Shutterstock

They charged my credit card for over a year, I never saw any receipts even on my profile. When I asked them about my charges, the charges showed up on my profile. I got trapped into a one month free promo. They charged me $30 a month since. They would not charge back!
I think they are a Terrible company

If I could give it a zero I would. It's a scam, once you sign up for a "free trail" they renew your subscription even AFTER you canceled. $150 later and I'm still getting charged. PayPal has been notified.

This may be useless since they have a reading of 1.3 LOL but they offer a free month trial but if you don't cancel before the end of the month they charge you the difference between the annual fee which you automatically are signed up for and the monthly fee. So after nine months I canceled and was charged almost $200 to do so.

Absolutely horrible experience!
They are real thieves!
Custom servise 0.
I could not imagine that there are still such irresponsible companies today. I wonder why Google does not show well about Shutterstock's terrible service. Then there would not be so many frustrated clients.

I canceled my account but they kept charging me. By the time I caught it 3 months had passed and they said the only way to cancel (again) was to pay more money (the $20 monthly difference between their yearly subscription and monthly subscription). I felt like I got caught up in a scam. Very disappointed in customer support at Shutterstock. They are not in the business of helping customers but for finding sneaky ways to take your money. Buyers beware.

I thought I was signing up for a trail and accidentally signed up for an annual monthly subscription. When I contacted Customer Service to let them know, they told me that I had to pay $60 to cancel, even though I had missed my downloads for a month and had only used on month of downloads. The only reason I even knew I had an account was that I went into the details of my credit card statement. I wonder how many people have subscriptions and are paying for nothing. They definitely know how to make money. Will be looking for more civilized alternatives in the future.

I contacted Shutterstock about cancelling the annual membership that I was mistakenly signed up for. They would not let me cancel without paying an absurd fee. My two options were 1) pay an absurd fee now and cancel or 2) pay significantly more money in the upcoming 10 months. I cancelled paying a fee, but I will never go back to Shutterstock. I am now aware that a large number of customers are scammed the same way. What a disgrace.

First of all, my customer service representative just repeated the same information that was of no use to me. They don't really listen to your problem, they just state facts to you that may or may not be of use to what you're trying to resolve by contacting them. In my case, the video I was downloading had corrupt codec, and the agent kept telling me the same thing over and over again about redownloading when I had already told her I'd done so. I got tired of reiterating myself and will figure out my own solution.

The website is extremely inconvenient for using by an android phone while the app doesn't have all the functionality that the website has.
As a contributor my photos do not appear in my portfolio and cannot be shared via the portfolio link. When I addressed the issue via email, I received an automatic reply that the team knows about the issue, but didn't specify time it will be sorted. Photos that are not in the portfolio simply do not appear when you look for photos by keywords in the database.
The review process is as clumsy as the website. Photos get rejected because there are authentic names of railway stations in the station building that are not translated. Photos get rejected because there's ugly graffiti, simply called hooliganism, but deemed intellectual property by shutterstock.
Very disappointing experience.

Super expensive. Crappy picture selection. Horrible policies. Rude robotic customer service. When you sign up for a subscription model, no other service that I have ever used has charged you to cancel. Other services do this for a reason. They do this in hopes that you leave happy with their service and will come back in the future.

Shutterstock doesn't want you to come back. They want you to leave frustrated, angry and to find a better service. They just don't realise this. Won't ever use them again.

Do NOT go with Shutterstock. I have been paying Shutterstock $31+ per month... only used 3-4 images in the past 3 months. Tried to cancel and was told it would cost me $80 to cancel... then suddenly, when I got mad, he (Afaque) told me that it would cost me $20 to unsubscribe... they would give me "a break" on the cancellation fee. I was unable to get into my account to cancel my credit card. TOTAL SCAM! DO NOT USE. They suck. Stay away from them. They are unscrupulous, Worst site ever!

If you buy from Shutterstock beware that they will charge you the annual subscription even if you don't sign up for it. This currently stands at about £35 British pounds. Do check your bank account for this annual charge.
When I rang them to dispute the transaction, they simply agree to cancel the subscription, which is good but only if you challenged them otherwise, they would quietly take your money annually. It's a scam as far as Iam concerned.