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Simply Dresses has a rating of 2.4 stars from 164 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Simply Dresses most frequently mention return policy, customer service, and store credit problems. Simply Dresses ranks 1650th among Women's Clothing sites.
This company responds to reviews on average within 3 days
No positive highlights yet
I ordered a dress with rush shipping and it arrived on time. The dress itself ran small, despite the use of their provided sizing chart when ordering. Quality was nice. I would order from them again, but definitely size up to be more comfortable.
The dress I ordered was supposed to be for curvy gals. It wasn't, but I might have been able to remedy with more time. My big beef with them was that they don't refund your purchase. Store credit only. Will not shop there again.
Not only are the dresses Chinese made garbage, go look at the scammy return policy. You get a gift card for their website use only. Why would we want more of your trash? Scam. Do NOT BUY FROM THEM AT ALL!
Tip for consumers:
DON'T ORDER FROM THEM. THEY ARE SCAMMERS.
Products used:
Ordered a dress that was junk.
Received a dress that was missing an entire section of lace on a full lace back dress. Sent photos to the company, who argued that was supposed to look like this and refused a replacement. Obviously a scam operation, avoid this company at all costs!
Tip for consumers:
Probably a scam operation
Products used:
Dress
Terrible return policy. My daughter ordered several dresses from different stores and went past the 7 day return policy by 9 days on a $300 dress. No exceptions. The other places we purchased from had excellent customer service and worked with me. I will never order from Simply Dresses again and will def spread the word.
Products used:
Dress
I ordered a maxi dress for my vacation. Unfortunately, it arrived a few days after I left - not prior to my departure as expected. When I returned about a week later and tried it on, it did not fit. When I tried to return it, they refused. Would not even do an exchange. I have never ordered from them again, will not, and have advised everyone I know not to order as well. They obviously don't care about losing my business or anyone else's.
The specificaly do not give you enough time to send dress back after it doesnt fit. They not giving refunds. It is designed to scam people.
Tip for consumers:
BE AWARE! SCAMMERS!!!
Products used:
dress
I took a chance on this website knowing I may get a Chinese knock-off... and sure enough I did. The fit didn't match what was shown on the website; the fabric is cheap and very thin as well.
They overprice their dresses to make them look high quality and I can only return the dress for store credit (which I don't even want to use). Please please do your research and avoid the hassle of getting something that wasn't advertised. I recommend websites like Lulus or even your local prom store for gorgeous dresses.
We're an authorized retailer of the designer dresses we sell and we're located in the US. None of the items we sell are replica dresses from China. There are styles on our site that might state "Final Sale" or "Store Credit Only" but they are clearly marked. Please message us with your order number if you need assistance and we'd be happy to look into your order for you!
Alert! Stay away from this company! You will be cheated out of money.
My daughter bought a dress there for her 16th Birthday which is next month, but the dress doesn't fit and we out of money!
Do not spend your money with them, bad customer service! You will be forced to lose money not being able to send product back. The reason you will need to send product back is because sizes are way off. Bad quality product, with horrible customer service and nonexisting return policy. You will be stock with product which you can't use sizes are way off!
Tip for consumers:
STAY AWAY!!!!!
Products used:
dress
Ordered 4 gowns from this company and was charged the rate for shipping the 4 gowns
Simplydresses could not fulfill my order and only sent 3 dresses and was only refunded for the dress not the extra shipping amount it cost to order 4 gowns to the price it would of cost to order 3. It was a difference of like $30 to $40 AUD
CONTACTED them and they are just dodging my emails and refuse to refund I will not let this go as the is the second time they have done this so will contact afterpay and send through all the details as I have checked on many occasions just to make sure that there is a price difference between the quantity of items that are ordered for the calculation of shipping
Tip for consumers:
Be careful when buying multiple items with the shipping
Make sure to check the prices of shipping if the can’t fulfill their order
Products used:
Evening formal dress
This website needs to include a better size range for plus sized girls. Put in the measurements and it said no sixes found?! Absolutely unacceptable caused a whole upset tears and really killed confidence. Will not recommend or buy from until they are more inclusive of ALL sizes.
We're sorry to hear of your disappointment! We have a plus size section with over 100 styles! Please also keep in mind that each designer will have their own sizing standards so be sure to check the size chart for every dress. In addition, we have many styles available up to a 24!
Got my dress in the mail a couple days ago the sizing chart is WAYYYY off. Not able to return it do to their policy of one of a kind dresses fine print? Maybe they should take more than 1 days to make these. Not to mention the slit for it is in the center when it should be aided a touch according to the photo. If they are turkey one of a kind dresses they should ask for all measurements.
Kindly email us: support@simplydresses.com
7 day return - in fine print on the receipt! I wouldn't have even thought to check the receipt this soon because I've never heard of a 7 day return policy - and no extension while we all waited to hear if prom's were canceled. Disgusting policy!
Jennifer, I am sorry you feel the return policy is hidden. We also include it in all the emails that are sent out to you, including the confirmation email. We made a ton of exceptions to our policy due to the virus however; we currently are not accepting any dresses that were delivered prior to March. Please feel free to contact our Customer Service Dept. via: support@simplydresses.com to see if you qualify for an exception.
The dresses I received from this company were lovely. HOWEVER. I was tricked by the small print about duty and tax.
After paying the cost of the dresses- which was not cheap, I then received a duty invoice for £93.53 2 weeks later.
This came as a surprise and, in hindsight, I wouldn't have ordered knowing I would be paying the additional amount.
Wil een jurk terug sturen kosten €95,00
Na invoerrechten €35.00
Belachelijk duur voor een jurk die niet past
They have a very short return policy which is terrible when you are trying to decide on dresses. They make no allowances. I would not bother ordering from them nor would i recommend.
A return authorization number for a return must be obtained within 14 days of receiving the dress. The item must be postmarked within 5 days for a free return shipping label, but this does not mean the item can no longer be sent back. Please message us with your order number if you need any assistance. We apologize for the confusion!
Daughter purchased dress. Did not fit and tried to return. Due to COVID-19, they were closed and could not be reached. Once they returned, for business, they said it was past their return time. VERY disappointed in their response during this unique time.
I would be happy to look into this. Please send us an email: support@simplydresses.com
Although, we never closed, we were only reachable via email.
They have a terrible return policy. Bought a dress that was store credit only for returns. Tried to return it within the ridiculous time frame but they said ineligible. By the time I got a chance to call them as I work long hours they would not help me and did not seem to care. There are much better sites out there.
This company changes the return policy on their website to suit their needs. It has changed twice since I ordered my dress.
They would not take my damaged dress back because I did not ship it within 5 DAYS! What kind of return policy is that? Even though I sent them photos 2 days after receiving it.
Our return policy has only been updated one time since December 2018 and this change was to offer free return shipping.
Your order was delivered on 12/17/18. The return authorization number was requested on 12/17 with the reason of “Sizing Runs Small” provided at that time. We were then contacted on 12/20 stating there was an issue with sequins on two spots on this item, style LT-LD50510P. At that time, we offered a replacement or a return. You stated the dress couldn’t be sent back until 12/27 because of a Christmas holiday trip so an early replacement agreement was sent so the replacement could be sent right away instead. This option was not accepted because a replacement must be the same style and could not be replaced with the style you wanted, SY-ID2735EP. We stated on 12/21 that a new order would need to be placed if you wanted a different style and the style LT-LD50510P could be returned for a refund. As previously stated in that same email thread, it could be sent back on 12/27. The next contact received was an email on 1/15/19 but at that time it was too late to take the dress back as a return. Our policy stares the dress should be sent back within 5 days of receiving the return authorization number and return shipping label. These two were issued on 12/17 and should have been sent back by 12/27 as stated, which was already an exception. Unfortunately we are not able to accept this dress back as a return and apologize for any inconvenience this may have caused.
I am a new customer unfamiliar with Simply Dresses refund policy of sending back items within 7 days of receipt. I asked Simply Dresses for an exchange, not even a refund and they denied my request. I will not be purchasing from them again.
I ordered 3 dresses from them and got them in and tried them on and none fit (this was not the problem) so shipped all 3 back the very next day. Well, I got refunded on 2 of them TWO weeks ago, and still waiting on the 3rd one. I have called several times and have gotten the run around. No one seems to know what the hold up is on the 3rd dress. I just want my money back.
We're very sorry for any delay and would be happy to look into this for you! Please message us with your order number or the email address on the order. Thank you!
Don't purchase from this company. I ordered bridesmaids dresses and it looks like I will only be receiving them days before my wedding which leaves me no room to adjust sizing if I need to exchange. When purchasing it said dresses were in stock and now they are back ordered. Customer service was unhelpful and unwilling to expedite shipping without a hefty cost.
Unfortunately the dresses selected were not in stock, but instead listed as "Due to Ship: Sep 21,2018." These items must be specially ordered from the manufacturer. Based on the latest update from the designer, it should have been available to ship on the date provided. This information is shown on the dress page, during the checkout, and in your confirmation email. We apologize for any confusion!
They have a terrible return policy and if you don't catch the "for store credit only" you are screwed. They have a limited time frame in which to return it. I will never shop here again. My daughter is involved in many groups at her high school and we will spread the word! Never again!
We apologize for any misunderstanding! Dresses marked as Sale Items will be returnable for store credit and it will state “This is a sale item and may be returned for store credit only!” on the dress page. This information will also be shown throughout the checkout process. Unfortunately we are not able to issue refunds for these styles. Please see our full policy located on our "Returns" page and it is also agreed to at the time of the order in the Terms and Conditions. We're sorry for any inconvenience this may have caused!
We bought a dress a few months ago. It did not fit properly and we had to find another dress. The dress is brand new with the tags on it. The dress is still being sold on their site and I contacted them to return the dress for store credit and they said NO. We have absolutely no use for this dress and have NOT had a problem with any other companies such as LULU's! I would recommend you contact anyone else for your mail delivery dress that provides better service.
The standard return policy for special occasion dresses is "no returns," but we accept returns for a refund or for a store credit! We do ask that a return authorization number is requested within 14 days of receiving the order, then you have an additional 5 days to have the return postmarked. Please see our full policy located on our "Returns" page and it is also agreed to at the time of the order in the Terms and Conditions. We're sorry for any misunderstanding!
If you don't want to lose 10% of your order stay away from this company.
Dresses are made in China and obviously for Asian body types. So you give them a try and order a dress then realize that these dresses don't fit you. You return the order and pay 10%.
Customer service proudly announce that you may have a store credit without paying restore fee. Why?!?! Why I need your store credit if your dresses don't fit me anyway?
And also it's been already a week - I'm still waiting for the refund!
We're sorry to hear you weren't pleased with the designer dress! We are located in the US as well as the designers, but their products are made in various locations. Please note the option for store credit would not have a restocking fee deducted and it is valid for 5 years from when it is issued. Contact us if you have any questions or concerns and we would be happy to help!
Who has a 7 day return policy? Simply Dresses! Will never shop here for that reason! Too many other options that make shopping less stressful for fancy dresses. I have 3 homecoming dresses unopened that I can't return because I was at 14 days. NEVER AGAIN!
The standard return policy for special occasion dresses is "no returns," but we accept returns for a refund or for a store credit as long as it's not marked as final sale! We do ask that a return authorization number is requested within 7 days of receiving the order. Please see our full policy located on our "Returns" page and it is also agreed to at the time of the order in the Terms and Conditions. We're sorry for any misunderstanding and have contacted the email address in the order with more information!
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Shop for 2018 prom dresses at Simply Dresses. Formal dresses, evening gowns, homecoming party dresses, cocktail dresses, casual and career dresses.
Our return policy allows the customer 14 days to request the return authorization number, then an additional 5 days to have the dress postmarked back to us. This is agreed to at the time of the order and can be found on our Return Policy page on our site. We apologize for any inconvenience this may have caused!