Jeff C.

I contacted customer service today to look into cancelling my plan early (I'm 9 months into a year subscription - paying $29/month for 10 images). With 3 payments remaining, and not using the service - I thought I'd save a little, and pay a small fee. NOPE. Since their plan was "discounted" at the time of purchase, and normal price being $49/month - I'd have to pay the difference in the price for the amount of time I've had the subscription. Meaning - to cancel early, I'd owe $180 (9 months of saving that $20). In that theory - it's best to take the "Yearly" discounted rate for 1 month, and cancel - since the termination fee is only the discounted savings for time used. Pathetic customer service, pathetic policy, average content. (their vector content is mostly unusable)