Cheryl P.

Upon leaving a job I received a joint gift, a lovely candle lantern from my department.
I followed the instructions and used a tea candle. The lantern melted and a small fire started. No other damage was done to our mantle. I contacted customer service and after much resistance they agreed to provide a return label for a credit. Two months later I received a phone call advising that they could nothing without a the name, email or credit card of the person that purchased it. Again I explained it was a gift and I was unable to provide the information. I was than told that they could return the damaged merchandise to me as they could nothing.
Very dissatisfied with customer service manger and store policy.