ShopILoveJewelryReviews 97

Horrible horrible horrible! Reporting this company to the BBB and also sending email to the state about this online store ignoring messages and let the inspector general handle this one!

Run do not walk! My husband ordered pajamas for my birthday on 11/19 and was promptly charged for the purchase. Despite repeated attempts to get an update via email we finally called customer service. Supposedly the shipment is going out today which I will believe when I see it. We requested a refund and was told it was not possible because the order was 'in process'. Will never order from this company again!

I purchased some jeans and the ones that arrived were Clearly NOT the jeans as advertised. I contacted and they said they would send the correct pair. A few weeks went by and they said 'Shipping out by end of week'. That was 2 weeks ago. Now they completely IGNROE my DMs.
Spend Your Money Elsewhere. Quality is minimal.

I ordered over 10 pajamas from you guys I'm a good customer and I just ordered for my party night girls they took forever and I'm still waiting for three more and I can't believe how they shipped it how they run things who puts sleepers 4 and 1 bag What they're trying to save money so unprofessional

I ordered the monogram lace pull over and the fabric looks nothing like the picture. The picture looks more sweater type and the one I got is more like a jersey knit type. Also I'm glad I got the large leggings. They run very small

Took about a month to receive. Packages was CRUSHED. Luckily the boots made it through. They monogrammed the pocket shut on my joggers and honestly the clothing isn't the best quality. Definitely not impressed. Way too expressive for what you get.

After reading some of the reviews I was a little skeptical but I received monogrammed boots in less than a week! Perfect fit! High quality! Very very happy to say the least. I rarely leave 5 stars but this was a 5 star purchase & I couldn't be happier!

Customer service is a joke. No one answers or returns calls. In almost a month, I have only received one response to my emails and phone calls that was not an automated response and whoever sent it didn't read the original message. The products are cute and I love the monograms but now I'm stuck with 2 identical personalized items because they erroneously charged twice and don't care enough to be present for the customer.

I had an issue with the rainbow sweater but contacted their customer service and the lady quickly resolved my problem. I was all prepared for a tirade but she simply told me she would handle the problem and she did. Now im back to shopping at I LOVE JEWELRY!

While it can be a challenge sometimes to speak to someone I have loved everything I have got from them!

I asked about a ready to ship item on their Instagram. I was told it would ship in "a day or two!". I am on day 13 and my item has still not shipped. They will not cancel or refund my item

Awful company cannot get in touch to even cancel Mono Box and the quality of the Mono Box is awful and everything it too small and cannot be returned because they go ahead and monogram it! Unbelievable someone HELP!
Susan Kennedy

Waited 3 weeks to receive a purse that looks nothing like the photo and is half the size of the one pictured. Called numerous times and emailed the customer service email and never received a single response besides the automated one... it's pretty obvious they order the product from overseas. The quality is absolutely horrible. Complete waste of money.

Ordered a knit hat dec 8 2018 now Feb 5 2019
Still have not recieved called sent messages nothing buyer beware

I ordered 8 items in mid November for Christmas. 3 of them NEVER came! The customer service is terrible ~ That is if you can get them on the phone. They keep saying they will ship. It is Feb 4, and nope they still have not arrived. Horrible company, communication and customer service. Buyer Beware!

I ordered monogrammed slippers for two grandddaughters' Christmas gifts. Received AFTER Christmas and they reversed the sizes... so neither pair fit. Now, of course, no one will contact me or address the error. I just want the products I ordered or a refund. Should be simple... but not with THIS company!

Ordered boots and jacket in Nov. 2018 and it is Jan. 2019 and yet to have received anything. None of their numbers work, no email responses - FB, Instagram need to remove them; they are a total scam.