ShopAtHome has a rating of 3.6 stars from 186 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ShopAtHome most frequently mention customer service, and online shopping. ShopAtHome ranks 1st among Restaurant Discounts sites.
I'm happy with the service and a price I paid for my fridge freezer. Delivery on time. Limited communication but my transaction was fine overall.
On 12/9 they had an offer of $100 cash back for subscribing a membership for which I signed up clicking through their link. At one point under my account statement, I can see the activity but it shows $0 pending. After I contacted them, I got some auto reply gibberish and they removed my activity entirely.
On 12/9 they had an offer of $100 cash back for subscribing a membership for which I signed up clicking through their link. At one point under my account statement, I can see the activity but it shows $0 pending. After I contacted them, I got some auto reply gibberish and they removed my activity entirely.
Tv stops working after 6months and I'm being ignored with shop at home now i have to go through trading standards
I did a deal for walmart+ membership for $100 Cashback back in *December* 2020. It took a few months to get the cash back accurately posted after submitting a few support tickets. On Feb 16 the money posted and I tried to cash out. My account was then de-activated and a message said this would be reviewed within a month. More than a month went by and I have reached out a few times to no avail.
At this point (May 2021) I think they are a scam. I have no way to reach them, the support email gets zero response.
I shop couple of years ago, in the beginning, they did pay out for small amount when u met the min.
Then I shop some extra transactions, click history and amount posted, after pending period passed. It marked those of my order from 3~4 different website as return order and took my balance out. It really scam and don't be cheated or wasted your time!
I have been with Shop At Home since 2013 and have never rd had the problems in having recently. I currently have 9 unpaid cash backs which some is close to 60 days past due. I have put in disputes for all of them but Unfortunately I don't think I will receive them since they said its not in their system that I made these purchases. I am so disappointed in the way this is turning out for me that if I don't get a resolve soon I will have to change over to another rebate site. Where's my MONEY!
I've used ShopAtHome for many years not. At first, I never had any problems, then started noticing I wasn't getting credited for my legitimate shopping. OF course you can't argue with them - they win! Then, you have to have a certain amount of money in your account for payout - That's not usually a problem with me. BUT, Swagbucks (for giftcards) and Ebates are both SO much better and the payout percentage is always higher now than SAH. Save your time and move on.
This website is very bad... I clicked the links and did exactly as supposed to and nothing was registered. I used other websites and worked perfectly
I wrote an email to customer service they told me they'll reply in two weeks... in 2 weeks!
They deserve minus 5 stars cuz 1 star is way too generous
ShopAtHome.com will lie and fabricate any excuse to deny legitimate cashback. This happened 2 times. It was not my error, they are just lying scammers who pocket your cashback for themselves and refuse to payout. These crooks should be in jail. There are more reliable cashback sites out there.
SCAM... SCAM... SCAM! I am an avid online shopper/rebate getter, and I have been clicking on SHOP AT HOME's button for over a year. Last month, I got tired of not seeing my rebates, so I complained. My compensation...$. 12.
I have removed this from my computer and will be sure to tell EVERYONE I know... Facebook, Twitter, LinkedIn, Email... You name it, I will put it up there.
BEWARE! BEWARE! BEWARE!
SCAM>>>SCAM>>>SCAM
I know that cash back checks are mailed out after $20.00 is accumulated. I've had $17.85 sitting in my account for months. This keeps impelling me to spend more just to get my check. Reviews from all the unsatisfied customers (I do mean a lot) has made me uneasy. I placed my last order on 3/26/16 with an amount that will put me over the $20.00 cash back. So for now, I'll just wait and see, then I'll write another review.
Hello Michele, Thanks for the review! I know it's exciting when you have accrued enough Cash Back to receive your first check. Please let us know if there is any way we can help. Thanks for shopping with us!
I'm happy with the service and a price I paid for my fridge freezer.
Delivery on time.
Limited communication but my transaction was fine overall.
I never received any money back from Shopathome though I have bought many things throught it.So I would never use it again! To be honest, A new site: Dealsgo is better than Shopathome! It really send me the gift card after I review the exercise bands (5 set) I bought! And it also shares amount of amazon promo code.
ShopAtHome.com will payout on small purchases and then when you place a big order they will lie and fabricate any excuse to deny legitimate cashback. This happened 2 times. It was not my error, they are just lying scammers who pocket your cashback for themselves and refuse to payout. These crooks should be in jail. There are more reliable cashback sites out there.
Richard,
ShopAtHome offers cash back when the affiliate store credits us for referring your order. When the store declines to credit ShopAtHome, the order does not qualify for cash back.
We apologize that your orders did not qualify. Please refer to both our FAQs and our terms and conditions for additional information on Qualifying Purchases.
Thank you,
In the past I didn't get paid, and had to "request" payment from Shop At Home. Currently I have 2 cases open. I made a $360 purchase at Saksoff5th and I reserved a hotel for 4 nights for $1,190. I should have gotten over $100 back, but I received NOTHING except excuses about these 2 transactions from ShopAtHome. Maybe this a scam? Now they are trying to blame Saks and Groupon Getaways for not processing the purchases correctly.
Hi Cindy,
Per our response to ticket 331361 on 11/17, we researched your missing Saksoff5th purchase with the store. The store agreed to credit the order to ShopAtHome.com and your account was credited with the cash back reward.
We responded to ticket 331357 regarding your missing Groupon purchase requesting a valid Order ID on 11/1/16. Per our response, we attempted to research the missing order with the order number you provided, but Groupon is requesting the 9 digit order ID. If you can respond to ticket 331357 with the 9 digit order id, we will be happy to research this order further with Groupon.
Thank you!
I have earned ~ 5,200 in cash back for the last 7 years, using 6 or 7 different cash back sites, so I know the rules and am always very careful. Please, be careful too when using ShopAtHome as your cash back platform. I have experienced so many problems with them that I stopped using them as my go-to cash back site. Recently, they refused to credit my account for an order placed on Amazon.com. The reason they gave me makes no sense. The more I tried to explain why, the more they argued with me. I think about 1/3 of my clicks are not paid or result in incident tickets. I never experience any issue with Ebates.com for instance. I cannot possibly make mistakes only when I use ShopAtHome.
Should you experience a problem with ShopAtHome, they will tell you that the merchant did not credit ShopAtHome for your order. It's usually the answer they always give. Be suspicious and don't believe them.
Another problem. I contacted ShopAtHome about cash back not being credited, and the customer service rep who dealt with my case/ticket kept arguing with me, spamming my inbox with more and more emails to make his/her point. I have never seen that before. This is highly unprofessional. So disrespectful!
We apologize that we were unable to get your Amazon order credited. However, per our terms and conditions, when a an affiliate store does not credit an order to ShopAtHome, the order does not qualify for cash back. Please note that when the store shows that another channel was credited for referring your order, they will not also credit ShopAtHome.com.
Thank you!
I have been with Shop at Home for several years and always thought of them as a great site. This month I have had four large purchases that qualify for the extra $5.00 in rewards and I haven't seen any rewards (regular or extra). I wrote to them and filled out 4 different missing cash forms - no reply. I replied to their standard form and asked questions - I got no reply to that either. It has been days - someone could have at least recognized that I wrote to them. I'm quite disappointed with there site at this point.
Hello Roni, Thanks for the feedback. I do see your 2 inquires made regarding cash back submitted about a week ago and we are working on researching those for you. We know you are excited to receive your Cash Back but please understand that it can take up to 30 days depending on the store and how they report orders to us. Cash back is credited to your account once the store credits your order to ShopAtHome.com. I will have someone from our Customer Service Team reach out to you today. Thanks for shopping with us!
I joined Shopathome for several years and I buy a lot online. I never received any money back or given any credit, last week I bought several stuffs on line and I checking right away if they given me any credit or cash back... I see none, zero. This company is a fraud. They steal your money when you shop on line. Don't buy nothing on ShopAtHome and don't give them any chance to get rich on your expenses... Shame on you "ShopAtHome" is a thief, a consumer thief.
I'm new to Shop at Home but I use several of their competitors, Mr. Rebates, Ebates and Splender. Beware of Shop at Home because they don't provide your cash back electronically through Paypal. They send a paper check, supposedly... I was supposed to receive on a few weeks ago, never got it, and now they won't answer any emails and there is no customer service number to talk to a live person. I would recommend Mr Rebates or Ebates over Shop at Home. Much better service and convenient.
Hello Anne, I understand your frustration about not receiving your Cash Back check yet but I am seeing our Customer Service team has already replied to your inquiry and they are currently reissuing your lost check. ShopAtHome.com does not use Paypal at this time but we always appreciate the feedback. Please let me if you have any more questions or concerns.
Near impossible to make contact for help. Any response you may receive is useless. For the couple of pennies that you might earn, jumping through the many hoops to get them is not worth it. I read that I would receive a cashback check. And I would receive it in about 8 years or some such far away date. Not happy. If they make a mistake, they take no responsibility for that mistake. Can't trust what they write. If they publish this review and you read it, read my words and stay away from this site!
Hey Steve, I am not seeing a record of any purchase from you but I'd like to help! If you are ever having any issues please submit an inquiry using ( http://www.shopathome.com/help/contact) and a member of our Customer Service team will respond as soon as possible. Thanks!
SCAM... SCAM... SCAM!
SCAM... SCAM... SCAM! I am an avid online shopper/rebate getter, and I have been clicking on SHOP AT HOME's button for over a year. Last month, I got tired of not seeing my rebates, so I complained. My compensation...$. 50
I have make a redeem my 50 dollar cashback to my paypal up 3 days and they did not paying to me and no costumer services respond the scamming peaple the earn money for them selfs they don't paying to the costumers.
I have removed this from my computer and will be sure to tell EVERYONE I know... Facebook, Twitter, LinkedIn, Email... You name it, I will put it up there.
BEWARE! BEWARE! BEWARE!
Shop at home SCAM>>>SCAM>>>SCAM
I used to love using Shopathome.com but no longer think this is the best cashback website. They recently took away the 2 things that made the company better than the rest. There is no more 110% cashback guarantee and no more ShopGold Rewards program. Also, as far as the Ebay policy, they won't search for missing cashback unless it's a purchase of $1500 or more, which I would never make. I'm sad to say that I will no longer be a loyal customer.
Hey Sarah, Thanks for the feedback! We have many new improvements coming just around the corner. Thanks for shopping with us!
Very, very slow on giving cashback. 50% of cash back never received. Service reps are somewhat rude and unprofessional. The worst company I ever dealt with!
Hello Jerry, I am seeing that we have responded to multiple Cash Back requests from you and there are currently two pending. I will have someone from our Customer Service team reach out to you today. Thanks for shopping with us!
I do manage to get a check every time that one should be cut, however it is usually not for what it should be, It is like playing a crap shoot, in that sometimes you get what you should, and sometimes not. Much like many of the reviews I've read I'd call customer service and also write but to no satisfaction. I found that it is not worth the time and trouble, I guess that as a rule I end up with more than I would have, had I not gone on your site at all. That being said, It still does not say much for your business practices.
Hello Doug, Thanks for the Feedback! If you ever have a question or a concern the quickest way to receive a response is by submitting an inquiry through http://www.shopathome.com/rebateinquiry.aspx and a member from our Customer Service Team will respond within 48 hrs. I could also personally look into your issue if you send me a Private Message here. If you have any other questions please feel free to ask!
I was using ShopAtHome regularly and all of a sudden I ordered a large item from JCPenney and should have received almost $40 in cashback, but didn't. ShopAtHome said I didn't order through them when I definitely did! I have been using it for dozens of purchases and then suddenly it doesn't work on my largest purchase. HMmmmm. Don't you find that strange? And they won't tell me where they got the information saying that I went through another site so I can investigate the transaction. Scam!
I bought airplane tickets and was supposed to get 2% cash back from shop at home and have e mailed them several times and have yet to hear back from them. This was back in february. I have had great luck with them in the past on little purchases but making a 700.00 purchase and not receiving my cash back and no response back on what is going on, I just plain give up on this site and have moved on to another website.
Hey Tammy, I am showing that we have responded to your inquiry on 4/3 and 4/25. To better assist you I am will have someone from our Customer Service team reach out to you today. Please let me know when this gets resolved!
At ShopAtHome.com, we want to prevent you from missing out on the bigger picture when you shop: an opportunity to earn Cash Back and additional rewards on the purchases you? ۪re already making. At ShopAtHome.com, we? ۪ve developed a powerful shopping solut...
Hello Rhonda, I spoke with our Customer Service Team regarding your inquiries that you submitted on Tuesday (12/8) and they are currently researching your orders and will respond within 48 hours. We do see you have been with us a while and we do appreciate your business. Please let me know when your issue has been resolved.