The "updated" app for the iPhone is LOUSY! BRING BACK THE OLD APP The new app is not at all user friendly and they took away the best fearures

I have had Sirius/XM in my 2016 Corvette since purchasing the car 3 years ago and the reception always goes in and out when you hit certain locations or have bad weather, but recently, the message has been coming up "No Signal--Reception May Be Blocked" in areas where it never did that before. I tried the signal refresh through text message and it didn't help. The following day, it worked but was cutting in and out repeatedly. The third day, I got a message that just keeps repeating "Loading XM" and that's it. No sound. I called customer service and that man in the Philippines was okay, but he couldn't do anything. Then came the worst nightmare---he transferred me to "tech support", where they're SUPPOSED to be more knowledgable. Haha, right! The individual I ended up speaking at (I don't say "with" because he didn't listen to me at all) was the rudest, most condescending and misogynistic jerk. I was trying to explain the different messages and experiences I'd been having for three days and he just kept talking right OVER me, insisting that the messages aren't part of their service, whatever the h*ll THAT means. He said only the subscription is their service and told me it had to be that my radio is too old because it's a 2016. My niece's car is older than mine and her radio is just fine, has no problems loading S/XM. He insisted the only option is for me to take it to the dealership. Right, a place that won't overcharge me for this at all. I kept trying o ask him what do I do if I take it to a dealer and they say it's YOU, leaning S/XM. He states that if they say that, the person isn't knowledgeable and they should call HIM. He kept telling me that my problem is that I just don't want to take it to the dealership. No, it's that I honestly do not feel that this is a radio problem, due to the radio working in every other capacity, with other platforms like Pandora and Apple Car Play. I told him that I guess he was saying that I had no recourse but to cancel my S/XM service if he would not even try to help me. What does he say? "I can cancel it for you." Oh! THAT he knows how to do! And that's the attitude of S/XM toward their customers? With the prices they charge them? Just "we don't really care---bye-bye"? I replied that I didn't want HIM doing anything, since if and when I'm ready to cancel, I'll want someone who actually KNOWS what they're doing. This jerk had already made his mind up that it wasn't anything at all to do with their service, but it was MY radio that was the issue. And, for the record, I did not start out being rude in return to him. I began politely trying to explain the problem and he was just flat out RUDE right out of the gate and I was not about to sit there and take it. I enjoy a few of the channels on S/XM, but I really don't feel that the money I spend is worth those few channels. I wish some of the artists would realize how S/XM treats customers who also happen to be their fans and do something about it, like boycotting any interviews/special events with them. Music is my passion, but dealing with "men" who are the equivalent of a horse's posterior is not. Try giving the customer service and tech support jobs to Americans, S/XM!

I was a customer of Sirius XM for 2 or 3 years or better up until this last week. My car finally died and I had to get a new one.They hounded me for 6 goddamn dollars. I explained the situation to them. They were going to switch me over to the plan just for the app. The first woman I talked to was the only one that knew what she was talking about. She is the one that let me know about the 499 plan. I explained I lost my debit card and I could not pay them until the 1st of June. Which Is 2 days from Now as of the writing of this. She notated my account and while I was talking to her, another one of their customer service people called me. I explained to this extremely rude woman what was going on, and that i didn't need to talk to her because it was being handled right as we spoke. She just kept right on reading the script that they are apparently supposed to have. When I did not want to listen because I told her I was talking to another serious x m employee, she hung up on me. After that I thought everything was straightened out. Then, I get a call from a third x m employee. He apparently could not understand the simple plan that we worked out, that I lost my debit card, that I could pay it on the first. Bear in mind I said that was two days from now. These people either do not notate their accounts when they talk to people or just do not pay attention to them altogether. I had been a loyal sirius x m listener. Come the first even though it costs a little more I will be a youtube customer. Should you decide to sign up with sirius x m, I would advise talking to a supervisor. Truth be told I don't know if they're any smarter either, but i don't forsee them getting any better. When your probationary period is up, They jump your bill to over twenty dollars. The radio was nowhere near worth that price. I do not forsee going back. They would have to wow
me with a bill and they would have to keep their word and they certainly would have to improve their customer service, which I would give a zero star if I could. But I will tell you what's going to happen. In about 3 or 4 months they will offer me a deal to come back. Which will immediately go into the circular file. It just blows my mind the miscommunication that they have. They play the same songs over and over again too they tape their shows and run them in different time slots during the week. You could almost predict the order. So let the buyer beware.

I tried out Sirius for the first time last year when I bought my new vehicle with the included trial. Once the trial ended, I may have been interested in keeping it if I would have been provided ethical and fair business practices, however the shadiness and slimy tactics that this company pulls made me cancel my subscription altogether.
If you are trying to keep a customer and you want to resort to overcoming objections to cancellation, the first recommendation is to offer the best deal up front the first time. Don't offer a moderate deal to see if they take that, then if they still refuse continue to lower the price. Just offer the best deal the first time and I tell you, you will have a much better chance to keep a customer than to give them the runaround. I had to sit through 3 different offers, each time at a lower price before I got annoyed and finally had to raise my voice to get them to cancel once and for all!
Secondly, I continue to get emails and marketing efforts of offering this "fabulous, once in a lifetime" deal *eye roll* for $6 a month. If anyone has done any research, of which I believe most consumers would, they would know that it's easy to get the renewal for $5 a month. I can even go direct to the Sirius website and input my radio ID and credentials and it gives me this option, so why are you trying to scam consumers in these ridiculous marketing efforts of $6 a month? Again, if you want to retain or renew consumers, then you need to offer them the best deal available, not try to trick them into thinking they are getting the best deal available only to pad your own pockets.
After dealing with customer service the first time and these continued slimy business practices I will NOT be returning to Sirius...unless or until something changes. Consumers are too busy and there isn't enough frustration level availability to have to deal with your BS again once the renewal came up a 2nd or 3rd time.
So while I do slightly miss having Sirius available to me in my car and at home, I'll deal with the regular radio stations and even Amazon music before I would even re-consider doing business again with a company that appears to be happy and content with scamming, tricking and not valuing it's customers.
Looking at fellow reviews, Sirius management, you should be ashamed of yourselves! Try being honest and forthcoming for once!

I bought a new car and it came with a free six month Sirius xm subscription. When my subscription ended, I called Sirius xm to see if they had any deals. I was first told that if I wanted to renew it would cost me $25/month. I don't use Sirius xm often, so I said no thanks. I would like to just cancel it. Before I hung up I was told to hang on, she can transfer me over to another person who can tell help me out with if there are any new offers available for me at that time, so I said sure.
When I was talking to the Sirius xm agent, she told me that I can get a new yearly offer of $87.56 plus tax which totalled $120.90 which would start on July 18,2022 and end on July 18,2023. I said yes, that works for me.
Then Last month, January 2023, I received an email from Sirius xm stating my service was coming to an very end soon and that they would be billing me $25/month starting in two weeks. I thought it was spam mail as I get spam mail often. I received another email two weeks later which looked exactly like the previous email, so I decided to look into it more. I decided to call Sirius xm and speak to someone and ask if it was legit or if they thought it was spam emails. The agent told me that it wasn't spam and that they had sent me the emails to let me know that my subscription was coming to an end very soon and if I would like to rent it.
I was shocked. I obviously said no because I had paid for a yearly subscription, and it was now only the month of January ….so how can my subscription be ending soon already when it's not supposed to until June 2023. I told the agent that I have the email, receipt etc. from when I paid for my yearly subscription last year. That agent said, no. I had only paid for a "six month" subscription. I said no, I paid for a year and by the way I have the receipt and emails from Sirius xm showing it. I told the agent that they obviously lied to me, and that I'm not paying them any more money, and to just shut off my service.
They are scammers. Again, as soon as I said just cut off my service, the agent said, hang on, I'll transfer you over to someone else who can help you out. I said ok, because I wanted to find out why I was told I had only been on a six month contract, when I had paid for a year subscription and as if that wasn't bad enough, they actually had the nerve to try and get more money out of me
I said, are you trying to call me a Lier? Do you guys try to scam everyone? I have my receipt! Have my emails! I have proof that I am correct and you are lying scammers. I even emailed them my proof of my receipts and emails, and nobody ever replied back to this day. I wasn't expecting anyone to ever answer. I just wanted to prove my point.
I decided to hang up and block that company. I will never have anything to do with that horrible company again. They are liers. They scam people.