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    SimplyElectronics.net

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2.5 / 5
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Overview

SimplyElectronics.net has a consumer rating of 1.26 stars from 35 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about SimplyElectronics.net most frequently mention credit card, overnight delivery and immediate refund problems. SimplyElectronics.net ranks 33rd among GPS sites.

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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • My money was taken within seconds of me placing my order the cost was over £1000, 20 days later still waiting.
  • Apparently it came from HONG KONG due to which I can't claim manufacturer warranty.
How would you rate SimplyElectronics.net?
Top Positive Review

“4 purcases, and not a problem so far”

Darryl H.
7/11/15

So, I've brought 4 items from Simplyelectronics (2 phones, 2 smart watches) and have not had one problem. At first I was a little hesitant, because a galaxy note 3 was being sole for about £120 cheaper than anywhere else, so read every bit of information I could find about the company. The majoroity of complaints seem to be about the delivery time? If you read the small print, youll find out SE use suface mail to keep the post down, and generally ship in bulk, so chanses are, they wont ship an item until multiple orders are going to the same country. There staff are extremly polite, and try there hardest to quell any issues.

See positive reviews
Top Critical Review

“Awful”

Tony A.
12/5/15

The worst thing about this site is that it is misleading, in that it never makes clear (except by scouring the minutest of print) that it is not a UK site but based in Hong Kong - hence all the delivery problems. It wouldn't be so bad if their customer service was up to anything but four goes have not even ended in a conversation, and they never respond to the online contact forms. Just don't use.

See critical reviews

Reviews (35)

Rating

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Reviews that mention popular keywords

order (19) hong kong (6) refund (17) credit card (5) company (13) 2 weeks (4) item (8) money (14)
darrylh8
1 review
0 helpful votes
July 11th, 2015

So, I've brought 4 items from Simplyelectronics (2 phones, 2 smart watches) and have not had one problem. At first I was a little hesitant, because a galaxy note 3 was being sole for about £120 cheaper than anywhere else, so read every bit of information I could find about the company. The majoroity of complaints seem to be about the delivery time? If you read the small print, youll find out SE use suface mail to keep the post down, and generally ship in bulk, so chanses are, they wont ship an item until multiple orders are going to the same country. There staff are extremly polite, and try there hardest to quell any issues.

Tip for consumers:
Read the small print, dont pay the cheapest price for tech then expect the item at your door the next day. Its possibly better to order over the phone, tell the staff you want a uk 4g lte comtable phone

Service
Value
Shipping
Quality
lisab34
1 review
4 helpful votes
December 12th, 2011

Funny thing. Today, I received via Fed Ex, a Nikon lens that I ordered at a really good price on Simply Electronics on 11/27/11. There was something a little odd during the ordering process (requiring me to give my cell phone number in order to get a verification via text message, in order to complete the transaction). That caused my suspicions to perk up a little, but I went ahead with the order anyway.
Then I went online to check out this company, and found all the horror stories and bad reviews. When I repeatedly tried to call Simply Electronics' 24 hour phone number to cancel the order, it was always saying the same message: "All circuits are busy..."This prompted me to immediately file a dispute with my credit card company.
A couple of days later, I received a FedEx tracking number, which I assumed was part of a scheme. I was very skeptical. When the package actually arrived this morning, I expected to find damaged or used merchandise. But, guess what? I received a new lens exactly as I ordered. It cost me about $100 cheaper than any other site. I'm a little shocked, and happily surprised.
All in all, would I recommend Simply Electronics to others? I guess I'd just tell them of others' bad experiences, and of my really good deal, and let them decide.

tonya191
3 reviews
2 helpful votes
December 5th, 2015

The worst thing about this site is that it is misleading, in that it never makes clear (except by scouring the minutest of print) that it is not a UK site but based in Hong Kong - hence all the delivery problems. It wouldn't be so bad if their customer service was up to anything but four goes have not even ended in a conversation, and they never respond to the online contact forms. Just don't use.

davidw150
David W.
1 review
3 helpful votes
May 14th, 2014

SLOW DELIVERY DIFFICULT TO GET REFUND_AVOID. I purchased a Go-Pro Camera from this site (3 weeks before) a sports holiday only to be told the delivery would not arrive until after I had departed. I cancelled but these people still despatched. I never accepted the delivery but am still (2 months later) awaiting a refund despite numerous mails and problem tickets raised. Now with my Bank !

markf8
1 review
2 helpful votes
January 26th, 2011

Hey eveerybody. I purchased an external battery pack (hypermac) from this website. I chose this website because it said it shipped in 2-5 business days. However, this product was not recieved before my trip to India (a week from the day I ordered it). After coming home from a 2 week trip, I began researching this website. Most of the review were from enraged technos like me who had not recieved their product and were not refunded. I began to get scared but did not get the chance to call or email them. I felt I learned my lesson and it would be too hard to get my 300 dollars back. However, nearly almost 2 moths later, a mysterious Chinese package was delivered to my door! I opened it up, and there it was, in the official box! However I began to suspect that it was a knock off. The box said HyperJuice, not Hypermac. However I was relieved when I called Hypermac to confirm it was official. Don't badmouth this site, just be patient. But I won't be buying here again.

alana102
1 review
1 helpful vote
June 19th, 2015

SOLD ME A SONY PHONE. DOESN'T WORK WITH UK 4G NETWORK. BLAMED ME THE CUSTOMER! KEPT PHONE FOR 5 WEEKS DID NOTHING ENDLESS EMAILS. REFUSED TO REFUND OR REPLACE. SPEAKING TO LAWYER AND CONSUMER AFFAIRS. PLEASE PASS ON. AVOID AT ALL COSTS

ollip
1 review
4 helpful votes
November 10th, 2014

I have been waiting my GoPro from warranty repair for 3 months, all emails they just reply with general-autoresponse-style mails. STAY AWAY FROM THIS SHOP.

kv19
6 reviews
13 helpful votes
January 23rd, 2014

Tried to purchase a Tamron lens by them, as their price was the lowest available online... Unfortunately, at first they seemed legitimate but at the end it appears that do not ever intent to sent the product and want to hold your money as long as possible...
After 7 business days I cancelled the order, as they were trying to convince me to accept a delay after a delay in submitting my order. Upon cancellation they said that they want TWO weeks to issue a refund, where they charged my credit card at the same instant I placed the order... Terrible service, terrible support and probably a scam or a "bonzi" type scheme fraud... Now I am waiting for the refund for a couple of days until filling a chargeback with my bank.

Stay as far away as possible.

muhammadf12
3 reviews
3 helpful votes
December 7th, 2015

Hi,

I have been chasing for battery replacement since last 10 days and all the response I get is sir change the cable, charger, battery, send us the screenshot and all the lame excuses of this world rather than serving the warranty.

Leah@ S. E in 2015 is still under the impression that batteries get damaged to overcharged. Since 2013 majority of the mobiles cuts of the power when battery is charged.

When I called samsung they can't recognise the product because it's a non uk movbile. Apparently it came from HONG KONG due to which I can't claim manufacturer warranty.

So long story short I have bought a product which no one is willing to claim the warranty.

However, I have filed a legal claim with OMBUDSMAN and raised a dispute with my bank to get my money back for non disclosure of origin of product.

DON'T BUY ANYTHING FROM HERE. THEY HAVEN'T GOT ANY POST SALES/repair phone number. All there representative are sitting in Philipine and no verbal interaction is possible.

I wish I would have read people reviews previously.

davidb264
3 reviews
6 helpful votes
March 12th, 2015

Where to start? Ordered a Samsung Galaxy A5 4G LTE phone, at what i thought was a bargain £249, due to the fact they are £350 in the majority of other places. Dispatch time was 2 - 3 days. Waited almost 2 weeks item was not even dispatched. When i went back to the site the title of the item had changed to Samsung Galaxy A5 A5000 Duos, which is the slightly older and lot cheaper model that you can get from most places for around £250. Emailed company, was eventually told item was dispatched on 6th March. By 11th item still not delivered. So i mailed them again. 2 hours later received an email with tracking number saying the item should be here soon. Did arrive on the 12th by DHL 24HR delivery, so the item had never been posted when they said it had. Beggars belief a "U. K." company can get away with this bull. Would never use this lying cheating site again, and would highly recommend buying from somewhere else IF you want to receive the item you actually order!

henryc90
2 reviews
1 helpful vote
April 16th, 2017

I made an order for a samsung phone and nothing came for 3 months. Until now I have not received my money back, and then they closed the site down. I believe alot of people have been frauded, and despite involving consumer watchdogs and police i was unable to get my money back. It seems to me they have ripped off thousands of people and its not on. Here is the parent company http://eservicesgroup.com, I found this information about them, their owners are nowan mok and alan lim and live in hongkong. Email them at *******@eservicesgroup.com and *******@eservicesgroup.com to complain and see if any way to get money back. I'm going to keep trying. And complaining to authorities, please add any information if you have it on these fraudsters.

justins53
1 review
4 helpful votes
April 6th, 2014

ONLINE THIEVES

Rest assured, that if you order from Simply Electronics you will have a shopping experience that will make you question your commitment to ever ordering online again.

Do not be tricked by the UK feel to the site and telephone number.
Do not be tricked by the seductively low prices.

The chance of you receiving your order within a reasonable timeframe is tiny. I waited a month, of course having paid up front on an item which was reputedly in stock. I can only assume that they tried too sneak it in under the customs radar because I was presented with a bill for £90 to cover import duty. When Simply Electronics declined to pay this I had the item returned. And that was where my problems started. 4 months have gone by since original payment and still no refund despite all the nicely nicely responses telling me it is in process.

DO NOT BUY FROM SIMPLY ELECTRONICS

peterw37
1 review
4 helpful votes
April 29th, 2014

I bought a samsung s3 lte from this lot from what I thought was a uk company but are based in hong kong ( counterfeit central) they apparantly used to trade on ebay
Anyway someone I know told me that I should check if the phones fake by checking the imei number on the box
You can then guess the outcome, yes its fake
My wife said send it back for refund but its clealy obvious by the numerous complaints on every review site that these crooks dont want to give you your money back
I ve now emailed them stating that I ve contacted samsung to confirm that the pbone is a fake and if I dont get a refund (theyre not getting phond back as keeping it as proof of dodgy dealings) then I will be passing details onto the police on the grounds of fraud/counterfeit goods/copyright infringements
Because theyre crooks I dont expect to hear from them
I suppose I m lucky as most folks havent received goods or a refund

justins54
1 review
5 helpful votes
April 19th, 2014

DO NOT BUY FROM SIMPLY ELECTRONICS
REPORTED TO UK FRAUD ACTION POLICE

I ordered this product on 5 Dec and paid for it on 10 Dec. I received a note from their courier saying that Duty had not been paid and I would need to cover £90 prior to delivery. I contacted Simply Electronics who said they would resolve it. After 2 weeks I gave up and requested a refund.

4 months later Simply Electronics are still claiming that they are sorry that it has not been refunded £3,015, due to technical issues with their system... or similar. I have sent in the region of 30 emails and called on the phone to resolve this. It now appears that they have no intention of doing so. I can only describe this as theft!

mikkos1
3 reviews
10 helpful votes
September 19th, 2013

Best prices, but they are really bad at actually shipping anything. They do take your money though.

paulm109
1 review
4 helpful votes
April 21st, 2013

I ordered a 32gb ipad from Simply Electronics on 01/03/13, I saw their webpage saying best prices etc. I had a bad experience with another company also based in Hong Kong, so much that I placed the order by telephone specifically to ask whether or not this company was in HK which they denied.

Ordered item, status did not change until following week. They say up to 10 working days which is closer to 3 weeks before you can enquire where your order is and properly investigate it. I waited 2 weeks after quite a few calls made to them, I got really frustrated, staff will deny anything is wrong and delay you. I complained about lack of status update on their website and then got things like "Your acceptance of our offer is confirmed - order has been formally accepted", Order in queue - your order is in queue and will be processed for dispatch at the soonest available opportunity", "Order is progressing - your order is progressing. It is pending stock allocation or quality check before it goes out for delivery", "Order awaiting dispatch - Your order is pending courier dispatch. An email will be sent with the tracking details once it is shipped", and finally "Packed - your order is awaiting courier pick up and will be dispatched today or latest next working day".

Do not be deceived by this. Was unhappy and got in touch with a well known payment processing company who overseen payment to SE. They took this very seriously and did not tell me the full story, and although they made sure I got my money back, it seems that their senior people were investigating Simply Electronics. There are other review forums dating back the last few years with lots of similar stories about this company, I was horrified!

I ended up going to a UK high street retailer and buying directly since I was so fed up! Moral of the story, if you want your items to arrive, stick to what you know works. I'd now rather pay a bit more for a trusted name when ordering online.

emmav1
1 review
3 helpful votes
July 12th, 2013

I wouldn't even give them a star for all the hassle they have caused. Bought a tablet on June 30. After 8 days I haven't received anything. Rang them but put me in que for ages. Refered my case to KwiChex and they actually have changed the status of my order to 'refund in process.' But mind you after a week no sign of refund. Took my money off the bank on the same day I ordered but doesn't have the decency to refund.

johnc94
1 review
4 helpful votes
May 31st, 2012

Purchased goods on 10th May 2010. Date now 31st May 2012. Still no goods after an 8 day delivery promise. Contacted them, they say its "delayed. Blah blah".

Will fight to get money back since they dont actually ship anything out.

martinp14
5 reviews
14 helpful votes
March 7th, 2013

They make it look like you are buying from a UK company by misleading photos of English people and a UK phone number. I bought an panasonic HD camera from them and when I tried to claim under warranty it was refused because the camera came from Dubai. They wanted me to send it back to an address that was setup for postal fowarding. If you need more info on this company visit http://simplyelectronicsnot.webs.com/ which is setup by another unhappy customer

angeo
1 review
5 helpful votes
March 24th, 2011

I bought mobile phone from then. Firstly they forgot to process my order so it was delayed in arriveing. Then when I received the phone it was supplied with an European charger and the manual was in German! Once I tested the phone it turned out to be faulty so I returned it. I am still waiting to receive my refund a month on. You can try ringing but you are left on hold for ages. I thought this was a safe website as I paid through Google checkout. My advice - stay well clear!

stephenp2
1 review
7 helpful votes
May 6th, 2011

This is a scam website. They will take your money immediately and you will not get your goods. I am reporting them to my bank card company as fraudsters.

peterl23
1 review
3 helpful votes
March 28th, 2012

I have ordered a Canon lens and the web site and confirmation email noted an expected shipping in 1-2 business days. I also sent an email to change the shipping address but got no reply.

After one week, the order wasn't shipped and I have contacted them by phone. It should be send out on Monday was the reply.

A few days later, the order was not shipped at all and I asked to cancel the order, as stated on their web site.

They did not cancel the order but just confirmed that the order was in processing but they could not give a shipping date. This is strange because the web site show 1-2 business days and the stock was going up and down. So, 14 days gone by since the order was placed.

I did a second cancellation request and then I got a cancellation confirmation reply at last. But, we are now more than 15 days further and I am still waiting for a refund and yesterday I sent a new email but again, no respons.

Sorry, SImply Electronics. If you deliver as promised and reply to customer request in a descent time, I should not have cancelled the order. Now I can make only one recommendation to anyone: do not do business with Simply Electronics.

raulg3
1 review
4 helpful votes
November 4th, 2014

Ordered and paid for my Playbook on 16th January. Got a email confirmation instantly and that was it 2 weeeks down the line... They have an impressive website that lures you in with live real time stock but thats is it really. They alwasy give you that reply email that they are on the case but you can wait until you only have whites on your eye and still nothing will ever happen... really my fault, you try to give this little companys a chance to fight the big boys but it shows why they cannot compete, not good enough, amateur staff who probably hates their own company as much as the customers... No future here... am waiting for my refund and news about his company folding soon... a non starter really... STAY AWAY!

erics12
1 review
4 helpful votes
July 17th, 2013

Seemed to have a good price on camera but it was a bait and switch. After I ordered and they took my money they sent an email that the product was mispriced and that they were willing to offer me another product for a lesser price. Hope I can get my money back but after reading these comments... Also, it is 3 days after getting the email the product is still on their website at the 'incorrect' price!

anilb
1 review
5 helpful votes
June 26th, 2011

I ordered a camera from simplyelectronics.net 10 days ago and no sign of delivery.
I have sent them 3 emails so far. But no one has responded to my querry. I am going to ask for a refund tomorrow. I wonder how such companies are still on the market. Some thing has to be done against them as quickly as possible
Stay away from them.

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