Shutterstock

This company does not care about its customers experiences and focuses on taking as much money from you as possible, even with out use. Complete scam!.
1. Their auto renewal process will kick in even if you did not download any images for the month.
2. images do not roll over at all

There are no emails or notification that tells you to download images before month ends, its a buyers beware model. Absolutely horrible business setup for this day an age. GO SOME WHERE ELSE. I am astonished how this company is still around.

There is a reason that this has only 1 star. Avoid at all costs. Got stuck in annual membership even after asking to cancel it. Customer service fought me at every step. Nearly had to change bank credit card numbers just so they could not charge me.

I wish I could give them 0 stars. Disgusting sales tactics. The way they price gouge their customers should be illegal. Will never again return to them and hope this review gives other potential customers second thoughts on signing up or taking a free-trial.

Same as the other 1-star reviewers. I remember now signing up years ago and having the same issue. Clearly, they are not listening to review sites and changing their policies around billing and their 'free' plan offering. Don't give them your CC. Free plans should be always offered without billing details being mandatory. It is super easy to 'forget' you've signed up for a subscription and I'm guessing they bank on that. I probably would have kept the subscription but also found buying just one extra image was ridiculously expensive. Use elements.envato.com instead or for higher end options go to stock.adobe.com - way better. And their plans and pricing are not 'sneaky'.

Auto renewed a subscription I didn't authorise. No email notification to tell me a renew date was coming up, to at least give me an option to opt out. Was brushed off via their online chat saying they'd get back to me with a resolution in the next 48 hours... crickets. Am now taking it up with Paypal to hopefully retrieve my stolen funds. Went to log into my account to download the files PayPal requested and apparently my account's been "suspended for security reasons". So dodgy! I keep all my receipts backed up so the journey continues, but WTF! From reading the below reviews, this is their common practice and they need to be shut down.

There should be a 0 star rating exclusively for this company. After being loyal to Shutterstock for more than 10 years and contributing increasingly higher quality content for them, they announced a 75% cut to artist royalties with only a 6-day notice of the change, effectively reducing the bulk of royalties to an unbelievable $0.10. Why would any artist pour money into expensive photography gear and spend countless hours producing high quality photos for a 10 cent commission? Even Chinese factory workers get paid better. Buyer beware, this company profits from slave labor.

Plainly theft. They trick people into believing that's 34.51 euro per year when they actually bill this amount monthly. And then ABSOLUTELY no way to contact support - always something went wrong, the chat gets stuck or nobody answer the phone number. I want to cancel my plan but I can't. Also they somehow managed to obtain the details and charge my new card which I didn't inserted on their site without my consent. It s#cks!

So, I think their website is doing some unnecessary tracking or other security because both my linux computers wont allow the downloads, usually that means there is some security compromise on the site. Customer care are useless and now not responding to provide any workable solution.
Be wary of this site

Just like everyone else, I wanted to test out the free trial, but I ended up getting charged without knowing. I've been contacting customer support and they literally do not care about giving a refund. They will charge you just to cancel, which is really dumb. Don't get trapped into their scam, especially as a college student. They will just keep taking your money.

After 3 months of attempting to cancel my Shutterstock subscription. They automatically signed me up for the annual which requires a cancellation fee... inept customer service. Took 3 months and several calls to get it worked out.

Just got "auto billed" for an annual "subscription" that I don't recall signing up for. The chat support says that I'll be getting a refund. I trust that I will. When questioned about it she told me that Shutterstock is a "subscription" business like Netflix and therefore auto billing is automatic and must be de-selected during checkout. I don't recall this option. If it was there, it was not obvious. This used to be called "negative option" and was illegal, might still be, in the U.S. They have likely figured out a way around this with small print or something.

Regardless, beware. There are other affordable and trustworthy options. I license a lot thru http://www.123rf.com/