful votes
Follow Talha A.
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My problem was basically because of my own stupidity!

I thought I should contact the support and go grab some tea and YET the moment I pressed that "Send" button someone had already got my back!

This is the first time I have experience such speed, so I've got to say I am quite MOVED: D

Thanks again!

Date of experience: October 1, 2020
Philippines
1 review
2 helpful votes
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I was not happy to receive this message, since when I signed up it was for unlimited web site and no Inode quota was mentioned.

Immediate action required: Your Hosting Plan hosting plan exceeds its dedicated Inode Quota

I have reluctantly upgraded early to cloud hosting at much more money, but I did this because I am super satisfied with their support, and I rarely say that about any company.

Date of experience: July 6, 2020
SiteGround W. SiteGround Rep
over a year old

Hello,

We are glad to see you are happy with your support experience with us!
The inode usage consists of the total number of files and folders present on your hosting account and the quotas are listed in the plan comparison sales page, in the “Server Resources” section. Whenever clients reach the plan inode quota, they can either delete any unnecessary files from the hosting plan, thus decreasing the usage, or upgrade to a higher plan. You may want to review and delete old email messages, old website pages in order to decrease the number of files/inodes and eventually downgrade your plan.

Best regards,
The SiteGround Team

Utah
1 review
0 helpful votes
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Amazing customer support
February 12, 2020

I am new to programming and web hosting so I've had siteground help me a lot through their support chat and they have been great at giving me step by step guidance as I learn everything.

Date of experience: February 11, 2020
North Carolina
1 review
0 helpful votes
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Amazing Service
May 26, 2020

Outstanding customer service! A quick chat with genius support staff helped fix my technical issues. I've had Site Ground for years and continue to be impressed at the service and support.

Date of experience: May 26, 2020
GB
1 review
0 helpful votes
Follow Leyla N.
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Was helped by Peter G today and he was so very helpful. He helped solve an issue for me that was completely my fault. Despite the fact that my mistakes were self-inflicted and that I made those mistakes in order to avoid paying the higher price - he did not make me feel like an idiot. He quickly fixed my issue so that I could go ahead and renew for 36 months.

Why did I decide to renew Siteground despite the increased cost? I have been with Siteground for two years now. In that time I have not had any issues with them or their service. After carefully looking over all of the options available and considering all factors, including reliability, ease of use, customer service, features, etc... Siteground is one of the best hosting services I have ever had. It sucks to have to shell out a lump sum for a new or fairly new business but it's so important to remember that you get what you pay for. And if you consider Siteground's track record, that still comes at a reduced cost when comparing all factors against other hosting companies. Honestly, if you're serious about your business, I highly recommend Siteground. I won't think twice when having to renew again three years from now.

Date of experience: October 12, 2020
Massachusetts
1 review
0 helpful votes
Follow Tara B.
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Mostly Excellent, but...
February 9, 2023

I have been a happy Siteground customer since 2016, and was VERY surprised (not to say annoyed) to learn today that a hosting plan is required to access DNS management services. This is true even if you don't actually host with them, and use them only as a domain registrar.

There is LITERALLY NO WAY to contact this provider unless and until you pay for hosting...even if you have other products with them. Very poor form to make customer service an upsell embedded in a services some customers have no need for.

Some basic level of service should be available to EVERY paying customer, and if they want people to pay for additonal customer support, then allow them to pay JUST for that. Don't embed it in hosting they may neither need nor want.

Date of experience: February 7, 2023
SiteGround W. SiteGround Rep
over a year old

Hello Tara,

First and foremost, we’d like to thank you for being a loyal customer all these years. Your review caught our attention and we’d like to use it as an opportunity to provide more clarity about your concerns.

The domain DNS zone that you mention is indeed one of the default services that all SiteGround customers receive as part of their Site Tools when they activate an account. DNS is just one of the many essential hosting features that are included for free with all our plans, along with SSL, CDN, daily backups, email services, spam protection, etc. DNS management has always been included in our hosting services.

The domain can also be managed on its own if you no longer require hosting. Users have complete control over their domain admin details, privacy settings, billing information, and also name servers, so they may point them to an active hosting account/DNS management tool at any time if needed (this does not have to be with SiteGround). In such scenarios, we do not impose any restrictions or limitations, and users are free to connect their SiteGround-registered domain to another host or even a free third-party DNS provider by simply entering their name server records.

Our support team is available 24/7 and ready to assist with such requests as well. All of our clients have access to all 3 support channels regardless of whether they are using a hosting account or just a domain name.

For any domain-related questions, you would need to visit the Help Center page in your Client Area and select "Domain" from the list of categories. Most of the categories are related to websites and we would require you to specify the exact site in your inquiry. Hence, the domain category is the appropriate one for clients who only manage domain names with us.

It is our hope that this information helps. And if there is any further assistance required, our team is available and ready to help, so feel free to reach us at any time!

For your convenience, we’ve included a tutorial with steps on how to reach support below:

https://stgrnd.co/contactus

Kind regards.
The SiteGround Team

Australia
1 review
0 helpful votes
Follow Gayle H.
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Alexander was efficient and spot on with his questions and answers. He spent 37 minutes with me solving a non-working website. Now working. Thank you.

Date of experience: December 9, 2019
Singapore
1 review
0 helpful votes
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Best service w
March 9, 2024

This is best hosting provider, best customer service and support. So dont worry host your website here

Date of experience: March 8, 2024
Florida
1 review
0 helpful votes
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Diana was a tremendous help. Not only did she resolve my issue in record time but her professionalism was top notch. Thank you for your help and a great experience.

Date of experience: May 25, 2020
New York
2 reviews
0 helpful votes
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It took me awhile to figure out accessing the Live Chat feature, but the tech support was terrific, and helped me get my site back and cleaned up. Highly recommend.

Date of experience: February 16, 2021
Canada
1 review
0 helpful votes
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Daniel was amazing, answered all my questions and was extremely polite and friendly. I have used multiple hosting provides in the past so far I think Siteground is way better.

Date of experience: July 5, 2020
Texas
1 review
0 helpful votes
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Great customer service
October 22, 2023

Had a unexpected price increase after years of use, I wasn't prepared for this and was going to lose years worth of work. They where kind to offer me a discount so I could keep my service up.

Date of experience: October 21, 2023
Florida
1 review
0 helpful votes
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Quick, professional, and accurate customer service. I have been using SiteGround for several years now, and they continue to improve their services and product.

Date of experience: March 27, 2020

Overview

SiteGround has a rating of 4.2 stars from 561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SiteGround most frequently mention customer service, support team and response time. SiteGround ranks 22nd among Web Hosting sites.

service
128
value
120
shipping
17
returns
23
quality
112
This company responds to reviews on average within 0 days
+37