SimplyElectronics.netReviews 35

Very bad return policy,only 5 days? WTH. I will not shop here again, nor will I recommend it to anyone.

I made an order for a samsung phone and nothing came for 3 months. Until now I have not received my money back, and then they closed the site down. I believe alot of people have been frauded, and despite involving consumer watchdogs and police i was unable to get my money back. It seems to me they have ripped off thousands of people and its not on. Here is the parent company http://eservicesgroup.com, I found this information about them, their owners are nowan mok and alan lim and live in hongkong. Email them at *******@eservicesgroup.com and *******@eservicesgroup.com to complain and see if any way to get money back. I'm going to keep trying. And complaining to authorities, please add any information if you have it on these fraudsters.

Hi,

I have been chasing for battery replacement since last 10 days and all the response I get is sir change the cable, charger, battery, send us the screenshot and all the lame excuses of this world rather than serving the warranty.

Leah@ S. E in 2015 is still under the impression that batteries get damaged to overcharged. Since 2013 majority of the mobiles cuts of the power when battery is charged.

When I called samsung they can't recognise the product because it's a non uk movbile. Apparently it came from HONG KONG due to which I can't claim manufacturer warranty.

So long story short I have bought a product which no one is willing to claim the warranty.

However, I have filed a legal claim with OMBUDSMAN and raised a dispute with my bank to get my money back for non disclosure of origin of product.

DON'T BUY ANYTHING FROM HERE. THEY HAVEN'T GOT ANY POST SALES/repair phone number. All there representative are sitting in Philipine and no verbal interaction is possible.

I wish I would have read people reviews previously.

So, I've brought 4 items from Simplyelectronics (2 phones, 2 smart watches) and have not had one problem. At first I was a little hesitant, because a galaxy note 3 was being sole for about £120 cheaper than anywhere else, so read every bit of information I could find about the company. The majoroity of complaints seem to be about the delivery time? If you read the small print, youll find out SE use suface mail to keep the post down, and generally ship in bulk, so chanses are, they wont ship an item until multiple orders are going to the same country. There staff are extremly polite, and try there hardest to quell any issues.

Where to start? Ordered a Samsung Galaxy A5 4G LTE phone, at what i thought was a bargain £249, due to the fact they are £350 in the majority of other places. Dispatch time was 2 - 3 days. Waited almost 2 weeks item was not even dispatched. When i went back to the site the title of the item had changed to Samsung Galaxy A5 A5000 Duos, which is the slightly older and lot cheaper model that you can get from most places for around £250. Emailed company, was eventually told item was dispatched on 6th March. By 11th item still not delivered. So i mailed them again. 2 hours later received an email with tracking number saying the item should be here soon. Did arrive on the 12th by DHL 24HR delivery, so the item had never been posted when they said it had. Beggars belief a "U. K." company can get away with this bull. Would never use this lying cheating site again, and would highly recommend buying from somewhere else IF you want to receive the item you actually order!

I bought a samsung s3 lte from this lot from what I thought was a uk company but are based in hong kong ( counterfeit central) they apparantly used to trade on ebay
Anyway someone I know told me that I should check if the phones fake by checking the imei number on the box
You can then guess the outcome, yes its fake
My wife said send it back for refund but its clealy obvious by the numerous complaints on every review site that these crooks dont want to give you your money back
I ve now emailed them stating that I ve contacted samsung to confirm that the pbone is a fake and if I dont get a refund (theyre not getting phond back as keeping it as proof of dodgy dealings) then I will be passing details onto the police on the grounds of fraud/counterfeit goods/copyright infringements
Because theyre crooks I dont expect to hear from them
I suppose I m lucky as most folks havent received goods or a refund

DO NOT BUY FROM SIMPLY ELECTRONICS
REPORTED TO UK FRAUD ACTION POLICE

I ordered this product on 5 Dec and paid for it on 10 Dec. I received a note from their courier saying that Duty had not been paid and I would need to cover £90 prior to delivery. I contacted Simply Electronics who said they would resolve it. After 2 weeks I gave up and requested a refund.

4 months later Simply Electronics are still claiming that they are sorry that it has not been refunded £3,015, due to technical issues with their system... or similar. I have sent in the region of 30 emails and called on the phone to resolve this. It now appears that they have no intention of doing so. I can only describe this as theft!

ONLINE THIEVES

Rest assured, that if you order from Simply Electronics you will have a shopping experience that will make you question your commitment to ever ordering online again.

Do not be tricked by the UK feel to the site and telephone number.
Do not be tricked by the seductively low prices.

The chance of you receiving your order within a reasonable timeframe is tiny. I waited a month, of course having paid up front on an item which was reputedly in stock. I can only assume that they tried too sneak it in under the customs radar because I was presented with a bill for £90 to cover import duty. When Simply Electronics declined to pay this I had the item returned. And that was where my problems started. 4 months have gone by since original payment and still no refund despite all the nicely nicely responses telling me it is in process.

DO NOT BUY FROM SIMPLY ELECTRONICS

Tried to purchase a Tamron lens by them, as their price was the lowest available online... Unfortunately, at first they seemed legitimate but at the end it appears that do not ever intent to sent the product and want to hold your money as long as possible...
After 7 business days I cancelled the order, as they were trying to convince me to accept a delay after a delay in submitting my order. Upon cancellation they said that they want TWO weeks to issue a refund, where they charged my credit card at the same instant I placed the order... Terrible service, terrible support and probably a scam or a "bonzi" type scheme fraud... Now I am waiting for the refund for a couple of days until filling a chargeback with my bank.

Stay as far away as possible.

I ordered a 32gb ipad from Simply Electronics on 01/03/13, I saw their webpage saying best prices etc. I had a bad experience with another company also based in Hong Kong, so much that I placed the order by telephone specifically to ask whether or not this company was in HK which they denied.

Ordered item, status did not change until following week. They say up to 10 working days which is closer to 3 weeks before you can enquire where your order is and properly investigate it. I waited 2 weeks after quite a few calls made to them, I got really frustrated, staff will deny anything is wrong and delay you. I complained about lack of status update on their website and then got things like "Your acceptance of our offer is confirmed - order has been formally accepted", Order in queue - your order is in queue and will be processed for dispatch at the soonest available opportunity", "Order is progressing - your order is progressing. It is pending stock allocation or quality check before it goes out for delivery", "Order awaiting dispatch - Your order is pending courier dispatch. An email will be sent with the tracking details once it is shipped", and finally "Packed - your order is awaiting courier pick up and will be dispatched today or latest next working day".

Do not be deceived by this. Was unhappy and got in touch with a well known payment processing company who overseen payment to SE. They took this very seriously and did not tell me the full story, and although they made sure I got my money back, it seems that their senior people were investigating Simply Electronics. There are other review forums dating back the last few years with lots of similar stories about this company, I was horrified!

I ended up going to a UK high street retailer and buying directly since I was so fed up! Moral of the story, if you want your items to arrive, stick to what you know works. I'd now rather pay a bit more for a trusted name when ordering online.

They make it look like you are buying from a UK company by misleading photos of English people and a UK phone number. I bought an panasonic HD camera from them and when I tried to claim under warranty it was refused because the camera came from Dubai. They wanted me to send it back to an address that was setup for postal fowarding. If you need more info on this company visit http://simplyelectronicsnot.webs.com/ which is setup by another unhappy customer

I have ordered a Canon lens and the web site and confirmation email noted an expected shipping in 1-2 business days. I also sent an email to change the shipping address but got no reply.

After one week, the order wasn't shipped and I have contacted them by phone. It should be send out on Monday was the reply.

A few days later, the order was not shipped at all and I asked to cancel the order, as stated on their web site.

They did not cancel the order but just confirmed that the order was in processing but they could not give a shipping date. This is strange because the web site show 1-2 business days and the stock was going up and down. So, 14 days gone by since the order was placed.

I did a second cancellation request and then I got a cancellation confirmation reply at last. But, we are now more than 15 days further and I am still waiting for a refund and yesterday I sent a new email but again, no respons.

Sorry, SImply Electronics. If you deliver as promised and reply to customer request in a descent time, I should not have cancelled the order. Now I can make only one recommendation to anyone: do not do business with Simply Electronics.