I have one star because I couldn't right without one! I bought 2 items one was delivered but not the second one! They the chat for more them 2 hours
2 times, nobody answered me! Not sure what to do now! Never, ever, ever buying nothing online from this brand! Pants are not that good! And I'm still waiting on my item

I placed an order at the end of November it's Dec.16th. Still nothing. Can't speak to anyone. They keep you on hold. The shipping company same thing can't track package it's showing another area. Lululemon didn't put my complete shipping address. Such a mess and bad customer service sent and email and they say they will get back to me in 3-5 business days. I'm sure they won't be there due to the Christmas holiday next week. Never again.

Ordered 2 towels online and they arrived very dirty. Have to go soooo far out of my way to exchange them which is why I ordered online. Took 15 days to get to me. Not willing to give any type of discount for my trouble. Place is way over priced. Don't know why people shop there

Really bad experience, I order 4 bags for myself and my friends, order is cancelled, said my order over 5 limitation. My other friend order 1 bag after me receive it, we ordered together just want to save lulu some time and shipping fee. Wont shop here any more. Very bad customer service.

Bought my 13-year-old an item. Chose to return it couple hours after order was placed. Called the next morning, Monday. They said they can't stop orders after 1 hour when it was placed. Fine. It arrived 2 days later. Contacted them by online chat before opening it. They said it wasn't eligible for return. I said no way. 20 minutes later they said we'll give a gift card. I said no way. I want it credited to the original payment method. After an hour they conceited, and gave me a full return. Strike two, they are a "woke" company. I'll never deal with these people again.

Lululemon is not worth it. It's incredibly exclusive. I don't want to want to be rude to them but, there leggings are 100$! You could by leggings much cheaper at your local stores. I do not recommend buying from here. Some products show up in bad condition.

I purchased my daughter her first pair of lululemon pants and after 3 wears, she leaned down and it literally left a burnt mark on the knee. I wasn't worried because I knew how great their warranty was. Nope! Barrie, Ontario would not let me get a new pair, as they said it was not a manufacturer product. They also would not offer even a 20% discount if I bought a new pair. They were rude, and cold. This is a future buyer of 10s of thousands of dollars in this brand and their horrible customer service left us feeling uncared for, and that their product was overpriced for bad quality. Very disappointing. I also did a warranty through their online system and never heard back.

Did not deliver on the day that they stated at the time of the purchase and didn't even ship the order by then. I reached out to online chat on the date of estimated delivery, asking for a tracking number, and find out that the order wasn't even shipped and this was on the day it was supposed to be delivered. I asked to cancel the order. The customer help refused to cancel. How about that? The item has not been delivered and has not even shipped yet after many days but they cannot cancel the order? I know it's a successful business but I can only imagine how many more customers they would get if they operated correctly, cause I am NEVER coming back to shop there, and I am sure there are a lot of people who are on the same page as me after their online experience with this company. There are plenty of good quality athletics brands out there, from now on I will stay away and buy different brands for myself and as gifts for family/friends. Never lululemon again!

I purchase many everywhere belt bags…. But recently the white opals were thrown in mail bag…. Not the style pictured or fabric…. And mailed to us…not once but both orders…. Seems like they want to get rid of old stock…. The ones I received and daughter where the not adjustable strap…. Material had pulls and have a a grid pattern on them…. Nothing like what we ordered……now I have to drive again 40 min each way to do these returns in 2 days……get your order distribution right…. Disregard for customers orders of the right merchandise…. I wouldn't recommend buying white opal…. They seem to let the stores unload the old stock…. Shame on Lululemon!

I would give them ZERO stars if that were an option. Their sizing is way off. I normally take a size 6. According to the sizing chart on their website, it should have fit. I have a 26-inch waist and 35 inch hips. The size 6 shorts were extremely tight. It was also final sale so they didn't want to let me return them. After arguing with them, they agreed to give me a gift card. When I asked her for a transcript of our chat conversation, she ghosted me.
So after I returned the size 6 shorts, I ordered the size 10. It fits on my waist, but cuts my thighs in a way that it looks like fat is spilling out. Even though I'm a fairly lean/muscular girl.
Also, the material is $#*!.
Their clothes used to be true to size and of much better quality.
Are they trying to make normal size girls feel fat?
This business strategy, whatever it is, is not making me want to ever purchase from them again.

I have been a part of the sweat collective program for a while and have given good business to this company. I went into a store and shopped for several items (around 20). I went to check out and they asked for my ID for sweat collective. Totally normal and not a problem - except that I had recently lost my wallet. I showed them a photo of my ID and they did not accept. I knew that was a possibility so I was okay with it (although felt very attacked and judged by the staff), and I asked if they would hold my clothes until I could come back with an alternative ID (my temporary license and passport). They said they would hold them and will put them back at the end of the day. I came back only an hour or two later, while still well before they close, and the staff told me they put all my clothes back. I truly felt like the staff intentionally treated me poorly.

My order was delayed for 3 days, then stated it was delivered. I was home all day. Never got it. So I call everyday for 5 days. Now they're saying I gotta wait another 3 days to even consider getting a refund then probably wait weeks to even get my money back. But sure is quick to deduct my money upon purchase. A hassle to get it back. This sum bulls***!

I saved up all my money to buy align black leggings they got caught on something and ripped I went to the store ab it and she said she can give me 10 dollars for it and that if I want to buy these leggings I need to sit on the couch and not do anything like I am 13 years old and I don't have time to sit on the couch and who buys 100 dollar leggings to sit on the couch! I told her I own almost all my clothes from lululemon and my friend ripped it the same way the same place and they let her extange them. So unfair never buying lululemon again quality sucks so expensive for nothing very unhappy

MY SON BOUGHT ME A 50$ GIFT CARD FOR MY BDAY. WHEN I SCRATCHED OFF THE SILVER COVERING THE NUMBER/PIN, WAS UNREADABLE.
CONTACTED LULUMON 4 TIMES, SENT PICTURES OF THE CARD AND THEY SAID THEY WOULD SEND A NEW ONE. NEVER DID. EVERY TIME I CONTACT THEM, THEY SAY THEY NEED A PIC - ITS BEEN SENT OVER 4 TIMES!
THIS COMPANY IS NOT SATISFYING THEIR OBLIGATIONS. WILL NEVER EVER SHOP HERE!

I've had two align pants in the past two months completely rip at the seams. I am a slim athletic person who is definitely wearing the right size so there's no excuse for that to stretch like that and lead to rips. I contacted customer service and because I couldn't tell them exactly when I bought it even though it was recent, and where I bought it from, they wouldn't give me anything. Such a bull$#*! brand for how expensive it is. The quality has just gone down so much. I'd much rather order from alphalete and buffbunny

Never return your call or email.
I never received my merchandise.
They still haven't returned my money
Stay away from this store. Poor
Quality all made in China..