Signals

I ordered placements for a Christmas gift and after waiting 12 days to receive the package finally arrived. Opened it to find a straw hat. This is the second time I've had issues with orders from Signals.
NEVER AGAIN - DO NOT ORDER FROM THIS COMPANY!

I am FURIOUS at the HORRENDOUS customer service! Call center on the other side of the world, they got everything wrong, wanted to charge me an additional $50 for nothing, made excuses, got it all wrong a second time... I just can't express what a miserable excuse for a business this is. I will NEVER order from them again.

I had a question about a product purchased through Signals. I called their customer service phone number and was on hold, "for the next available operator who will take [my] call shortly." While on hold I: did two loads of laundry, washed/dried the dishes, made dinner, swept the kitchen floor, took out the trash, made dessert, and answered 7 emails. Then I was disconnected.
Question: Is it bad customer service when there's no customer service?

They have very nice and fun things- and the business practice is horrible. They give an offer of free shipping - that actually " authorizes" a membership in a program fir 14.95 a month on your credit card. The free shipping is not free as you need to send in paperwork to request a rebate. It took me 3 days to get anything showing they I was sent a " welcome email" about this program ( I maintain I never received it) and the charges fir the program are not listed or indicated on the receipt for the items purchased that led to the " membership"

Useless and I will never purchase again.

I ordered an outfit for my mother in another state to wear to Christmas dinner. (A problem arose with what she was planning to wear.) I paid for expedited shipping on top of a hefty regular shipping fee & assured her everything would be OK. The order arrived without the pants, thus further complicating everything. On the packing slip the pants were circled & underlined. When I called Customer Service about it, they cheerily said they would ship the pants out & they would arrive in 5-7 business days. Not the Expidited shipping I had originally paid for. Not "Oh, we're so sorry! We'll send them expedited so she gets them ASAP." When I asked for my shipping charge back, they reluctantly offered me a "ONE TIME Curtesy Refund" of 5 whole dollars. They would not refund my $38 shipping fee because "some of the items got there" & made it sound like they were doing me a BIG favor by giving me that. I am very frustrated & I will never order from them again!

I received the Signals catalogue. I found a few items for Christmas gifts, and i ordered 4 different items (but 3 of one particular one) on 7 December. The order total was $149.17. I received the confirmation of the order, but then nothing after this confirmation.

Then on 12 December, i received a notice from the credit card i had set up specifically for this order that they had declined a payment for $116.90 because it exceeded the maximum i'd placed on that card. I received no invoice for this amount, nothing to indicate what that charge was for. So i called the company.

The woman who answered was polite but unhelpful. She did not tell me what the charge was for. She said that she would have to pass it on to a supervisor, who would "return the call within three days." Today is the 19th, seven days later, and i have received no call back, no further informative emails, no follow up on shipping, etc., and no call from a "supervisor." No information has been forth-coming.

I began reading the reviews of this company.

I was appalled by the poor customer service, the poor quality of the items, the long delay in receiving them, poor communication, and the apparently impossible chance of receiving refunds reported by many others who had ordered from them. Their catalogue in the mail looked so professional! Also the reports of people being charged to be a prime member, or something like that. But those reports were being charged $14+ for that, not over $100.

At the time, the card limit was set for $50 more than i spent, but i immediately dropped that to less than a dollar more. I'm thankful they didn't charge the $14 because that would have been approved and i would have had to fight to get that back.

By this time i was considering cancelling the order. I called the company again, and learned that my order had been processed and gave me tracking numbers for two different shipments. They arrived yesterday. Granted, that was 12 days to come, which seems excessive, and i was upset with them for never sending an email that confirmed shipping.

However, they did arrive, and before Christmas.

What is more, the whole order is what i paid for. Everything seems to be good, and in good order. I've already washed the sweatshirt and tee shirt i bought (they are dark colored), expecting them to look faded and washed-out after that, based on reports. But they are fine. The other items are fine, too.

But i will never order from them again. I have no idea why they tried to charge my credit card an additional $116+. Their communication was poor. Their shipping was rather slow. I never received a call back from them regarding the above charge. It isn't worth it to me to give this company an additional try. I also have received 28 Spam emails from them in the 22 days since i first placed my order.

First it impossible to hear the person on the other line. Too much background noise, the filipino accent on to of noise makes It even harder to understand the person on the other line. Plus the quality of the sound is squawks and hurts my ears. They are rude a very pushy.
The shipping cost is outrageous. $19.95!
Twenty dollars for two items. This organization has the highest shipping costs of any other catalog I have ordered from. This in not expedited shipping cost either. Expect the package to take at least 10 days or more to arrive!
Unfortunately there are several catalogs owned by the same organization.
I hate ordering from them. And only order if it's something I really,really like or need. I'm seriously thinking of canceling the catalog after this purchase arrives. Why be tempted with such idiotic shipping costs!
The shipping costs and the ordering process are my biggest complaints. Ordering online isn't any easier.

I ordered from company they double charged my card saying it was a pre-authorization charge but it wiped out my account leaving me no choice but to shut down for fraud. They are a complete waste I would never order from a company who charges you twice

This company leaves much to be desired. I noticed a $14.95 billing on my bank account. Then with further checking noted this charge was made for 6 months. A call revealed that I made the request with an order in November which gave me free shipping. This is a membership request? I was told it gave me mailings. So I am paying for advertising that I can access online? So this membership supposedly will save me money? They have charged $113.70. This representative assured me the money will be returned. There is something seriously wrong here. I only wish there was a no star assessment.

I ordered the right item for a Christmas gift for out of town daughter. Signals sent the wrong thing. Now they want me to ask her to package it up and mail it back? They have since sent me the right item, but still want the other item back or I will be charged for both. So, for Signals' mistake, she has to hassle with sending hers back or I have to make a trip to the post office to mail the right item back, or I pay twice. The customer service agent was not helpful, only saying that her supervisor would say the same thing. No offer of a discount, no coupon for a future purchase, no apology. I certainly won't be making any orders to Signals again.

Upon leaving a job I received a joint gift, a lovely candle lantern from my department.
I followed the instructions and used a tea candle. The lantern melted and a small fire started. No other damage was done to our mantle. I contacted customer service and after much resistance they agreed to provide a return label for a credit. Two months later I received a phone call advising that they could nothing without a the name, email or credit card of the person that purchased it. Again I explained it was a gift and I was unable to provide the information. I was than told that they could return the damaged merchandise to me as they could nothing.
Very dissatisfied with customer service manger and store policy.

I live in Oshkosh, WI and item arrived in Oshkosh on Wed, Dec 21 and was marked as out for delivery by end of day. It never arrived. Now on Fri, Dec 23rd I get a tracking update that my package is in Tulsa, OK. No way the package will arrive by Christmas. I call Signals to make a reasonable request to get the shipping charge removed from my order. They cannot do that. Only option I am presented with is to receive the order and then return it. We will be out of the country when the package is now due to arrive. No other options given. So, in the course of my conversation with the CSR I went from a customer who wanted a shipping charge removed because of a shipping mistake (why should I pay for that kind of service?) to a former customer who will now have to return the order which will arrive when I'm out of the country.

Terrible customer service experience! Stay away!

Horrible service. I ordered 2 items that were to be personalized and told it would take 2 weeks for delivery. I received the first item and then called to check on the second and was told that it was out of stock and no longer available. Not only was I not notified but then they had the audacity to tell me that if I wanted a refund on the first item that I had to contact the vendor directly. I am sorry but I ordered this item through signals, they were very quick to take my money and when there was an issue wanted me to handle with their vendor myself! Horrible. Will never order from them again.

Called my order in so I could ask questions. What a waste of time. First they have the worst phone system ever. I spoke to 4 representatives and it was the same on all of them (I spoke to many other catalogs the same day with no problem, there is no issue with my phone). It sounded like the reps were at home with kids running around in the background so their focus was not on my call. I had to repeat myself over and over. There was also a language barrier. Their English was minimal so that also made it difficult. Signals doesn't care about their customers, they just want you to sign up to be on some special level so you can get discounts but those discounts will cost you $14.95 a month! They overcharge you to begin with, many of the items I was ordering I found on Amazon for much cheaper without those astronomical shipping charges. If you're looking for stress then this is the company for you. But if you get your fill of stress from work and home then stay away!

After i received the item was not like the description on the magazine i have to return it paying 50 dollars after received the money back they took another 40 dollars according to them because the shipping i order many item from other company never got charge for shipping when return this is a rip off the lady over the phone was very rude,