Sirius XMReviews 121

I was given a special offer for six months, and then Sirius XM started automatically charging my account. Beware! Canceled the subscription.

I cancelled my 3 months for $1 trial after only a week because the Roku app is so limited and the phone app I'll never use and I don't own a car so can't use it there. After I cancelled on the website I could not remove my debit card. I spent an hour on the phone first with a regular call center person and then his supervisor and both told me they can not remove my debit card. They said my card would just disappear off their website after the 3 month trial is over. Don't believe it. Not acceptable and downright CRIMINAL in my opinion. My anxiety is through the roof and will be for 3 months until April 2024! I will call my bank after this review to put a stop on Sirius XM charges because I wished I would have read these reviews BEFORE I gave them a try because obviously they are criminals. My actual rating is Negative to infinity and beyond, one star is far to good for such a corrupt organization.

These people are impossible! I tried, and tried again to get serious, without giving them my charge card#. I wanted paper billing. Once SiriusXM has the charge card #, they routinely keep charging the account, for increasingly higher rates when trials are done. When this happens, we must do the dance to get lower rates, or cancel. I like the service...but although the trial price is good, the normal price, to me, is absolutely not worth it.

The new app is a horrible design not intuitive. I cannot find my favorite channels and I have wasted too much on it. Canceling my subscription

The music variety has gotten worse and worse over the years. They've taken to playing the same "twenty" songs over and over and over no matter what channel you listen to. Then they discontinue channels from vehicles or move them to another location that older vehicles cannot get. On top of that their rates get higher and higher. Just try to contact them and ask why or to cancel your service. It's just like calling old phone companies, cable companies, etc. We're Sirius, we don't care, we don't have to.

Short & not so sweet - this new app update is AWFUL!
The overall rating of 1.29 is overly generous.

The actual Radio Service when it works is just fine. The problem is that periodically they send out channel updates that break things. I had a preset channel, 105, so there is a favorite in my car radio. No issues for the longest time. An update comes out and I can no longer get this channel. I should mention that I still get channels 100,101,102,103,104,106,107,108, you get the point. The only Channel missing is 105. After four phone calls to technical support and multiple attempts to get a refresh they passed my case over to senior technical level advisors. You obviously don't get to talk to these people but they never replied after 3 days. I left them a message to contact me back and I received an email from corporate Solutions team. They gave me a call as well and I spoke to them. Their answer was my radio is too old and it was the radios fault that I could not get this one channel. How more ridiculous could this ever be. If channel 105 was never available on my radio there would be no way I could set it as a favorite or preset. I explained this to them and although she agreed with me, she said that is what she was supposed to tell me as provided by their technical support team. In reality, they simply don't want to send out a new patch. As it turns out many people are missing this channel. I understand that it would cost them time and money to put a patch together to make sure that this went out to everybody but are not we paying our bills on a monthly or annual basis. Should not we receive the channels that we have contracted for. In my opinion we should. In their opinion I guess not. In my opinion this is an absolute Lie by the company. Highly offensive and if I could go a different route I absolutely would. Unfortunately they have a monopoly on satellite radio.

Omg - renewal every year is brutal, the folks in some other country will tell you one rate and try to pad other costs, don't give them your credit card :/

My family has had SiriusXM radio for years. The bill is always correct and it's nice to have music in the car and in the house for one low price.

Good Job!

Worst company ever. They don't fu**ing understand that when you say no to them it means no... they don't understand and they keep harassing you... I've had almost 200 phone calls asking me to sign up with them when I've clearly told them no... stop acting like zionists and listen to your customers. If they say stop attacking, stop it. Complete bunch of tw*ts!

They allow nonaccount owners to cancel a subscribers subscription. Then they refuse to refund the subscription balance to the owner of the account.

In paying my balance of $12.79, a duplicate payment was taken and not authorized by Sirius XM. I called back 5 times& was told a refund was made to my card. It NEVER happened. Sirius XM lied!

The primary fact is that your representative came down on the price for the plan 4 times. My concern is with the lack of integrity of this Company. I called to inquire about why my plan for the next year would increase as dramatically as shown on my renewal notice (almost 300% increase over the prior year!). Your rep came back with 4 offers, each one less than the previous. The final offer resulted in a premium proposal that was still 23% greater than what I paid for last year. While this may have been acceptable, I could not get beyond the fact that you didn't offer me the best price to begin with. Had I not called I would've been stuck with a 300% increase to my annual premium. And had I agreed to any of the first three options that your representative gave me, it still wasn't your best and final offer. This whole process caused me to lose confidence in your company. This showed me that SiriusXM is not a company that operates with integrity. Consequently, I have no interest in doing business with your firm going forward. #SiriusXM Billing Scam

My wife bought a new vehicle in June and added Sirius XM when the promotion expired. Signed up for a year and was told I had to wait 1 month to get it changed from auto renew to bill pay. I called today as per my notes and was told that this cannot happen. I ask to be transferred to a supervisor and was told they were sorry that I was told incorrectly by their representative, but there was nothing they could do. The customer service for Sirius is horrible. Never can get a straight answer and I am past fed up with the BS. Will be discontinuing service on this vehicle just as I did on my car several months ago. I haven't missed it yet and won't miss it when I discontinue the service on this vehicle. If they would just do what they say it wouldn't be a problem, but they don't care. Sadly this is very common in the times in which we live.

They make it way to hard to cancel. I cancelled because the xm In my jeep isn't working. This morning I get a charge on my card to extend my FREE trial. Called them told them it was cancelled and I don't want it. Only after I said I was writing a review about it did they refund the money. It took almost 2 hours to get it done and then more time to make sure it was cancelled. I wouldn't recommend signing up unless you are positive you want it