• Shop.us

Overview

Shop.us has a rating of 3.36 stars from 230 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shop.us most frequently mention customer service, boom street, and timely manner. Shop.us ranks 8th among Daily Deals sites.

  • Service
    7
  • Value
    8
  • Shipping
    8
  • Returns
    5
  • Quality
    7
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What reviewers want you to know

Positive highlights

  • I have been dealing with many companies (due to holidays), and not one has had a Customer Service Rep.
  • BOOM STREET offers many products that are impossible to find in stores.

Critical highlights

  • They graciously offered to give me a store credit.
  • Got credit card charged reversed, but better to just stay away from them
How would you rate Shop.us?
Top Positive Review

“Order went great”

Steve S.
1/5/17

Ordered a set of outdoor thermometers online on Christmas day (2106) then I went and read reviews which were overall terrible. Concerned, I did reach out by phone and was assured that changes had been made and I would get everything as ordered. Well, Wednesday, January 4 the items showed up and work great. So basically, 13 days from order to delivery and I got what I ordered. I hope Boomstreet continues to do a good job. I would order again.

Top Critical Review

“Unscrupulous, dishonest, con game”

Patricia A.
5/2/17

I ordered electronics from Boomstreet. I received defective devices that did not work. I wrote repeatedly requesting directions to return the merchandise as it did not work and requested a refund. Despite the policy to refund to the original source FOR ANY REASON within 30 days of the purchase, they either failed to reply or continually asked for more information and NEVER refunded my purchase. I feel they cheated me and they are criminals.

Reviews (230)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (30) boom street (8) store credit (8) credit card (9) christmas gift (4) good prices (3) 6 weeks (4) boomstreet (66)
Thumbnail of user patriciaa89
1 review
19 helpful votes
May 2nd, 2017

I ordered electronics from Boomstreet. I received defective devices that did not work. I wrote repeatedly requesting directions to return the merchandise as it did not work and requested a refund. Despite the policy to refund to the original source FOR ANY REASON within 30 days of the purchase, they either failed to reply or continually asked for more information and NEVER refunded my purchase. I feel they cheated me and they are criminals.

Thumbnail of user billg75
4 reviews
10 helpful votes
September 23rd, 2017

Boom street is bad news. They take your money and you get nothing. I have my charge card account charged, And NO stuff. They are another Damark. Another outfit to stay clear of. Next time I read the reviews. At least with Boom street the reviews show what kind of place Boom street is. How does such a co. Stay in business? They should be shut down tighter than the gates of blazes.

Thumbnail of user jenniferw172
1 review
9 helpful votes
July 14th, 2016

I ordered something in April, got charged for it and never received the product. Now all I get is the same copied email from them saying they have no visibility into orders after March, cannot do anything about it, and I should contact my credit card company. But they do offer a discount on my next purchase - as if I would be so foolish as to do business with them again. Don't give them any business! They should be prosecuted!

Thumbnail of user carols207
1 review
9 helpful votes
August 7th, 2017

Placed an order that ended up getting duplicated. Requested a refund which I wAs told would take 10 days. It is now more like 15, still no refund. Also cannot get tracking info. Tried contacting them via phone at the advice of via only to be put on hold on their queue where I sat for 5 minutes being told someone would be with me in 49 seconds only to end up in a voicemail box that I'm sure I won't get a response from. Numerous emails have gone without a response. Wish I would have read the reviews before ordering

Thumbnail of user johns1141
3 reviews
19 helpful votes
January 20th, 2016

I ordered wireless headphones. Shipment was slow, but I did get them. They would never take a charge, so I requested to send them back. They gave me shipping instructions (which cost as much as the product) and would only give me a credit, no refund. It seems to me that if I get a defective product, it should be the sellers problem and not cost me more than I paid. I will just throw them out - I don't need a credit at a company I will not do any further business with. I understand that things go wrong, but it shouldn't be at my expense.

Thumbnail of user leeb94
1 review
12 helpful votes
December 22nd, 2016

Ordered a portable car vacuum system for $21, they took the $21 from my bank account immediately but three weeks later I've received nothing. I've sent three emails to their "Customer Service", got back a BS reply one time saying I'd get a reply within 2 days. Have heard nothing, no further replies from two additional emails I sent. Giant rip-off, I'm reporting them to the California Attorney General's Office.

Thumbnail of user leef90
1 review
13 helpful votes
January 5th, 2018

Ordered a hammock in July. After several emails was finally told there was a 4-6 week backorder. Finally received in Sep, but was not at all what was advertised. I immediately notified Boomstreet and asked for a return authorization. Was told no credits after delivery, which is not what there website return policy states. They acknowledged the item was not as advertised and would replace it. The replacement would be 4-6 weeks. In November (after multiple requests for info), was told it would arrive "soon".

It is now January and am writing off this as a lesson learned. Stay far, far away from this website

Thumbnail of user carolg96
4 reviews
20 helpful votes
February 22nd, 2017

I ordered a Magnetic Screen Door several months ago, and to date, have not received anything. I did manage to contact the company that took over BoomStreet, BUYTOPIA, and called them. Since it was so long ago, all I have is my page that states where my shipment is going to in 2-4 weeks. I have changed emails, and do not have a voucher number, so there is no way they can look up my order. They were very pleasant.

Thumbnail of user steves312
1 review
8 helpful votes
January 5th, 2017

Ordered a set of outdoor thermometers online on Christmas day (2106) then I went and read reviews which were overall terrible. Concerned, I did reach out by phone and was assured that changes had been made and I would get everything as ordered. Well, Wednesday, January 4 the items showed up and work great. So basically, 13 days from order to delivery and I got what I ordered. I hope Boomstreet continues to do a good job. I would order again.

Thumbnail of user nilam6
1 review
10 helpful votes
January 24th, 2017

When I ordered 3 times, it gave me the option to have delivered to an address which was not the credit card billing address. It took from my credit card immediately. After not receiving any of the items, I re-checked and saw that it said if delivery address was different than billing, item would not be delivered and would be refunded. Well, I have NOT received items, refund NOR have they responded to my e-mails and telephone # is always busy! Attorney General should and will be called.

Tip for consumers:
Do NOT order from them!

Thumbnail of user rebeccac49
1 review
12 helpful votes
December 16th, 2015

The delivery was much faster than expected. Unfortunately, the necklace arrived broken. One of the crystals dangled off the necklace unlike the others that were properly affixed to the chain. Overall, beautiful necklace and would of given 5 stars in my rating. Waiting to hear back back from company as to a replacement in time for Christmas as it was purchased as a gift.

Thumbnail of user dawnl38
4 reviews
22 helpful votes
February 27th, 2016

They authorized my return, so I paid to have the product returned, and then they never credited me back my money. They said that they changed names from NCrowd to BoomStreet, and we're not given information about previous purchases. That is a n outright lie, since a customer service rep named Mary, is the same one who told me to send back the merchandise, and is the same one telling me she can't help me.

Thumbnail of user sams275
2 reviews
15 helpful votes
May 20th, 2016

I bought a bluetooth headset. It was 19.00 and is great. So I ordered two more, one as a back up and one for my wife at 19.00 each. I has to ask where the order was after SEVERAL weeks. I finally received one of them... still looking for and asking for the second one nor response at all... These people are thieves and dishonest. I want the headset or at the least 19.00 back. NEVER BUY FROM THEM... check Amazon or Ebay first. You might pay a little more but thay take care of their customers.

Thumbnail of user anthonya102
1 review
0 helpful votes
January 3rd, 2018

THIS PLACE IS A BIG RIP OFF DONT ORDER ANY THING I ORDERED A BLANKET ON DEC 4TH FOR XMAS HERE IT IS JAN 3RD AND STILL HAVENT RERCIEVED IT NO WHERE ON THERE WEB SITE DOES IT SAY 4 TO 6 WEEKS OUT AND WHEN I TRIED TO CONTACT THEM NOTHING THEN I ASKED FOR MY MONEY BACK HEARD NOTHING BACK SEEMS LIKE I GOT RIPPED OFF FOR $60.00 NOW MY DAUGHTER FROM COLLEDGE DIDNT GET HER PRESENT I HAD TO SCRAMBLE AROUND TO FIND SOMETHING AT THE LAST MINUTE THIS PLACE SUCKS BIG TIME STAY AWAY DONT BELIEVE ME JUST READ ALL THE HORRIBLE REVIEWS WISH I DID BEFORE I ORDERED NOW I REGRET IT

Thumbnail of user michaelc258
1 review
6 helpful votes
January 11th, 2016

Placed an order 5 weeks before Christmas as they stated it will take 2-4 weeks to receive delivery. Christmas came and went without delivery and the tracking number sent by the company did not work. I finally reached out to them and it took several emails(no phone support) before they finally admitted it was never sent. They graciously offered to give me a store credit. NOT! I had to threaten them before they finally agreed to credit my card back.
Either shady or incompetent but I will never shop from here again.

Thumbnail of user dinam36
1 review
2 helpful votes
April 17th, 2018

This is the worsr compant ever do not buy anything ever from here I ordered an Ipad it was canceled as out of stock and they wont replace it and no one told me

Thumbnail of user edr95
1 review
1 helpful vote
January 8th, 2018

I made an order for $29 on Boomstreet over 3 months ago, for a while they said I'd be contacted when order is being processed, now they don't even reply.

Thumbnail of user roberta420
2 reviews
17 helpful votes
October 12th, 2016

It took forever (4-5 weeks) to receive my order and it arrived damaged. I tried to contact the company for a replacement and found they are associated with Buytopia, another ripoff company. They promised a replacement would ship but it would take another 4 weeks. After those 4 weeks they still can provide no shipping information and advised waiting another 3 weeks. On top of that my Debit card company cannot help unless I can return the damaged item. Guess what, no address to return it to. The original shipping package only has chinese address information on it.

Tip for consumers:
Just don't

Service
Value
Shipping
Returns
Quality
Thumbnail of user rj78
1 review
10 helpful votes
November 19th, 2015

I have used BoomStreet several times. Sometimes good, sometimes bad. Overall, it's been ok though. I have a Bluetooth tower speaker that I really like from them and a few other things as well. Then I've also gotten some absolute junk that would be more at home in a dollar store than their website. Just be careful about what you order is all.

Thumbnail of user brians181
2 reviews
15 helpful votes
December 15th, 2015

Good low prices but sometimes you can find lower prices on amazon for products. As for services sometimes a company will no longer accept a paid voucher for there services. If you contact Boomstreet they may give you a credit. However, you can never use there special discount codes with credits. Not really a good way to keep a customer happy. Boomstreet is the conglomerate of the failed half off depot and ncrowd.

Thumbnail of user timg57
1 review
10 helpful votes
August 9th, 2016

My bank account got hacked and the biggest purchase made was at Boomstreet.com. I imagine that they are in on stealing identities and scamming innocent folks. NEVER BUY ANYTHING FROM THEM and watch your bank statements/online accounts for this vendor showing up. It will be a good indication that your bank account has been hacked into.

Thumbnail of user billn31
1 review
5 helpful votes
May 17th, 2016

How to contact them by phone. Ordered two magnetic screens 0n 4-11-16 and have not received them. As others have said site is down for maintenance. All the time!
Anyone have a number?

Thumbnail of user judys101
1 review
7 helpful votes
January 9th, 2017

I have been waiting for an order since July, I keep getting the run around from Boomstreet - Holiday in China, etc... Now they refuse to even answer me. I will now be turning it over to American Express for a refund. Bye Bye Boomstreet terrible customer service.

Thumbnail of user jadeanw
1 review
13 helpful votes
April 27th, 2016

On February 23 I ordered a 5 ml bottle of Latisse for $129.00. I paid through PayPal and these people cashed the check. It is now April 27,2016 and I have emailed many times. They want to keep my money and not send me my product. They do not want to credit my account as well. These people are FRAUD. DO NO ORDER ANYTHING FROM THEM.

Thumbnail of user jerryt39
1 review
12 helpful votes
May 27th, 2016

My wife order for my son at Christmas & we received what we ordered. Then ordered in April for our son's birthday in May & are yet to receive his gift. It's now end of May & his birthday was beginning of May. Very dissatisfied since our son has not got a birthday gift yet. Please send out merchandise that people pay hard earned cash for!

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Carl S.

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3.4
230 reviews
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