ShopILoveJewelryReviews 97

I don't enjoy giving bad reviews, and it's rare for me. But, I feel I must warn others. I ordered several things from this company. Some were just great--others total junk. Really inconsistent. DO NOT order a mystery item! I realize it's only $4 plus tax and shipping, but I received 2 cardboard coasters worth about 10 cents! I also order a guitar strap bag and although it was super cute it fell apart the very first week. It took months of complaints and numerous emails before they finally gave me a small gift certificate. Good luck if you have a problem with your order. I won't be ordering from them again despite the fact that several of the items I received were very nice. It is important to me that there is good customer service and this company just doesn't have it together.

It was my first time ordering from this website. Unfortunately I never received my items abs customer service basically said "nothing can be done, it's out of their control". I usually do my due diligence and if I had I would have seen all the negative reviews. The context number they have on IG gets immediately dropped so I'm unable to speak to a live person and has to resort to sending a message. I have to say I will never order from this company again. Please beware and know that if you have any questions or concerns they will not be addressed or resolved.

While some people may have good luck others don't. I'm one of them. I ordered a guitar strap purse and it began ripping at the seams the first week. I have sent several emails and they have gone unanswered. I only get an automated response confirming my order was delivered! I even commented on a post on FB and they deleted the entire post. Not everything is perfect in retail. The company and their customer services make the imperfect perfect! Do your research before ordering. Don't order because the item is pretty online.

I've had issues with holes in new items out of the packaging, stains straight out of the packaging, sizing being way off, being sent incorrect sizes that I haven't ordered, being sent the wrong subscription boxes for that month, and being treated like crap from customer service. But, I continue to order the pjs bec the pjs are the softest pjs in the world even tho it takes nearly a month to get them. I also. Continue to get the subscription boxes bec my kid and I like to match and I don't expect much for the price. But, I seriously have about had it with the girl that always answers the phone and takes care of customer service. She's has no business working there. It's obvious she hates her job the way she acts And treats people. Read the reviews. Almost every review is talking about how rude she is. I can handle mistakes being made with orders but man her attitude as soon as she says hello SUCKS!

Received a defective item. Shirt was supposed to be a medium but look like a large and fabric puckered around monogram. Wrote 2 emails with no response. Found chat online. Person on chat told me that my item was not defective and that I should wash it a couple of times to fix puckering around monogram. I explained again that my shirt was defective and I would like to return it. She told me she would escalate my request but to not expect a positive response. I asked her if was a phone number that I can call to speak to a person. She said no there is no phone number. The worst customer service I have ever experienced. I am now stuck with a shirt that I cannot wear. Money is tight nowadays which makes it very difficult to accept spending money on an item that I cannot use. I've noticed other reviews that many customers have had the same issue. I should have read the reviews.

Unfortunately the sizing was way off these run very small, mot even close to US sizing charts. Unfortunately they were monogrammed so not return. Shop Lands End for ladies pajamas and true sizes. No idea why a vendor wouldn't correct this.

Sizing different across styles. Ordered a different pair of pjs.same size, they are huge. Can't exchange for size. Waste of money. All customer support says is sorry. Save your money. Don't order from this company. They suck.

My first and last package from them. I decided to not have the item monogrammed. I was sent a Gildan long sleeve tee. I paid 17.95 in total and my local Wal-Mart has the exact same brand and shirt for 9.79 so I over paid for the shirt by 8.16. Just a joke, they should be embarrassed.

I bought a pair of PJs from this company. The elastic was twisted and then sewn in that way so the front folds down. I sent two e-mails to customer service asking about what to do about these since they were monogrammed. I got an automated e-mail saying I would hear from them within 72 hours. A week went by and I never heard from them. I sent another e-mail saying second request that was several days ago. Don't waste your money on this company.

I ordered four of the $15 surprise boxes that were supposed to be something different in each box. I received four of the exact same color exact same shirt and four of the exact same color and exact pairs of clip on earrings they also cheated me out of a pack of bracelets I emailed several times including pictures, I also sent several messages through Facebook messenger and have never received a response at all. I will never order from here again. Crappy customer service!

BUYER BEWARE. This could be a scam. I ordered boots in the first week of September, got an auto-reply e-mail from a "gmail" account indicating they received my order and it may take up to 8-10 weeks to process. It's now mid-December and I have received nothing! All of my e-mails asking for an update have been unanswered. Their "customer service" phone number is nothing more than an answering machine that rings thru and says "no one is available to take your call," then hangs up. No option to leave a message, and no actual person to resolve your inquiries or issues.

I received 2 of my 3 items, now can't get a response, and of course it's the most expensive item I ordered that I didn't receive. I should have read the reviews BEFORE ordering. Many of you are exactly right, they suck, won't respond to emails, one of the phone numbers is out of service and the other automated answer claims they're closed! Will NEVER order from this company again! I hope other shoppers are smart enough to read all these negative reviews before ordering. I've entered a dispute with my credit card to try to keep them from getting my money! I hope someone will start a class action lawsuit!