Shop.usReviews 230

Ordered a hammock in July. After several emails was finally told there was a 4-6 week backorder. Finally received in Sep, but was not at all what was advertised. I immediately notified Boomstreet and asked for a return authorization. Was told no credits after delivery, which is not what there website return policy states. They acknowledged the item was not as advertised and would replace it. The replacement would be 4-6 weeks. In November (after multiple requests for info), was told it would arrive "soon".

It is now January and am writing off this as a lesson learned. Stay far, far away from this website

THIS PLACE IS A BIG RIP OFF DONT ORDER ANY THING I ORDERED A BLANKET ON DEC 4TH FOR XMAS HERE IT IS JAN 3RD AND STILL HAVENT RERCIEVED IT NO WHERE ON THERE WEB SITE DOES IT SAY 4 TO 6 WEEKS OUT AND WHEN I TRIED TO CONTACT THEM NOTHING THEN I ASKED FOR MY MONEY BACK HEARD NOTHING BACK SEEMS LIKE I GOT RIPPED OFF FOR $60.00 NOW MY DAUGHTER FROM COLLEDGE DIDNT GET HER PRESENT I HAD TO SCRAMBLE AROUND TO FIND SOMETHING AT THE LAST MINUTE THIS PLACE SUCKS BIG TIME STAY AWAY DONT BELIEVE ME JUST READ ALL THE HORRIBLE REVIEWS WISH I DID BEFORE I ORDERED NOW I REGRET IT

Placed an order that ended up getting duplicated. Requested a refund which I wAs told would take 10 days. It is now more like 15, still no refund. Also cannot get tracking info. Tried contacting them via phone at the advice of via only to be put on hold on their queue where I sat for 5 minutes being told someone would be with me in 49 seconds only to end up in a voicemail box that I'm sure I won't get a response from. Numerous emails have gone without a response. Wish I would have read the reviews before ordering

I ordered electronics from Boomstreet. I received defective devices that did not work. I wrote repeatedly requesting directions to return the merchandise as it did not work and requested a refund. Despite the policy to refund to the original source FOR ANY REASON within 30 days of the purchase, they either failed to reply or continually asked for more information and NEVER refunded my purchase. I feel they cheated me and they are criminals.

When I ordered 3 times, it gave me the option to have delivered to an address which was not the credit card billing address. It took from my credit card immediately. After not receiving any of the items, I re-checked and saw that it said if delivery address was different than billing, item would not be delivered and would be refunded. Well, I have NOT received items, refund NOR have they responded to my e-mails and telephone # is always busy! Attorney General should and will be called.

Ordered a set of outdoor thermometers online on Christmas day (2106) then I went and read reviews which were overall terrible. Concerned, I did reach out by phone and was assured that changes had been made and I would get everything as ordered. Well, Wednesday, January 4 the items showed up and work great. So basically, 13 days from order to delivery and I got what I ordered. I hope Boomstreet continues to do a good job. I would order again.

On Wednesday, December 14,2016 I unintentionally ordered two pairs of headphones for $37¬¬¬ each. When attempting to process the order for one pair on the Boomstreet website, their processing software told me the website was experiencing problems try again. So, I went back through the process a second time, with the identical result. After the second failed attempt, I purchased the headphones from another source. The other source delivered the headphones without incident. On Friday, the 16th, I noticed Boomstreet debited my account for the purchase of two sets of headphones for a total of $74 in charges. I immediately wrote the customer service support line to undo the charge, and I was assured, via email on December 23rd, that it would be handled. However, the email misinterpreted the problem and suggested the order would be corrected and I would receive one pair of headphones. I wrote back on the same day and re-explained the problem. Because I received no acknowledgement of the contact, I resent the email on December 27th. I resent the email on December 30th, and January 5th. Still no response, and no credit to my account. On Friday the 6th I notified Boomstreet that their failure to address the charges for merchandise I did not receive would result in complaints and legal proceedings if necessary. I am moving forward.

Before BoomStreet was BoomStreet I had purchased an item that never came. Extremely disappointed since it was a Christmas gift! Then the company changed names, go figure! So I had a credit on my account for that item in which I made a purchase with that amount plus $3 from my credit card because I couldn't find anything else and just wanted my money out of the business. Months later I still have not received the item and have been jumping through hoops with the company with excuse after excuse! I am beyond pissed off! So today the rep tells me after I requested a refund to my account, that basically I am forced to use the credit and purchase something else from this so called company who twice have screwed me over! I will yet make 1 more attempt at spending this credit which is my money to begin with! I'm not expecting a miracle here and that I will actually receive anything in the mail!
Don't trust this business because it's not a business at all, it's a scam!

It took forever (4-5 weeks) to receive my order and it arrived damaged. I tried to contact the company for a replacement and found they are associated with Buytopia, another ripoff company. They promised a replacement would ship but it would take another 4 weeks. After those 4 weeks they still can provide no shipping information and advised waiting another 3 weeks. On top of that my Debit card company cannot help unless I can return the damaged item. Guess what, no address to return it to. The original shipping package only has chinese address information on it.

I placed a credit card order and waited. And waited. And waited some more. I never received confirmation of shipping or even an expected time frame for fulfillment of my order. I contacted customer service - twice, and waited some more, several days. (They do not offer a phone number, surprise, surprise!) Finally, I filed a charge back to cancel the scam order. So today, this is part of the the email I FINALLY got from someone named "Chris" at Boomstreet Support..."... maybe you
Should check your emails more carefully before filing a
Chargeback." Yep. That jerk actually wrote that to me and still has not addressed where my order is or the status of shipment. And for the record, I know how to check my emails and the filters I have in place. No one sent me any info regarding my order shipment. All I have is that rude crap from some little jerk who works in that rip-off office. Avoid this so-called company! I knew better... lesson learned. I am hoping I can aid in getting this hot mess, boomstreet, shut down and maybe Mr. Chris' attitude will improve if he can find a job a with an honest, valid company. But I doubt it. Boomstreet is a dead end road staffed by losers.