Signals

Bought a couple of things for my mom for Christmas and got a percentage off for creating an account and subscribing to thier email... After the items shipped I cancelled the subscription because I don't want emails from them, I'll never buy from them again... Sure enough the next day my email in box starts blowing up with scam emails (I get about 100 a day). I have blocked thousands of senders to no avail... To this day I am bombarded with scam emails. BEWARE!

Defective/broken iem returned for refund was then not refunded, after calling a month later tind out a gift card, not requested, was sent, minus handling fees. Used gift card, had to pay nominal additional amount via credit card, then Signals took that credit card number and use it to sign me up for a bogus subcription. Disputed the transaction as fraud. Stay away from this merchant.

Purchased a Sweatshirt for Christmas. Was charged two different prices $39.96 and $9.99 to get to an original price, but shipping invoice was for $39.96. Shipping was $14 and had to pay return shipping and handling as item was not liked by recipient. Ended up costing me $38.40 to receive nothing on an original $50 item!

We were sent the wrong item. It was a total nightmare trying to get the correct item after the wrong item was sent back to signals. The customer service people are the worst I have ever dealt with. When pressed to speak to a supervisor, they lied on two separate occasions saying the supervisor was "unavailable" and would call back that day As anticipated, they never called. Conveniently, there is no answer at the corporate phone number in Ohio so there is no way to speak to someone who will actually help you. My advice is to steer clear of the horrible company!

My parents bought a shirt for me from here and I'm pretty sure they never sent it. Somehow, they had our old address and sent it there instead (allegedly). We know the people that live there now and they never received it either. Called their customer service, who SAID they would send a replacement to the correct address. Good right? Wrong. After supposedly submitting a replacement order over the phone, Signals not only NEVER sent the replacement, they insist my parents never even called and placed the replacement order over the phone. They tried to claim it was done online, which isn't even an option for this order because the replacement was supposedly free of charge. Now they want my parents to PAY AGAIN for a shirt that will probably also never be sent. I told my dad to dispute the charge with the bank.

My husband gave me a Women's Iona Irish Sweater from Signals for Christmas and I loved it, but I wore it less than 4 weeks and the pills were hanging off it. It wasn't something that I wanted to wear in public. Terrible quality. I returned it for refund but was shorted $21.62. They didn't reimburse the original $19.99 shipping and they miscalculated the tax, charging $1.63 more when I bought it than when I returned it.
I have also realized that all the reviews on their website are fakes. All 5 stars. And no ability to write a review. I clicked on "Write a review" and the website just spins at me. What's perplexing is that i bought my husband an Irish sweater last year and it was great. I guess that was just luck.

I ordered an outfit for my mother in another state to wear to Christmas dinner. (A problem arose with what she was planning to wear.) I paid for expedited shipping on top of a hefty regular shipping fee & assured her everything would be OK. The order arrived without the pants, thus further complicating everything. On the packing slip the pants were circled & underlined. When I called Customer Service about it, they cheerily said they would ship the pants out & they would arrive in 5-7 business days. Not the Expidited shipping I had originally paid for. Not "Oh, we're so sorry! We'll send them expedited so she gets them ASAP." When I asked for my shipping charge back, they reluctantly offered me a "ONE TIME Curtesy Refund" of 5 whole dollars. They would not refund my $38 shipping fee because "some of the items got there" & made it sound like they were doing me a BIG favor by giving me that. I am very frustrated & I will never order from them again!

Beware that their customer service is somewhere in Malaysia or the Philippines maybe - some call takers are very difficult to understand and do not seem to understand me very well. First order, placed in November, was totally missing an item. They did, at least, refund that. What I am VERY ticked off about now is their Christmas Shipping Guide BS! I ordered on December 17. According to the site, you need to order by the 19th at noon for their standard shipping option to get your purchases to you by Christmas. After calling twice and checking online, my sons' gifts finally shipped today and are due to arrive December 26th! Customer service would not refund the $17.99 shipping fee. If you tell customers they will get their order by Christmas so long as they place it at a certain time, then you need to do that! If it becomes apparent that you will be unable to fulfill your end of the transaction, then email with an option to cancel and to let the customer know how much you suck. It was false advertising. As a side note, I never received a confirmation email either. Signals is operating like it's 1998. Shipping should be free. If you ask to speak to a supervisor, they say there is not one available. Total garbage. I will not be ordering from any Universal Screen Arts companies. I hope Jared Florian enjoys a wonderful Christmas with on time presents.

My package is lost and they will do nothing. No refund, no new one sent. Nothing. I can't believe they are still in business

Would not apply free shipping if you use any other offer. Customer service is a joke. They actually said they are trained to say you cannot talk to anyone else and you cannot get free shipping if you apply any other discounts. So much for the illusion of a benevolent Public non profit.

I was notified on my 1st order it was canceled ( which I wanted) & it came anyway. 2nd order --I ordered 1 & the 2nd one came & you have to pay shipping back even when it's their error.
Calling, a nightmare & they will tell you anything. On line contact-- you put your order number in & it ALWAYS says it's not correct, even when you redo it & recheck.

Whatever you find in their catalogs, you can get much cheaper elsewhere. Although they have very unique stuff, it probably can be found on Amazon for half the price. An example is a 1945 Christmas catalog. They wanted $20. Shipping is $10! You can find coupons but it's only 10% off. I found this same 1945 catalog through Walmart online for only $13, free shipping. Walmart will have this for me within the week. Signals takes 2 to 3 WEEKS. When you need something, you need to contact them directly and when you do get them, they are out of India or something like that. A call center outside of the USA. Signals was ok when this was the way we ordered but after COVID, there is just too much competition with companies that can get exactly what these places send to you. Their shipping is outrageous.

I ordered placements for a Christmas gift and after waiting 12 days to receive the package finally arrived. Opened it to find a straw hat. This is the second time I've had issues with orders from Signals.
NEVER AGAIN - DO NOT ORDER FROM THIS COMPANY!

I have gotten the Signal catalog for years, and in the past bought some items. It didn't occur to me to read the reviews of the company, based on past experience. I ordered three items, and they came in two packages, one was personalized, understandable. However, no notice of this at all. Tried to email because it was separated on credit card bill, and didn't know why. No reply. Two of the items had to be sent back, inferior quality and fit. Has taken more than 3 weeks, and I've had to contact them twice. Still in waiting mode to get refunded. The return fee is very high, compared to other companies too. Never Again will I make a purchase with them.

Update: Called this company again to find out where my refund is, after they said they'd contact me. Of course, they did not! Bottom line, I ended up paying $54 for a $29.95 sweatshirt. Totally outrageous; had them remove me from all marketing. Never want to see their catalog again!

Made purchase 10 days ago no contact. Tried canceling was told no it was in warehouse. No tracking, nada!

Signal offered free shipping with vip membership. But shipping charge still added to bill. Turns out free shipping is a reimbursement that requires user to go on separate website, complete reimbursement submission form, and provide proof of purchase in the form of an electronic or hard copy of invoice. Week later, still no reimbursement. Also cancelling VIP membership cannot be done online and requires calling a secret phone number *******673. Recoding on phone says reimbursements are delayed by covid. (I can understand product delivery being delayed, but how does covid effect an electronic credit that should have been applied to original invoice?!?) Finally, one of three items ordered was missing from package. To be fair, other two items in order were satisfactory and as described. So I gave them better than one star.

Sister ordered a personalized gift to be delivered before Christmas. Never made it and claimed it would be weeks before being sent out. Said they would reroute to our house at a different address, but then they claimed it was delivered on the 29th when no one was at the original location any longer. The neighbor didn't see it either (hidden doors from street) so thinking it was taken back by fedex delivery person. Can't get her money back. Signals is not only unreliable but dishonest. What a scam!

I am FURIOUS at the HORRENDOUS customer service! Call center on the other side of the world, they got everything wrong, wanted to charge me an additional $50 for nothing, made excuses, got it all wrong a second time... I just can't express what a miserable excuse for a business this is. I will NEVER order from them again.

The company charges for shipping are outrages, about 18% of the purchase, which for small items doesn't cost that much. I contacted them to ask this question how they justify overcharging people for shipping via chat. After stating my question to the person who asked me how she/he could help, she/he ended the chat altogether. So no explanation and very fishy behavior. I will not shop there for sure. As customers, we can demand a better treatment.

I have received Signals catalogs for years and always thought they had cool stuff. I've never ordered from them until recently. I ordered a solar system glass ball that sits on a lighted base (I love space!) and within a few days 3 of the 6 LED lights in the base flickered and went out. I e-mailed Signals (twice) about this issue and never heard a word from them. I had also ordered a solar yard stake that only worked for a few days (it sits on my deck and gets sun all day), so I changed the battery and discovered that one of the wires inside the battery case was disconnected (no wonder it stopped working!) I have written 2 negative reviews of these items on the Signals website and guess what? They won't print them. They only print the 5 star reviews. Lesson learned (the hard way!)

I usually order online but the website did not seem secure. I called in and spoke with a rep who didn't sound capable to answer any questions. One of my three items were wrong. Wrong item, wrong color. They shipped my order in two different shipments and the last shipment item wasn't even in an exterior box! Everyone saw what it was and could have been taken had it caught someone's attention. It was also a Christmas gift for an elderly couple and I am just happy that they didn't see it when it was left at my doorstep. I used to love shopping here but, seems that your priorities have changed.

Never ever order from this company. I signed up for the rewards program and decided to cancel within 30 days. I am now on my 4th month of asking them to cancel this rewards and every month they keep billing my credit card and stealing money from me.

I will never order from them again and I recommend no one else have anything to do with them.

I placed an order with Signals, and the package arrived yesterday. It was for my husband's Christmas Gift, so I told him to open it, so I could see his reaction. Well we were both stunned, we received an empty box.
I called them and they wanted to immediately ship the missing items, I said no I wanted a refund. Then I looked into them, so I contacted my credit card merchant directly, as I really don't think they will credit my card.