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Matthew C.

Level 2 Contributor

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Total Points

4 Reviews by Matthew


Did everything I could to avoid automatically renewing my billing. But got billed again anyway. Now they won't let me remove my credit card info on the account. Expensive and there are plenty of better options.


Race location was moved across town a few weeks after I registered. Spoke directly with the organizer who promised a refund (this was 6 weeks before the race). 5 months later still have not received the promised refund Calls, emails and a BBB complaint all have gone unanswered. Unscrupulous race organizer. Register at your own risk.


Joined OK cupid and paid 6 month subscription for A-List about 10 days ago. Now I get "Were having technical difficulties, try again later" every time I try to sign on - although the website itself says that it is up an running with no issues. Customer service simply will not reply to requests for help. Have gleaned from internet search that this error message probably means that my account was banned.
So I'm out the subscription fee ($47.70) and all the time and effort I put into making a profile and answering questions, as well as the contacts I had made on the site. Not sure if my account was really blocked. Only thing that I can think might have caused an issue it that I am now stationed in Afghanistan (I'm a US citizen). Otherwise I have no idea what I could possibly have done to get blocked. Looks like I'll never know.
I complained to the BBB. I also disputed the credit card charge with from my bank.
From the large numbers of posts from previous subscribers who get the same error it appears OK Cupid commonly bans accounts arbitrarily but never give any reason or even let you know that you've been banned. They also don't respond to customer service complaints.
I consider that a very poor, even fraudulent business practice. I doubt OK cupid cares that they took my money and did not provide the promised service. But I suspect they will care if enough people complain to their credit card providers, and then mastercard or visa blocks them as a merchant.


Customer service number is disconnected (try it for yourself), and UPS can't deliver my sunglass return because there is nobody at the return merchandise address to receive the package. Funny, because they have a "No Hassel Returns Policy" posted on their site, but turns out they don't want returns at all. I suspect they are actually going out of business but don't want that known till they get rid of all their inventory.

Matthew Has Earned 38 Votes

Matthew C.'s review of OkCupid earned 35 Very Helpful votes

Matthew C.'s review of Shutterstock earned a Fraud Buster vote

Matthew C.'s review of Shutterstock earned a Very Helpful vote

Matthew C.'s review of Sunglassmanonline earned a Very Helpful vote

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